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Old 01-31-2014, 12:48 PM   #1
Bighouse
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Comcast Cablecard Woes

I had to call TiVo three times today...and spoke with Comcast on 4 different calls. Comcast kept insisting that my cablecard was paired...yet my Roamio disagreed. Finally, on the last call the Comcast technician "manually paired" it...and instantly I had a cable guide. HOWEVER...the premium channels are not coming through...they show up on the guide, but don't play.

So, they're sending out a repair guy this afternoon to look into it.

This process really sould be simpler.
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Old 01-31-2014, 01:09 PM   #2
PHLJJS
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Try 877-761-5015. I had success with that number after a similar experience today.
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Old 01-31-2014, 04:55 PM   #3
Bighouse
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Thanks. The number I called more often was a direct line to the cablecard division given to me by a TiVo person. They commented that the 800 number on the "cable installation" screen is not as useful usually.
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