For the last three years I have used a Premiere TiVo with Comcast without problems. When I go away I turn in the cable card so I won't have to pay for cable service while I'm away. What I didn't know is that Comcast un-pairs the Host ID of my TiVo from Comcast when the card is turned in. This has not been a problem for two years. Earlier this week I picked up a cable card and called Comcast to activate my service with my TiVo. They could activate the cable card, but not pair my TiVo's Host ID with Comcast. They admitted that this is Comcast's "glitch" with a program that un-pairs TiVos from Comcast.
I still cannot use my TiVo or get cable TV. There has been a "ticket" issued for the problem but no one can tell me if Comcast is pairing my TiVo (They have been known to "lose" tickets). Part of the problem is that the Activation Department for Comcast is in the Philippines and they cannot talk directly to the department in California responsible for fixing the programming problem.
Is there a person at TiVo in a fairly high position who can work with Comcast on this problem? I have tried all possible avenues at Comcast.