I currently live in Kentucky and we just went through a conversion from Insight cable to TimeWarner. At the beginning of October the market was switched over from Insight to TW and I began having issues with "Channel Not Authorized" on my TiVos. Scheduled an appt with TW and a tech came out, thinking it was a bad CableCard he attempted to swap it out. Since that day, I have not been able to get any non-QAM channels on my TiVo.
I have spent better than 60 hours on the phone with TW's CableCard dept in Buffalo, have had 8 on-site tech visits (two of which have been with Lead Techs and area Supervisor techs), have gone through more than 40 cable cards (yes FORTY), they have attempted to take my TiVo Premiere XL4 to another area in town and plugged directly into the line (on a different NOC), and still the unit will not accept the Validation hit. No matter what TW does, the Data ID will NOT change on the unit or the units replacement that TiVo sent.
I have a TiVo Roamio Pro as well, it has no issues and we have placed the cable cards in it and it pairs with no issue.
At this point TW is pointing at TiVo (and specifically the Premiere) and TiVo is pointing at TW as the problem.
At this point I haven't had TV service in 3 WEEKS! TiVo is sending me another unit (third one), but I have little hope that this will fix it (seems to be a software/firmware issue with the Premiere 4XL and TW's cards).
I have found other issues online that resembles this with other cable providers, but unfortunately I have never seen anyone describe what ultimately fixed their issue.
Hoping someone here can help.
Con: Yes EBCP: Yes Val: ? 0x00
PMTCMD: D PRG: 00033 ECM: 0X0133
LTSID: 003 TSINDEX: 1
SVCID: 0X82E474 SVC: 0 ENC: ENC
CP: ENABLED CA REPLY: 0X71N
AUTH: CAD CCI: 0X02 S EPOCH: 0X13
COMPONENT PIDS IN HEX:
1017 1018 1019 1021 1023
FW Version: 02.65, 02.01, 03.25
HW Version: 0469927002
left: 0 last: 99999 rate: 0
State: Wait To Start
EMM Provider ID: 1
Out of Band Channel Mode: OOB
Last Known Carrier: 75.250
OOB Mode: OOB GTC: OOB
2-way Established: Unknown
OOB LKC: 75.250
OOB Status: IDLE
EMM PID: 1 0x1503
Messages: 230146 (it does go up as you exit and go back in)
VCTID: 23 VCT Rcvd: 61398