TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Roamio DVRs
TiVo Community
Reply
Forum Jump
 
Thread Tools Rate Thread
Old 12-04-2014, 01:28 AM   #1
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
Arrow Tuning Adapter not working!

I think this is a Cox issue rather than a TiVo issue but, I’m posting hoping someone has had this issue & can advise.

When I bought my TiVo end of October & turned in my Cox DVR & picked up my Cable Card, I was surprised to find I required a Tuning Adapter (Cisco) from Cox. While unhappy I needed another piece of equipment, I followed instructions for setup & had Cox pair it & it has worked well until today. TiVo did not record a show @ 5PM & History said reason was...no signal. I checked that channel & it was not working. I checked all my channels & listed 38 HD channels not working! All the other ones are working just fine. (I only watch HD channels.) Yes, my TiVo channels are set up correctly.

TiVo message said Tuner not communicating & to restart it or call Cable Company.
I tried turning Tuning Adapter (T.A.) off/on & even unplug/replug. No help.

I call Cox & they said they unpaired & repaired & had me unplug both TiVo & T.A. for 30 min. I plug back in & same problem! I tried unplug/replug USB cable & off/on T.A. again--no help.

I went to Tuner diagnostics on TiVo & it says no Tuner connected!

I check Cable Card Diagnostics & it says no/wrong cable card!

I call Cox again & get the Cable Card department & they say nothing they can do, from their end it shows System is paired. I should wait 3 days till Saturday & have Cox technician come out to troubleshoot. Finally I convince him to unpair/repair system again & I again unplug TiVo & T.A. & now I am waiting 30 min.

I missed & am missing several recordings as I deal with this.

I think I am trapped. With TiVo I must use Cox & if Cox has junk T.A. & cable cards, I have few options. Cannot switch to satellite & use the TiVo.

Unless I can fix it tonight, I plan to go to Cox Th & make then give me new (another used) T.A. & cable card.

Any suggestions?
iconoclast is offline   Reply With Quote
Old 12-04-2014, 02:45 AM   #2
CoxInPHX
COX Communications
 
CoxInPHX's Avatar
 
Join Date: Jan 2011
Location: Phoenix, AZ
Posts: 1,458
It does not make sense why it wold work properly for 30 days and now even a full unplug-reboot cannot get the TA working, perhaps the TA is bad, What are your signal levels?

I would probably replace both it and the power supply. Make sure the USB cable did not slip out, try a new USB cable too. Make sure they give you a TA sealed in plastic, that still has the plastic across the face plate. There is also a Manufacture Date on the bottom ask for the newest date.

After getting a new Tuning Adapter, (CableCARD also) , it will need to download the latest firmware, which may take 20min. let it just sit for at least that long.

The Cisco Tuning Adapter needs to be unplugged and rebooted about every 30 - 45 days. It may run for longer but chances are it won't.

I check channels 100-105 and 1137 daily to see if the TA is working.

I recommend rebooting the TA every 3-4 weeks, Some put the TA on a programmable lamp timer, some even reboot them every day.

I wrote the following helpful info:
Cisco Tuning Adapter Status Troubleshooting

Here is a listing of most all the HD channels you need the Tuning Adapter to receive. I have left out most of the Sports Pak channels that are all SDV in the 1300's and 1400's

Cox Phoenix SDV HD Channels
1007 - Cox7HD
1018 - SCCER
1020 - KTAZ - Telemundo HD
1025 - Spike HD
1029 - MTV HD
1031 - FS1HD
1038 - HLNHD
1045 - TruTV HD
1052 - E! HD
1055 - Galavision HD
1056 - SCCER
1057 - Animal Planet HD
1058 - TVLand HD
1063 - MSNBC HD
1066 - MoviePlex HD
1067 - FXXHD
1068 - FBNHD
1069 - NBC Sports Network HD
1071 - Turner Classic Movies HD
1072 - National Geographic HD
1073 - Fox Sports Arizona Plus HD
1074 - TVGNHD
1076 - UDNHD
1094 - FBNHD
1098 - QVCHD
1100 - OWNHD
1101 - HUB HD
1102 - Science HD
1103 - Destination America HD
1104 - Investigation Discovery HD
1106 - Nick Jr HD
1130 - Hallmark Channel HD
1131 - LMN HD
1133 - DIY HD
1134 - Cooking HD
1135 - FYI HD
1136 - H2 HD
1137 - BBC America HD
1138 - Disney XD HD
1144 - Nat Geo Wild HD
1157 - Fuse HD
1180 - WEtv HD
1181 - Esquire HD
1202 - HBO Signature HD
1203 - HBO Family HD
1205 - HBO Zone HD
1210 - HBO East Feed HD
1211 - HBO2 East Feed HD
1213 - SCCR HD
1221 - MoreMax HD
1222 - ActionMax HD
1223 - ThrillerMax HD
1225 - CineMax East Feed HD
1226 - MoreMax East Feed HD
1230 - 5StarMax HD
1242 - Showtime Showcase HD
1243 - Showtime Extreme HD
1250 - The Movie Channel HD
1261 - Starz Edge HD
1262 - Starz In Black HD
1263 - Starz East Feed HD
1264 - Starz Kids & Family HD
1265 - Starz Cinema HD
1266 - Starz Comedy HD
1295 - Epix HD
1299 - NFL RedZone HD
1305 - MLB Network HD
1308 - NBA TV HD
1310 - NHL Network HD
1312 - CBS Sports Network HD
1315 - Tennis Channel HD
1320 - BTN HD
1330 - ESPN U HD
1331 - ESPNews HD
1337 - Gol TV HD
1362 - Epix HD
1364 - Encore HD
1365 - Encore Suspense HD
1366 - Encore Classic HD
1385 - IFC HD
1388 - IndiePlex HD
1389 - RetroPlex HD
1390 - Hallmark Movie Channel HD
1401 - KFPH-CA UM HD
1402 - Galavision HD
1404 - KTAZ - Telmun HD
1406 - KTVW - Uni HD
1426 - Cartoon Network HD
1440 - Gol TV HD
1651 - NBA League Pass/MLS Direct Kick HD
1671 - MLB Extra Innings/NHL Center Ice HD
1672 - MLB Extra Innings/NHL Center Ice HD2
1677 - BTN HD Overflow
1692 - Fox Soccer Plus HD
1699 - NFL RedZone HD

