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Old 03-18-2015, 02:47 PM   #1
andyman58
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Join Date: Feb 2003
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Can't delete 2 Cnet recordings...

On 2/27 my Tivo Roamio Basic recorded 2 blank Cnet recordings. I click delete but they won't go away. Never had this problem in the 10 years I've had Tivo. I called Tivo Support and they asked me if I had the new software update. At the time I had it for around a week or so. He said, yep, that's a problem, just be glad that's all the problems you've had. Offered no help, just said they will go away eventually...it's been over 4 weeks now and I still can't delete them. Any ideas on how to get them to go away???

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Old 03-18-2015, 09:42 PM   #2
mattack
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Have you rebooted it?

I've had recordings (both podcasts and regular recordings) that have failed to go away.. and unfortunately rebooting does usually fix it.

(unfortunately since rebooting should NEVER be necessary for ANY product)

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Old 03-19-2015, 07:50 AM   #3
andyman58
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I've rebooted numerous times, deleted the entire OnePass, tried changing settings in OnePass...Can't think of anything else. The files won't play, saying there is no video to playback. They really aren't hurting anything by being there, but there should be some way of getting rid of them short of a Clear and Delete Everything...

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Old 03-19-2015, 08:06 AM   #4
pfiagra
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Have you contacted TiVo Support?

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Old 03-19-2015, 11:28 AM   #5
andyman58
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Yes, I had contacted support when it first happened and they asked if I had the new software update. When I said I did, they just said just be glad that all the problems you have, his exact words, and offered no fix, only that it will delete eventually. Its been five weeks now, and still can't delete the 2 duds.

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Old 03-19-2015, 11:49 AM   #6
RoyK
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I've had an empty recording of a movie in My Programs for weeks (before 1P). Reboot doesn't get rid of it.

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Old 03-19-2015, 01:51 PM   #7
jcthorne
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I have one recording I cannot get rid of as well. Have an open service ticket with tivo. They tell me it will be corrected in the next software release this spring....

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