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Old 10-27-2013, 05:15 PM   #1
m_jonis
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Join Date: Jan 2002
Location: Albany, NY
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Tivo HD - Netflix won't launch

I've got a bunch of Tivo's, but only the Tivo HD unit has this problem. You go to Tivo Central -> Video on Demand.
It says Please wait, and a few SECONDS later, spits you back out to the Tivo Central.

I don't see ANY option to clear the activation code, etc. I've rebooted the Tivo to no avail.

The Tivo Premier XL I have are just fine.
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Old 10-27-2013, 07:15 PM   #2
dlfl
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Try forcing a connect to tivo. Also, make sure Enable Video Downloads is checked for this DVR in your Tivo account.
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Old 10-30-2013, 03:30 PM   #3
tivosupport_jaron
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What software is the HD currently on? If it is 11.0k then you need to call support so we can update that. The software needs to be on 11.0m.
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Old 10-30-2013, 03:40 PM   #4
m_jonis
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Yes, it was on 11.0k. I restarted the Tivo and it applied 11.0m and now it works fine.
Thank you
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