The following SD channels also need a Tuning Adapter:
Cox Phoenix SDV SD Channels
45 - TruTV
52 - E!
55 - Gala
58 - TVLand
59 - BET
66 - MoviePlex
67 - FXX
69 - NBCSN
70 - Weather Channel
71 - TCM
73 - FSAZTUC
74 - TVGN
82 - AZNC

Most every SD channel above 100 is also SDV needing a Tuning Adapter.
__________________
Roamio Pro, XL4, Premiere 2TB-WD20EURS, & Mini, 20.4.5c, w/ Cisco SDV TA, FW F.2001, Cisco CC FW PKEY1.5.3_F.p.1301

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Last edited by CoxInPHX : 12-04-2014 at 03:46 AM.
CoxInPHX is offline   Reply With Quote
Old 12-04-2014, 04:52 AM   #3
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
After the 2nd Cox unpair/repair via phone, & waiting 30 minutes, it worked! Got all channels back! Now Cable Card Diagnostics (Dx) shows Cable Card 1 & T.A. Dx shows software v. STA1.0.0_1520_LR_F.2001

Thanks so much for your helpful, detailed reply, CoxInPhx!
I set up my TiVo 10-24-2014 so, it worked ~ 5-5 weeks. I had never restarted the T.A.

I followed your Troubleshooting instructions & my Level is listed in 2 places; -6 & further down -5 (dBmV) I also see that I do have the latest Firmware for T.A. (The 1st Cox tech had said that she “updated it” but, I don’t know if she did or what it may have been b4 her update)

Virtually all the channels you list were missing when I had the T.A. problem. I had written down my missing channels & compared with yor list & I did not have 1052 listed as missing but, this could have been an error on my part.

I plan to reset my T.A. monthly according to your instructions.

The Cisco STA 1520 I received from Cox on 10-24-14 was clearly used even though they re-shrikwrapped it. (Scratches & smudges, etc.) 11-26-2008 is the date on the unit.

I will call tomorrow to see if I can swap it for a new or at least much more recent unit. I will also swap out the power supply. I assume the Power supply is also from 2008. Hopefully, they will allow this. When I get the “new” T.A. home I assume I will again need to call Cox so they can pair it to my TiVo.

I think I will leave my TV set on channel 1025 so, I can see daily if it is working. I’ll make a note. I appreciate all the tips. If I can discover the T.A. Not working early in the day, it will give me time to fix it b4 that evenings shows begin to record.


So, after all that if I do experience the same lost channels issue again, which steps should I do & in what order? Should my 1st step be to immediately reset T.A?
Tuning Adapter Reset:
1. Unplug the USB of the TA to the TiVo
2. Unplug the AC to the TA (not the TiVo)
3. Wait three minutes
4. Plug in the Power to the TA BUT NOT the USB
5. Wait three minutes. The TA should on it's own acquire its IP address (changes in the rate of flashing of the green led from slow to fast).
6. Plug in the USB to the TA from the TiVo

Should I restart the TiVo?
Will I always need to call Cox for them to unpair/repair & then Unplug TiVo, Unplug T.A. Wait 30 min & replug?

Will I ever need to turn T.A. off/on or always unplug/replug instead?

When this 1st happened TiVo message on screen said to turn off/on T.A but when I pressed front power switch, nothing happened. The green light remained on steady. Only after I unplugged/replugged did light go out & then on flashing & then I could turn on & of via power switch.

