Streaming video suddenly stopped earlier today while I was in transit. Hey, It happens occasionally though not normally on both my phone and tablet at the exact same time.
I know the solution is to re-run setup when I get home. So when I got home that's what I began to do. Only this time I got a message after a lengthy delay at "! Step 2: Checking Activation status" that TiVo Stream must first be activated on TiVo.com."
Well I know better than that it's been active for nearly two years now. Initially I was having difficulty getting the TiVo site to load finally I did get logged in and confirmed my account shows both my Premieres and my Stream as active.
I'm presented with two options: "Activate TiVo Stream on TiVo.com" and "My device has been activated". If I choose the first I'm thrown into the my account web page to activate a device with the TSN for my TiVo Stream prefilled and a message that it's already activated.
If I choose the second option my device is already active then setup fails with the message
Setup did not complete successfully. Please try again."
I returned to the app and went instead to system information and noticed the TiVo Stream status says "Precondition failed"....what the.... Is that?
I decided to restart the Stream, same situation. So I went where I have my modern, router and stream located and pulled the power from the Stream device, wait a moment and plug it back in. The same status comes up and setup will not run to completion.