TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Roamio DVRs
TiVo Community
Reply
Forum Jump
 
Thread Tools Rate Thread
Old 02-23-2016, 07:52 AM   #1
revqueen
Registered User
 
Join Date: Feb 2016
Posts: 1
Angry Sound drops out/unit must be rebooted

I'm a long time user of TiVo. I've had four of their units. I've been very happy until my last purchase upgrade to their last latest unit before the Bolt. I cannot use the rewind or forward feature without losing all sound to the tv. I have to unplug the TiVo...it then takes several minutes for it to reboot and start fresh again. Of course that means, I can't use the rewind or fast forward or it will happen again. Ive repeated this process too many frustrating times over the last several months. I've called multiple times and spoken with their people to no avail. They've had me go through multiple trouble shooting routines that have taken much time, not to mention the aggravation. I decided to bypass the people I would get upon calling for support and go straight to a supervisor. The last two times I asked to speak to supervisors...and only after a second call to a different supervisor, did he admit that this was a long time documented problem with this unit. Evidently, he said that it's a glitch in the software that involves HDMI cables and he assured me that they are working on it to correct. He wasn't sure when it would be solved. That is not a satisfying answer since it doesn't help me as I have a unit that can't be used for the main reason I use it for. This is a unit that was purchased 4 months earlier and operating flawlessly until this problem started. Very, very unhappy customer in Georgia.

revqueen is offline   Reply With Quote
Thanks For This Post:
Reply
Forum Jump







Thread Tools
Rate This Thread
Rate This Thread:


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Advertisements





TiVo Community
Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media


(C) 2016 DBNet - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 09:29 AM.
Page generated in 0.11435008 seconds (41.92% PHP - 58.08% MySQL) with 18 queries