Regards,

Steve
iconoclast is offline   Reply With Quote
Old 12-04-2014, 05:11 AM   #4
CoxInPHX
COX Communications
 
CoxInPHX's Avatar
 
Join Date: Jan 2011
Location: Phoenix, AZ
Posts: 1,458
If everything is working now, I would NOT go through the process of getting a newer TA or CableCARD, newer does not mean better. Getting everything Re-Paired may be more pain than it is worth. Only replace it if the TA stops working more often than 30 days on a regular basis. You may also need to have Cox adjust your signal levels. Mine work fine and are very low averaging -5 to -9 for the FDC, and -1 to -5 on the Tuners.

Cox AZ has been doing a lot of channel remapping and maintenance since the firmware update to F.2001, Oct 6, 2014, so the TAs have been failing more frequently than normal, and offline for periods of time in the overnight hours, sometimes requiring a reboot the next morning, to get then functioning again.

When leaving a tuner on a SDV channel (1025) the channel will eventually time-out and when you turn on the TV, just Channel-Up, Channel Down to see if it returns. If it does return the TA is working correctly.

If you do lose SDV channels again, just unplug the power to the TA, for 30secs and plug back in. It should reconnect to the TiVo in about 10-15mins. If it does not unplug again. The power button on the front does not fully reboot the TA. I never touch that button.

Generally, there is no need to reboot the TiVo. Although I do reboot my TiVos about every 30 days.
__________________
Roamio Pro, XL4, Premiere 2TB-WD20EURS, & Mini, 20.4.5c, w/ Cisco SDV TA, FW F.2001, Cisco CC FW PKEY1.5.3_F.p.1301

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

CoxInPHX is offline   Reply With Quote
Old 12-04-2014, 09:24 AM   #5
tatergator1
Registered User
 
Join Date: Mar 2008
Location: Columbus, Ohio
Posts: 1,074
It's a good rule of thumb to power cycle Cisco TA's every couple weeks. If left alone for extended periods, they inevitably lock-up and make you miss recordings until you notice and reboot it.
tatergator1 is offline   Reply With Quote
Old 12-05-2014, 01:59 AM   #6
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
I am going to reset the T.A. each month using CoxInPhx’s instructions.
I will check daily for channel 1025 (SpikeTV) which required the T.A. to receive.

If this loss of channels happens again, I will go to Cox & insist on a new T.A. & power supply (Or at least a newer one)

I dislike the fact that I require a T.A!

Regards,

Steve
iconoclast is offline   Reply With Quote
Old 12-06-2014, 10:47 AM   #7
delgadobb
Registered User
 
Join Date: Mar 2004
Location: Las Vegas, NV
Posts: 52
Tuning Adapters are the devil's work. I've missed dozens (if not hundreds) of recordings over time due to a crashed/frozen tuning adapter. You only find out after the fact when you have blank recordings & get error message(s) about a channel not being available.

Funny thing is - I've had numerous conversations with techs out to my home (both direct Cox employees & contractors). To a fault, all say some variation of 'Tuning Adapters are junk', calling it 'crap technology' - all with the caveat that they won't say it on the record cuz they don't want to lose their job. The employees seem to have a universal disdain for them, but I suppose one way to look at them is job security; as long as TAs are in the field, techs will stay busy :-)

I've made numerous rants to Cox about this & it probably falls on deaf ears. My argument is if they're moving towards MPEG-4, why not just be done with it & get rid of Tuning Adapters, which are clearly a drag on their staff & cause confusion with all but the most adept employees? My TivoHDs can't receive MPEG-4 channels, but I can live with that if it gets rid of Tuning Adapters - my setup was basically trouble-free when it was just cable cards before they started using Tuning Adapters.

Funny story - when I asked why I wasn't getting some channels upstairs on my Tivo HD that came in on the Roamio, Cox insisted on multiple tech visits. I told them flat-out I thought it was MPEG-4 channels, but wanted to know for sure as it may affect what premium channels I order (i.e. the first 2 HBO HD channels are normal, the remainder are MPEG-4). Not once but twice the supervisor (two different ones) yelled at the tech. Then they got in an argument with me insisting first that the TIVO was broken; next was the cablecard & tuning adapter were faulty & needed replacement. Eventually, the case got escalated & engineering confirmed what I told them I thought it was in the first place - the channels are broadcast differently, which equated to MPEG-4. Techs say they are 'Contour' channels & I can't get them on Tivo (which is incorrect and, as I understand the FCC stuff, illegal - since cablecard customers need to be offered the same options available with their own hardware - correct me on this if I've missed details.) The Roamio gets the 'Contour' or MPEG-4 channels just fine. Internal Cox lingo seems to be they're 'Contour' as that's the new marketing stuff - basically, the channels are MPEG-4 & the Contour hardware supports it, while the old boxes don't. Since they wouldn't escalate me to engineering for a simple conversation, Cox wound up scheduling multiple tech visits & several hours of multiple employees' time to confirm what I suggested to them in the first place. Ain't life grand?

