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Old 10-22-2013, 11:20 AM   #1
moyekj
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Best # to call for Cox cable card pairing

I have a Cable Card that needs pairing (Cox is my cable company). Calling the number that shows up on CableCard screen so far has not yielded a competent CSR that knows what to do. In the past I've had mixed luck and when I finally get the right person I'm off the phone under 5 minutes later. So my question is what is the right number to call to get a competent tech for Cox cable cards?

The last CSR kept saying unplug TA and asked a whole bunch of other questions and never did take down the 3 cable card numbers - in this case just a data ID update is needed. i.e. The guy had no clue what he was doing and wanted to send out a technician which I said is not necessary.

My card is activated but just not validated, so I can tune everything except a couple of CCI protected channels I sometimes record from, so trying to get it validated for those.

Thanks.
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Old 10-22-2013, 01:23 PM   #2
Loach
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Have you tried the line recommended by Tivo's support page?

CableCARD Activation Line: 1-877-820-8202

http://support.tivo.com/app/answers/detail/a_id/2747
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Old 10-22-2013, 02:01 PM   #3
moyekj
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No I didn't, but that looks like a good one to try, thanks.
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Old 10-22-2013, 02:38 PM   #4
Loach
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Quote:
Originally Posted by moyekj View Post
No I didn't, but that looks like a good one to try, thanks.
Let us know how it turns out. I'll probably be activating another Tivo with Cox in the next couple months. I didn't use the Tivo-recommended line last time but I was successful getting paired on my 2nd spin of CSR roulette.
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Old 10-23-2013, 10:32 AM   #5
moyekj
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Wow. Called the above number and got a representative called Lisa and we were done and off the phone in 3 minutes total. Thank you for posting that number and I'll certainly be saving it for future reference.
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Old 10-23-2013, 12:58 PM   #6
Loach
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Excellent!
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