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Old 11-27-2013, 01:38 PM   #1
wildhog
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Join Date: Jan 2012
Posts: 6
Android App error

I had been using the TiVo for tablets Andoid app with my Nexus 7 but now I get this error:

Error response from IT: code: 1005, text: Partner not authorized to do this operation.

when I try to schedule a recording. Has anyone been able to find a solution?

Thanks
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Old 11-28-2013, 10:22 PM   #2
snoopdogg1
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Join Date: Sep 2008
Posts: 41
I am getting the same error message using the TiVo app on iOS.
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Old 11-29-2013, 07:30 PM   #3
wildhog
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Quote:
Originally Posted by snoopdogg1 View Post
I am getting the same error message using the TiVo app on iOS.
Is your device jailbroken?
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Old 12-02-2013, 01:46 PM   #4
tivosupport_kaitlyn
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Join Date: Oct 2012
Posts: 113
TiVo Customer's,

Could you please send me a Private Message with your TiVo Service Number to one of the following TiVo Support Representatives?

tivosupport_jaron
tivosupport_kaitlyn

From TiVo Central > Settings & Messages > Account & System Info > System Information. Here you can locate the TiVo Service Number, or TSN.

This will allow us the opportunity to work with you and your devices to resolve the issue. We do appreciate your patience and apologize for the inconvenience. We will work diligently to resolve this odd and elusive problem.

Thank you,
Kaitlyn
TiVo Customer Support
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Old 12-05-2013, 07:50 PM   #5
CeliaD
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Join Date: Dec 2013
Posts: 1
Same problem but with ipod

Not sure this is the right place but I have the same problem using my ipad. I can use it as a remote but I can't record anything, I get the same error:

Error response from IT: code: 1005, text: Partner not authorized to do this operation.

My tivo is a Series 3. To login I have to use my tivo account login, it doesn't recognize my tivo media access key.

Thank you,
Celia
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Old 12-06-2013, 10:34 AM   #6
wildhog
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Join Date: Jan 2012
Posts: 6
I don't know if this is related to the error or not but my app is now working. Yesterday the app couldn't locate my TiVo on the network so I unplugged the wireless adapter on the TiVo and then plugged it back in. I was able to schedule recordings after that.

It looks like the app is the same version that was giving me problems and I'm not aware of any other changes. So disconnecting the TiVo from the network and then reconnecting it might be the answer.
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