What I've found most useful in managing the Tuning Adapters is to set a routine to reboot them every 2 weeks, more often if I think of it. My Tuning Adapters (replaced multiple times) still lock up every couple weeks or so - occasionally more frequently. I unplug the power & USB connections for 30 seconds, then reconnect & give it time to restart. Don't ever assume that everything is A-OK - I make duplicate recordings on my Roamios in case one of the Tuning Adapters locks up. This has helped me to minimize missed recordings more recently, although it's silly that I have to do this.
__________________
TIVO Roamio Pro (Lifetime)
2x TIVO Mini (Lifetime)
TIVO Roamio Base (Lifetime)
TIVO HD 318 Hr (Lifetime)
TIVO HD 318 Hr (Lifetime)
Toshiba RS-TX20 300 Hr (Basic Life)
delgadobb is offline   Reply With Quote
Old 12-06-2014, 07:08 PM   #8
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
Yep, Now I am worried about the T.A. Waiting for it to malfunction. When I had originally called TiVo & called Cox to verify that TiVo would work & I just need Cable Card, neither said anything about a T.A!

I’m surprised Cox didn’t since I may have stayed with Cox DVR if I had known. And this would be w/o knowing about the obvious T.A. problems. Just not wanting to have an extra box.

I wonder if there is a decent chance that the need for T.A will not continue. Can the cable card be changed/updated to eliminate the need for T.As? Is TiVo the only brand of DVR that requires T.A? Why do Scientific Atlanta (& other?) brand DVRs not need T.A?
__________________
TiVo Roamio Pro (Lifetime)
iconoclast is offline   Reply With Quote
Old 12-06-2014, 08:31 PM   #9
CoxInPHX
COX Communications
 
CoxInPHX's Avatar
 
Join Date: Jan 2011
Location: Phoenix, AZ
Posts: 1,458
Quote:
Originally Posted by iconoclast View Post
Yep, Now I am worried about the T.A. Waiting for it to malfunction. When I had originally called TiVo & called Cox to verify that TiVo would work & I just need Cable Card, neither said anything about a T.A!

I’m surprised Cox didn’t since I may have stayed with Cox DVR if I had known. And this would be w/o knowing about the obvious T.A. problems. Just not wanting to have an extra box.

I wonder if there is a decent chance that the need for T.A will not continue. Can the cable card be changed/updated to eliminate the need for T.As? Is TiVo the only brand of DVR that requires T.A? Why do Scientific Atlanta (& other?) brand DVRs not need T.A?
Don't sweat it..... Manually unplug and reboot the Tuning Adapter every 3 weeks and you should not have an issue, I rarely ever do. If you are really concerned just get a Programmable Timer and set it to turn off/on every few days for 1 minute.

All retail CableCARD devices are One-Way only devices, hence the term Uni-Directional Digital Cable Product (UDCP), and need a Tuning Adapter to provide 2-way communication for Switched Digital Video.

Cable Co, STB/DVRs are designed as Two-Way communication receivers/transmitters.

The reason TiVo and other Retail CableCARD devices do not build the hardware into their devices is the Cable Cos will not allow 3rd party retail devices to communicate with the cable plant. Also, there is more than one standard for back channel communication with the cable plant.

SA/Cisco uses Out of band frequencies and DAVIC
SA/Cisco can also be configured to run in DOCSIS Mode
Motorola also has their own standards

TiVo petitioned the FCC to establish an IP standard for SDV tuning requests, the Cable Cos fought it and nothing happened. TiVo currently does have an IP/HTTP software based solution for SDV tuning requests if any Cable provider wants to get on board.
__________________
Roamio Pro, XL4, Premiere 2TB-WD20EURS, & Mini, 20.4.5c, w/ Cisco SDV TA, FW F.2001, Cisco CC FW PKEY1.5.3_F.p.1301

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

CoxInPHX is offline   Reply With Quote
Old 12-06-2014, 09:13 PM   #10
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
OK, so it is not really a technical limitation rather the cable companies deliberately want to make it more difficult or customers to use TiVo.

If, tomorrow, Cox relented & allowed TiVO to communicate directly, my TiVo would still require a T.A. However, future TiVos, built with the correct hardware, would no longer need the T.A. Unless TiVo provided an update kit, which would probably void any warranty.
__________________
TiVo Roamio Pro (Lifetime)
iconoclast is offline   Reply With Quote
Old 12-07-2014, 02:31 AM   #11
delgadobb
Registered User
 
Join Date: Mar 2004
Location: Las Vegas, NV
Posts: 52
Quote:
Originally Posted by iconoclast View Post
OK, so it is not really a technical limitation rather the cable companies deliberately want to make it more difficult or customers to use TiVo.

If, tomorrow, Cox relented & allowed TiVO to communicate directly, my TiVo would still require a T.A. However, future TiVos, built with the correct hardware, would no longer need the T.A. Unless TiVo provided an update kit, which would probably void any warranty.
The key is it looks like it's a moot point.

