Tavish: Thank you for contacting TiVo! My name is Tavish. So that I may better assist you, are you an existing customer?
John Hilla: yes
Tavish: Thank you! In order to verify your identity, can you please provide the following account information?
*name on the account
*address (including city/state/zip)
John Hilla: I have an idea to pass to your promo dept to help unload your older units.
John Hilla: I thought as everyone else did that the Premiere had faded away. That is not true at all. From TiVo.com (Shopping) and then at the far right corner is Outlets.
Are these the same prices when the product launched or as any of the pricing come down? Then again Tivo "should" reduce pricing or include a 6 to 12 month free service with 3yr commit at 15.95 a month.
John Hilla: I still have the older box but not willing to shell out the money for a lifetime, this could be alternative to save TiVo and the consumer money.
Tavish: I understand, and if you like, I can submit that as a feature request, but currently we do not have any price plans, or promotions that would match your request.
John Hilla: i know just offering a suggestion my XL works for now waiting for the winter update i hope
Tavish: I understand. I absolutely appreciate the suggestion, and it is a great suggestion at that!
Tavish: Is there anything else I can help you with today?
John Hilla: nope im good.. have a great day and thanks for monitoring "Tivo Community Forums" =)
Tavish: Thank you for using TiVo Chat and have a great day! Your reference number for our conversation is 130830-012670. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.
Tavish has disconnected.