After nearly a month of intermittent troubles, I've given up on my current Roamio box and asked Tivo for a replacement. After going through all the hoops, they eventually agreed to replace it, but said they would send a refurbished box.
I told them that I was still within the 30 day return window and I wanted a NEW replacement box. They said "okay," they can send a new one, but that it will still be just the bare box, not in the original retail packaging (no cables, remote, etc.).
I feel like they just "yes'ed" me and are sending a refurb anyway. Does anyone else have any experience or knowledge about this?
(Certainly if I had purchased from BestBuy instead of direct from Tivo, I could have walked into the store and exchanged for a new retail box. Maybe I should have fully returned my unit, and repurchased later.)