Switched Digital Video (SDV) is a way to shoe-horn more channels into the same (theoretical) bandwidth. The tuning adapter allowed them to use SDV. Now that Cox is using MPEG-4 (some of them will call it H.264), I haven't seen any new HD channels (of which I'm aware) come on-line with SDV. If that's the long-term play, I wish they'd commit to one thing & just phase out SDV in favor of MPEG-4. I've talked to some supervisors at Cox & get no argument; unfortunately, you can hear crickets chirping as well, so I'm guessing they don't want to acknowledge anything so they can protect their job.

Obviously, there would need to be an infrastructure shift, but it seems like Cox is remapping and/or renaming channels almost daily (my Tivos CONSTANTLY get messages about lineup changes.) If they can do that, they can also plan for the long-haul to get rid of Tuning Adapters & lessen the load on their techs.
__________________
TIVO Roamio Pro (Lifetime)
2x TIVO Mini (Lifetime)
TIVO Roamio Base (Lifetime)
TIVO HD 318 Hr (Lifetime)
TIVO HD 318 Hr (Lifetime)
Toshiba RS-TX20 300 Hr (Basic Life)
delgadobb is offline   Reply With Quote
Old 12-07-2014, 01:35 PM   #12
CoxInPHX
COX Communications
 
CoxInPHX's Avatar
 
Join Date: Jan 2011
Location: Phoenix, AZ
Posts: 1,458
Quote:
Originally Posted by delgadobb View Post
<snip>
Now that Cox is using MPEG-4 (some of them will call it H.264), I haven't seen any new HD channels (of which I'm aware) come on-line with SDV.
<snip>
Cox AZ moved all the Contour HD (MPEG4/H.264) channels to SDV several months ago, almost all new HD channels are now both MPEG4/H.264 and SDV.
__________________
Roamio Pro, XL4, Premiere 2TB-WD20EURS, & Mini, 20.4.5c, w/ Cisco SDV TA, FW F.2001, Cisco CC FW PKEY1.5.3_F.p.1301

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

CoxInPHX is offline   Reply With Quote
Old 12-07-2014, 05:54 PM   #13
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
This gets technical. Seems the goal is to increase number of HD channels & minimize bandwidth usage while transitioning to MPEG4.

I found:
TiVo & Cable's Inevitable MPEG4 Transition
http://zatznotfunny.com/2014-08/tivo...g4-transition/

And:

“During the transition from MPEG-2 to MPEG-4, it will not be possible, due to bandwidth constraints, to broadcast all channels in both MPEG-2 and MPEG-4 format. However, the switched digital video (SDV) system can be used to manage the transition from MPEG-2 to MPEG-4 and to minimize the bandwidth needed by the system until the transition completes.”

MPEG-4 TRANSITION USING SWITCHED DIGITAL VIDEO
Download the PDF

http://www.nctatechnicalpapers.com/P...-digital-video
__________________
TiVo Roamio Pro (Lifetime)
iconoclast is offline   Reply With Quote
Old 12-12-2014, 01:14 AM   #14
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
Question

I just got off the phone with Cox In Phoenix. The phone support guy claims 3-2015 Cox is finally switching to all digital & there will be no need for the Tuning Adapter with my TiVo & I will be able to get all my channels!

Sounds too good to be true! He said people will be able to get channels by just hooking the wall cable to their TVs.

I had called bc TiVo had given me a message that there have been channel changes today; 1040 (AETVHD) & 1061(HSTRYHD) deleted
And the following added; 1036 (HSTRYHD), 1040 (AETVHD), 1099 (IONSPHD), 1328 (LNGHRNH), 1387 (SUNDHD)

Well in the same message TiVo says 1040 is deleted & added?! I check & 1040 is still A&E & seems to work as it always did. I check 1061 & it has no programing & Pawn Stars is not set to record as typical on Thursdays. Guide shows “To Be Announced” for 1061! 1036 is showing CNN programming but, is listed as History Channel in the guide?!

I did a communicate with Network session & then restarted the TiVo.

Guide still shows “To Be Announced” for 1061! But, under My Shows it seems to be recoding Pawn Stars. But just the 2nd new episode & missed the 1st.
In the Guide channel 1036 is actually listed TWICE (wtf?!) Once as CNN with CNN programming listed on the right & once as History with History channel programing listed on the right! I had changed my Season pass for Pawn Stars from 1061 only to any channel so, maybe the current recording is from one of the two 1036s?

Cox said I have no channel changes & 3-2015 is when some will change with the move to all digital. I had thought all cable companies, including Cox had done the switch to digital some time back when the government was subsidizing OTA digital antennas for some people.

I think TiVo gave me misinformation on these channel changes but, don’t understand why. I suspect Cox has also given me misinformation.
__________________
TiVo Roamio Pro (Lifetime)
iconoclast is offline   Reply With Quote
Old 12-12-2014, 01:20 AM   #15
tarheelblue32
Registered User
 
tarheelblue32's Avatar
 
Join Date: Jan 2014
Location: Raleigh, NC
Posts: 1,879
Quote:
Originally Posted by iconoclast View Post
I suspect Cox has also given me misinformation.
Of that I have no doubt.

