I am a very loyal customer of TIVO. Have an old set with a lifetime service. Got a new Roamio. Had an installer here to help me transfer my recorded programs and season passes to the new TIVO. He knew exactly how to do this and it would have taken an hour. Only we lost our internet connection and had multiple calls to TIVO, etc. We finally figured out that the wireless unit in the new TIVO is broken -- came that way.
So now I have to pay the installer for the extra time -- and then when I get a new unit, I'll have to bring him back to install the new unit.
I'm 70 years old and will not be doing the installation myself. In any event, he knows how to transfer the recorded programs and season passes. I'll pay for that.
I explained this out of pocket cost to the TIVO representative and said, "To make me whole, you should give me lifetime service on the new set, this being what you've cost me with the installer trying to install the broken one for three extra house." He said, "No." He offered me a MOCA adapter and filter, but why shouldn't I get a TIVO without wireless? Why should I take the risk that there is something else wrong with this unit? I'm out of pocket a large amount of money -- worth lifetime service -- and TIVO gives me nothing to compensate for my loss. I am amazed that TIVO is so cavalier with its loyal customers. Amazed.