I have been having an ongoing issue with my cable company and since I believe many of the people here are much more knowledgeable than the service techs they send out, I want to see if anyone has any ideas what could be going on.
I have a TiVo Premiere with cable (using M card) will suddenly start showing the message "You are not authorized to receive this channel. Please contact your cable company."
The message is very specific that it's not a signal issue and that is a channel authorization issue. As a matter of fact, when it happened last week I received the EBS test message, all the while having the "channel not authorized" message on the screen.
When it happens, I can receive ALL channels under 100, and
channel over 100 (which happens to be the HD locals). Every other channel besides those will give me the "not authorized" message.
When I call in, the instant they send a refresh signal to the cable card, the issue is resolved until the next time.
It usually happens on the den unit, although it has happened twice on the bedroom TiVo. I thought it might be the cable card, so I installed a new one. I have also recently replaced the TiVo unit with a brand new machine and it's happened with the new TiVo as well.
Another strange thing is that 95% of the time it happens on Sunday, which is naturally the day when nobody is in the office to send the refresh signal, so I have to wait until Monday morning. That could just be bad luck, or I'm also wondering if there is something they "run" on Sundays that is causing the issue.
This has happened at least 50 times....maybe more. It's been an ongoing issue for a while and they've sent people out but I can tell that have no idea what's causing the issue. All they try to do is get me to use their DVR. As annoying as it is, if they had someone to refresh the signal 24/7 I wouldn't be as irritated, but as it is now I live in fear for my Sunday night tv viewing because I may or may not be able to watch.
Anyone here have any thoughts?