Quote:
Originally Posted by iconoclast View Post
He said people will be able to get channels by just hooking the wall cable to their TVs.
Not unless they are sending through QAM channels in the clear (which they won't) or if your TV has a CableCard slot, which almost none do.

Quote:
Originally Posted by iconoclast View Post
I had thought all cable companies, including Cox had done the switch to digital some time back when the government was subsidizing OTA digital antennas for some people.
OTA broadcasters were required no switch to digital, cable companies were not. And they subsidized converter boxes, not antennas.
tarheelblue32 is offline   Reply With Quote
Old 12-12-2014, 02:02 AM   #16
CoxInPHX
COX Communications
 
CoxInPHX's Avatar
 
Join Date: Jan 2011
Location: Phoenix, AZ
Posts: 1,458
Several items to address here:

1)
Cox is starting a transition to all Digital, eliminating the Analog broadcasts. It will be done market by market over the next 1-2 years. Arizona most likely will be near the end, since it is Cox's largest market.

The first and only market that has been announced is New England, specifically, Connecticut.
http://www.cox.com/all-digital/cox-all-digital.cox

Going all Digital does not mean eliminating SDV and Tuning Adapters, Cox has made a significant investment in SDV tech and the saved bandwidth reclaimed from Analog will be used to deploy Gigabit HSI via DOCSIS 3.1 in the next few years.

2)
There were several mistakes made in the Guide data provided to Tribune Media from Cox this week. I have submitted the corrections and hope they will be fixed soon.
TiVo Channel Line Up issues should be reported here:
http://www.tivo.com/lineup.html and feedback@zap2it.com

ION SD was moved from Channel 17 to 18, but the Guide data has not been updated and is still showing Channel 17

ION HD was moved from Channel 1017 to 1018, but the Guide data has not been updated and is still showing Channel 1017

1040 AETVHD (East Feed) was switched to 1040 AETVHDP (Pacific Feed). No change in Channel number.

1061 HSTRYHD (East Feed) was switched to HSTRYHP (Pacific Feed). Here a mistake was made which put the Guide data on 1036, which is already CNNHD, it should have stayed on 1061.

1099 IONSPHD, (which is ION Satellite Pacific Feed, for markets without a local ION affiliate), I believe this was a mistake related to the swich of ION from 17 to 18 and 1017 to 1018.

The rest of the changes are all correct.
__________________
Roamio Pro, XL4, Premiere 2TB-WD20EURS, & Mini, 20.4.5c, w/ Cisco SDV TA, FW F.2001, Cisco CC FW PKEY1.5.3_F.p.1301

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Last edited by CoxInPHX : 12-12-2014 at 02:48 AM.
CoxInPHX is offline   Reply With Quote
Old 12-12-2014, 02:04 AM   #17
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
OK, You’re correct. It was converter boxes people were getting for nearly “free”

http://www.fcc.gov/guides/dtv-transi...switch-digital

I guess we’ll see big changes 3-2015 from Cox. I still think that there WERE some channel changes today. I don’t see how Cox can continue to have 2 different channels; History & CNN broadcast on channel 1036!

I wonder if I really will be able to lose that @#$!!**&%!! T.A. come March?

Update 12-12-2014, 1 AM:
Both 1036s listed in my TiVo guide are broadcasting CNN despite one supposedly being History. My Pawn Stars recoding WAS from CH 1036 & in fact recorded CNN. 1061 still displays no programming in the channel guide yet, when I tune to it, it does show as History channel with normal History Ch. programing. I communicated with TiVi Network once again & still no changes.

It is now looking as if all the errors are with TiVo &/or the T.A. Not Cox.
Cox does not provide the Channel guide for TiVo.

The idea that History channel 1061 is deleted & 1036 is now History channel (Instead of 1036 being CNN) is denied by Cox & only TiVo sees to buy into this nonsense.
__________________
TiVo Roamio Pro (Lifetime)

Last edited by iconoclast : 12-12-2014 at 02:57 AM.
iconoclast is offline   Reply With Quote
Old 12-12-2014, 04:19 AM   #18
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
So, it seems that TiVO was correct in reporting those changes & CoxinPhx explains why TiVo reported 1040 was both deleted & added & I saw no change.

The Cox rep misinformed me when I called & the hoped for elimination of the T.A. is not to be.

