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Old 12-27-2013, 10:05 AM   #1
mchiles
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TiVo Desktop Issue - TiVo Server Service Process has Stopped Working

Hello,

I recently bought a new desktop computer running Windows 7. I repurchased from TiVo, TiVo Desktop 2.8.3 and installed it on the new desktop computer. Now, several times a day, the error message, shown in that attached word document, appears and the TiVo Server stops working and I am unable to download shows from my TiVo boxes.

I have uninstalled and reinstalled TiVo Desktop 2.8.3 several times and it does not solve the issue.

I did not have this issue with my older Windows 7 desktop PC running an earlier version of TiVo Desktop.

Please help me to figure out how to resolve this.

Thanks,

mchiles
Hershey PA

TiVo Series 3
Tivo Premier Elite
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Attached Files
File Type: doc TiVo Error Message.doc (73.0 KB, 10 views)
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Old 12-27-2013, 12:43 PM   #2
wmcbrine
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(So nobody else has to download this attachment:)

Code:
Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	TiVoServer.exe
  Application Version:	2.8.412.370
  Application Timestamp:	00000000
  Fault Module Name:	CC3260MT.DLL
  Fault Module Version:	6.0.1.0
  Fault Module Timestamp:	00000000
  Exception Code:	c0000005
  Exception Offset:	00001c74
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033
  Additional Information 1:	419e
  Additional Information 2:	419e533812d3b6e43c7373f7beac6c8f
  Additional Information 3:	542d
  Additional Information 4:	542d4a3c4d04901a3e1f504e47bc8b7a

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Old 12-27-2013, 03:59 PM   #3
ThAbtO
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This was the major reason I switched to PyTivo.

Tivo Server never finished loading and kept my processor on full duty for a long time every time I start my computer.

PyTivo never took up any valuable processor time, and I never had any problems since.
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Old 12-28-2013, 06:57 AM   #4
ggieseke
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It's solid as a rock for me on Windows 7. The faulting module listed in the crash dump is the Borland C++ run-time, so I'd look for another copy of CC3260MT.DLL on the computer with a different version.

Every program that needs a common module like that should sandbox it within its own directory structure and use a .manifest file so that it won't affect other programs, but lots of software installation packages get that part wrong. Once you find the program that's using a different version it will probably come down to which program you want to keep.
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Old 12-30-2013, 04:42 PM   #5
mchiles
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Thanks for your comments.

However, I would like to get TiVo Desktop to work properly.

The CC3260MT.DLL that is in my C:\Program File (x86)\TiVo\Desktop Windows 7 directory has a 1/30/2003 7:04am date/time stamp and a size of 1,465 KB.

Is that the same date and size CC3260MT.DDL that everyone else is using with TiVo Desktop?


Mark
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Old 12-31-2013, 06:21 AM   #6
ggieseke
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That's the same as mine. It should be version 6.0.1.0.
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