Originally Posted by eboydog
Forgive this similer post but I'm trying to help out a buyer of a Roamio basic I just sold as he beat me to posting in the help section but I'm hoping to get more input from those who know more than me! Problem is, multiple cards cards aren't recognized when they are inserted into a Roamio basic. Not 100% sure he doesn't have single stream cards he's trying to use. Last thing I did before shipping him the Roamio was to do clear and reset then remove the working paired card I was using in it. What things other than a defective card slot could cause such? Has anyone else seen this with Time Warner? He says the TA is recognized but the cable cards he's trying to use is not. Ideas?
Yes, I've seen this with Time Warner before, it's called "Ignorant CSR Syndrome"!
Is the coax cable looping through the TA or a split with one end to the Roamio and the other to the TA? Is he pairing the card first, then adding and pairing the TA after it's all set? Just a couple things that could help that I've noticed and read in the past.