Hopefully Cox will fix the History 1061 fiasco & my TiVo channel guide will get the correct info soon.
__________________
TiVo Roamio Pro (Lifetime)
iconoclast is offline   Reply With Quote
Old 12-12-2014, 06:43 AM   #19
sangs
Registered User
 
Join Date: Jan 2003
Location: New Jersey
Posts: 304
Some of you people have the patience of a saint. I have to say, if FiOS ever decides that tuning adapters need to be used, I'm either dumping them or selling my Tivos to use the FiOS equipment. I have very little patience and think these tuning adapter nightmare stories would make my head explode.
sangs is offline   Reply With Quote
Old 12-12-2014, 09:34 AM   #20
tarheelblue32
Registered User
 
tarheelblue32's Avatar
 
Join Date: Jan 2014
Location: Raleigh, NC
Posts: 1,879
Quote:
Originally Posted by sangs View Post
Some of you people have the patience of a saint. I have to say, if FiOS ever decides that tuning adapters need to be used, I'm either dumping them or selling my Tivos to use the FiOS equipment. I have very little patience and think these tuning adapter nightmare stories would make my head explode.
I'd rather not have to have a tuning adapter, but I will say that my Cisco tuning adapter on TWC usually works just fine as long as I restart it every 3 to 4 weeks. If it comes down to no tuning adapter or more HD channels, I'd choose more HD channels.
tarheelblue32 is offline   Reply With Quote
Old 12-12-2014, 08:02 PM   #21
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
Quote:
Originally Posted by CoxInPHX View Post
There were several mistakes made in the Guide data provided to Tribune Media from Cox this week. I have submitted the corrections and hope they will be fixed soon.

TiVo Channel Line Up issues should be reported here:
http://www.tivo.com/lineup.html and feedback@zap2it.com

1061 HSTRYHD (East Feed) was switched to HSTRYHP (Pacific Feed). Here a mistake was made which put the Guide data on 1036, which is already CNNHD, it should have stayed on 1061.
I reported the still unresolved issue to both using your 2 links. Probably should not have reported to Zap2it since I don’t use their service.
1036 is listed TWICE on Guide! Once correctly as CNN & also as HSTRY (Incorrect) Forced Communication with TiVo Network multiple times last 12 hours & restarted TiVo & no help. HSTRY channel is received but, under 1061(HSTRY correct channel #) guide shows no programming.
I started this under my original T.A. post bc Cox told me that with the 3-2015 digital conversion there will be no need for T.A. with my TiVo. I now think that information is incorrect & since the channel guide snafu is 1036 & 1061 which are channels that do not require the T.A., This side issue is off topic. If not resolved soon, I’ll create a new thread.
__________________
TiVo Roamio Pro (Lifetime)
iconoclast is offline   Reply With Quote
Old 12-12-2014, 09:20 PM   #22
XIBM
Registered User
 
Join Date: Mar 2013
Posts: 68
icon When Charter went all digital in my area I read on a forum that the TA was no longer needed. I unplugged mine and everything comes in fine except one channel which my guess is a CC channel mapping error. So if Cox is using the same head end and implementing as Charter did with all digital, no TA will be required. I have the charter silver package which includes HBO Cinemax etc.
__________________
Charter in NW GA
P XL4 with Motorola Cable Card and Tuning Adapter
XIBM is offline   Reply With Quote
Old 12-12-2014, 11:06 PM   #23
CoxInPHX
COX Communications
 
CoxInPHX's Avatar
 
Join Date: Jan 2011
Location: Phoenix, AZ
Posts: 1,458
Quote:
Originally Posted by iconoclast View Post
I reported the still unresolved issue to both using your 2 links. Probably should not have reported to Zap2it since I don’t use their service.
www.Zap2It.com is Tribune Media Services, Tribune Media Services is the Guide data provider for TiVo, so if Zap2It has it wrong, then TiVo will have it wrong.

Zap2It.com, before their website redesign, used to have a very handy form to directly report Channel Line-Up issues. Reporting to Zap2It.com used to get a resolution much quicker than going through TiVo. However, now all website feedback/email goes through feedback@zap2it.com, and I wonder if they even pass along the issues to the proper department. I always used to get an email confirmation that the info was received and being investigated, now it is just a generic automated reply.
__________________
Roamio Pro, XL4, Premiere 2TB-WD20EURS, & Mini, 20.4.5c, w/ Cisco SDV TA, FW F.2001, Cisco CC FW PKEY1.5.3_F.p.1301

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

CoxInPHX is offline   Reply With Quote
Old 12-12-2014, 11:30 PM   #24
CoxInPHX
COX Communications
 
CoxInPHX's Avatar
 
Join Date: Jan 2011
Location: Phoenix, AZ
Posts: 1,458
I see now what happened with History HD and ION TV HD

Tribune Media got Phoenix, mixed up with Tucson.
http://www.cox.com/residential/tv/channel-lineup.cox

In Tucson
1036 is HistoryHD and
1099 was added as the ION Satellite feed, since Tucson does not have a local affiliate.
__________________
Roamio Pro, XL4, Premiere 2TB-WD20EURS, & Mini, 20.4.5c, w/ Cisco SDV TA, FW F.2001, Cisco CC FW PKEY1.5.3_F.p.1301

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

CoxInPHX is offline   Reply With Quote
Old 12-13-2014, 01:33 AM   #25
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
Hmmmn,

XIBM was able to get rid of T.A after Charter went digital. CoxinPhx (Who I think works as a technician for Cox) seems certain Cox customers will NOT be able to get rid of T.A after Cox goes digital ~3-2015.

