Here's another good articles:
In general, it looks like TWC customers can look forward to data caps on broadband service and paying more money for fewer channels, as well as fees, fees, and more fees. Comcast apparently loves to nickel and dime customers to death.
Some key excerpts:
"Time Warner customers can expect significant channel losses with Comcast’s nearest equivalent basic cable service. If you enjoy a lot of sports or old movies, Comcast will make you spend nearly $20 more on a higher-cost tier to get back the networks that Time Warner used to bundle as part of their basic cable service."
"In general Time Warner Cable customers should expect a higher bill for cable television, unless they want to downgrade service (for which Comcast also charges a service fee)."
"But most Comcast cable TV customers choose the Digital Starter package that also includes Limited Basic, Expanded Basic, MoviePlex, and Music Choice. The lineup includes just over 80 channels. This $69.95 package is still smaller than what Time Warner Cable offers its digital cable customers, leaving out networks including Cloo, CNBC World, Al Jazeera America, Discovery Fit & Health, Disney XD, DIY, a range of ESPN’s extra networks, EWTN, Fine Living, Fox Business News, Great American Country, IFC, Investigation Discovery, Lifetime Real Women, Military Channel, MLB, most of MTV’s extra networks, NBA, National Geographic Channel, NFL Network, NHL Network, most of Nickelodeon’s extra networks, OWN, Oxygen, Sundance, Turner Classic Movies, The Science Channel, and VH1′s extra networks. There are other channels left out of the lineup as well. But Digital Starter customers do get the full lineup of Encore movie channels, for which TWC charges extra. However, sports and old movie fans will be dismayed to find so many sports networks and Turner Classic Movies excluded. Comcast customers have to pay more to get them back in the lineup.
Those who can’t live without sports networks and TCM, among other networks noted above, will have to pay for Comcast’s 150+ channel Digital Preferred package. This tier brings back the cable channels you used to get with Time Warner Cable (plus Encore), but it costs an extra $17.95 a month."
"Comcast charges a number of extra fees and surcharges that raise customer bills without affecting Comcast’s advertised prices. The ones we have not already covered are included below. Among our favorites: Comcast charging $20 to hound you at your front door for a past due payment, charging shipping/handling and other fees for “self-install” kits that save Comcast money not having to dispatch a technician to your home, installation -and- activation fees for extra outlets, and that $249 “go away” service charge for their 105Mbps broadband tier. It is important to note not everyone will pay these fees and promotions often waive some of them. Customer service representatives will also drop some of them when asked, and may remove them from your bill if you complain loudly enough.
Ancillary Service Fees You May Encounter
Reactivation fees: Shut off for non-payment or vacation? Comcast charges $5 to reactivate Internet service, $5 to reactivate a phone line, and $1.99 to turn back on your cable television;
Field Collection Charge: If Comcast sends someone to your residence to collect a past due balance or pick up unreturned equipment, there is a $20 charge per visit;
Returned Payment Fee: $20 per returned payment;
Late Fee: 5% of your account balance;
Name Change Fee: $1.99;
Pay by Phone Convenience Fee: Making a payment by phone with a customer care representative will cost $5.99 per payment;
Copy of Bill: For bill statement copy requested by phone or in person, there is a $5 charge per bill;
Unreturned/Damaged Equipment: Charged at the suggested manufacturer’s replacement cost.
Common Equipment Fees
Signal Amplifier: $35/each
Self-Install Kit Convenience Fee: $40
Self-Install Kit Shipping & Handling: $9.95 (Standard Delivery)
Self-Install Kit Shipping & Handling: $29.95 (Priority Mail)
Remote Control Replacement by Mail (Separate Shipping): $5.95/each
other chargesVoice/Data Modem (Used for customers with phone and Internet service): $8/mo˛
Wireless Gateway (Provides Wi-Fi service): $8/mo˛
Cienna 3931 Modem & Netgear Wireless Router: $19.95/mo
Wireless Adapter (each, one-time charge): $30.00
Limited Basic Only Service Converter: $1/mo
Digital Converter: $2.50/mo
Remote Control: $0.18/mo
HD Digital Converter (Limited Basic Only): $2.20/mo
Digital Adapter (Limited Basic Only): $0.50/mo each
CableCARD: 1st card is free, each additional is $1/mo
Customer-Owned Video Equipment Credit: $2.50/mo
Installation and Service Calls (May vary with promotions)
Installation fee for one product: $32
Installation fee for two products: $80
Installation fee for three products: $90
In-Home Service Call: $32.10
Service Charge for Custom Installation Work: $33.20/hr
Installation fee for additional outlets: $13.35/ea at time of new customer visit, $32.15/ea for existing customers
Activation fee for additional outlets: $5.60/ea for new customers, $22.05/ea for existing customers
Relocation fee for additional outlets: $13.60/ea for new customers, $28.55/ea for existing customers
VCR/DVD Connection Charge: $7.90 for new customers, $16.35 for existing customers
Upgrade/Downgrade Service Fee (no in-home visit required): $1.99 per instance
Upgrade/Downgrade Service Fee (in-home visit required): $26.30 per instance of an upgrade, $12.05 per instance of a downgrade
payment centerUpgrade Standard Definition DVR or HD DVR Service: $26.30
Broadband-Specific Installation/Service Charges
Additional IP Address (first): $4.95/mo
Additional IP Addresses (second and/or third) $9.00/mo each
Professional Internet Installation: $99.95
Wireless Networking On-Site Professional Set-up (up to 4 devices per trip): $49.95
Wireless Networking On-Site Professional Set-Up (extra trips): $99.95/ea
Wireless Networking On-Site Professional Set-Up (each additional device over 4): $29.95/ea
Broadband-related In-Home Service Visit: $40/per trip
Extreme 105Mbps Broadband Professional Installation/Activation Surcharge: $249.00"