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Old 12-08-2015, 05:01 PM   #1
miken01
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TIVO Screen is black, but startup shows graphic

I have an odd problem. Last night I gently moved my TIVO to check my ethernet connection behind it as the TIVO wasn't connected to the network, and when I moved the TIVO the screen went completely black. I tried to power cycle my TIVO several times and the issue persisted. The odd thing is that when I power cycle the TIVO the startup screen shows just fine, but after the boot process completes the screen goes black again.

I have also verified my HDMI cable was properly connected, and I even tried my HDMI cable with a different component and that worked just fine. I also switched to a completely different HDMI cable, and the screen came back on for a few seconds and then went to black again.

The TIVO seems to be working fine aside from the black screen. It continued to record my shows, and I was able to play them back on my TIVO mini in another room. It seems that there is something in the software causing the malfunction.

Does anyone have any idea what could be causing this issue?

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Old 12-08-2015, 05:36 PM   #2
foghorn2
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Try another TV preferably 1080p, if no picture, your HDMI port might be fried.

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Old 12-08-2015, 07:07 PM   #3
Dan203
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Could be the resolution you have selected is not supported by the TV. The startup logo is only 480p, but the menus are whatever resolution you selected in the options. I think there is a key you can hold on the remote that will reset the resolutions list at boot up. Don't remember what it is though. You should call support, or search, and ask what it is.

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