So, my 1061/1036 channel mix up (which I assume affects all Cox customers with TiVo) is apparently due to a Tribune Media error. But, they do not appear to be in any hurry to fix it! Until they do I am unable to set recordings for 1061 unless I do so manually, knowing the exact date & start/stop times like one does with a VCR.
__________________
TiVo Roamio Pro (Lifetime)
iconoclast is offline   Reply With Quote
Old 12-13-2014, 01:42 AM   #26
tarheelblue32
Registered User
 
tarheelblue32's Avatar
 
Join Date: Jan 2014
Location: Raleigh, NC
Posts: 1,879
Quote:
Originally Posted by iconoclast View Post
Hmmmn,

XIBM was able to get rid of T.A after Charter went digital. CoxinPhx (Who I think works as a technician for Cox) seems certain Cox customers will NOT be able to get rid of T.A after Cox goes digital ~3-2015.
Once Charter goes all digital, I'm sure they will probably get rid of a lot of the SDV channels, but some of the lesser-watched channels will probably still be on SDV. If none of the channels you care about are on SDV, then you can disconnect the tuning adapter anytime you want.
tarheelblue32 is offline   Reply With Quote
Old 12-13-2014, 04:29 PM   #27
XIBM
Registered User
 
Join Date: Mar 2013
Posts: 68
tarheelblue I have a digital box from Charter and I cross checked all the channels it received vs Tivo without TA and they were all there except a sd version of a channel I have in HD and one HD channel that I get in sd. They have been making a lot of channel changes with the new all digital and I think it is just a channel map error on the CC. I have read elsewhere that Charter wants to get rid of the SDV stuff to simplify and make channel changing faster as going all digital gives them back a lot of bandwidth...
__________________
Charter in NW GA
P XL4 with Motorola Cable Card and Tuning Adapter
XIBM is offline   Reply With Quote
Old 12-13-2014, 04:34 PM   #28
tarheelblue32
Registered User
 
tarheelblue32's Avatar
 
Join Date: Jan 2014
Location: Raleigh, NC
Posts: 1,879
Quote:
Originally Posted by XIBM View Post
tarheelblue I have a digital box from Charter and I cross checked all the channels it received vs Tivo without TA and they were all there except a sd version of a channel I have in HD and one HD channel that I get in sd. They have been making a lot of channel changes with the new all digital and I think it is just a channel map error on the CC. I have read elsewhere that Charter wants to get rid of the SDV stuff to simplify and make channel changing faster as going all digital gives them back a lot of bandwidth...
That's great for you, so you can probably just chuck the tuning adapter in the closet. But I doubt you were able to check every single premium channel available, including all of the adult content channels and all foreign language channels, because I doubt you get them all in your TV package. Some of them are probably still SDV and would requrie a tuning adapter to receive.
tarheelblue32 is offline   Reply With Quote
Old 12-13-2014, 04:55 PM   #29
XIBM
Registered User
 
Join Date: Mar 2013
Posts: 68
Quote:
Originally Posted by tarheelblue32 View Post
That's great for you, so you can probably just chuck the tuning adapter in the closet. But I doubt you were able to check every single premium channel available, including all of the adult content channels and all foreign language channels, because I doubt you get them all in your TV package. Some of them are probably still SDV and would requrie a tuning adapter to receive.
True but I do have the silver mid level package that has 403 channels - HBO, Cinemax, Star, Discovery, DYI etc. and none of them are SDV.
__________________
Charter in NW GA
P XL4 with Motorola Cable Card and Tuning Adapter
XIBM is offline   Reply With Quote
Old 12-13-2014, 09:28 PM   #30
iconoclast
Registered User
 
Join Date: Oct 2014
Posts: 70
Unless Cox gets rid of the SDV channels, it appears I will require the T.A.

There are a few I watch regularly & some I occasionally watch but, I want to have:
1025 - Spike HD
1029 - MTV HD
1031 - FS1HD
1052 - E! HD
1057 - Animal Planet HD
1058 - TVLand HD
1063 - MSNBC HD
1066 - MoviePlex HD
1067 - FXXHD
1068 - FBNHD
1071 - Turner Classic Movies HD
1072 - National Geographic HD
1102 - Science HD
1103 - Destination America HD
1104 - Investigation Discovery HD
1130 - Hallmark Channel HD
1137 - BBC America HD
1138 - Disney XD HD
1144 - Nat Geo Wild HD
__________________
TiVo Roamio Pro (Lifetime)
iconoclast is offline   Reply With Quote
Reply
Forum Jump







Thread Tools
Rate This Thread
Rate This Thread:


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Advertisements





TiVo Community
Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2015 DBNet - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVo® is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 03:39 PM.