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Old 08-30-2013, 07:29 AM   #1
skuzzzzy
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Join Date: Aug 2013
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Have to call TWC every time i reboot?

So got my tivo box last night, had TWC help program it. Worked then i tried a HD channel which caused tons of static and froze my screen.

So i rebooted the device and channels weren't working, so i called TWC and i now had 0 emm count. The tech on the phone says whenever you restart a tivo it will auto go to 0 and you have to call each time to have it fixed?
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Old 08-30-2013, 08:13 AM   #2
speedy2
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Quote:
Originally Posted by skuzzzzy View Post
So got my tivo box last night, had TWC help program it. Worked then i tried a HD channel which caused tons of static and froze my screen.

So i rebooted the device and channels weren't working, so i called TWC and i now had 0 emm count. The tech on the phone says whenever you restart a tivo it will auto go to 0 and you have to call each time to have it fixed?
Not True. Once it's paired it will stay paired to that TiVo. Now if you left your TiVo unplugged for over a month your encrypted channels may drop off and you'll have to call your cable company and have them send an authorization signal to the card again to get the encrypted channels back. Just rebooting your TiVo will not de-authorize your encrypted channels you are paying for.
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