Cannot get the stream to update to latest software on first stream,, return and got second one and still same problem
The streaming device was registered on my tivo.com page and it showed the correct TSN numbers in the share group. Yes, I power cycled everything after tivo accepted the device to the account. Yes, everything was plugged into the same router with no switches between the Roamio OTA and the streaming device. Yes. the cell phones were connected to the same wifi router that the Roamio OTA and streaming device were plugged into.
4 calls to support and they keep saying unplug and try again,,,
Start Setup : Check out of home streaming
: Check User Agreement
: Click Start setup
: Get Setup Problem Try Again
System info show Software Version 19.0.1
Sw Update Status: Not Available
Has anyone had this problem ?
Tivo Stream with TiVo Roamio OTA 1TB - service included
Came home from work and checked for update ,, still the same , it had connected at 9:00 am but status was still unknown. I figured I would force a call and if no difference I was going to pack it up and return it ! Low and behold it worked. I monitored the forced call on computer,,, system information. It went through checking clock , account and then download which took 4 to 5 minutes ,(never that long before) then preparing dowload and BINGO ! software status was PENDING RESTART ,,, restarted unit which took a while (10 minutes) got a solid white LED !!! Grabbed phone started setup and everything went through!! HAPPY CAMPER knock on wood !!
I did nothing different tonight than numerous times before.
My advice would be , hang in there , I believe its on Tivos end just like your waiting for a roll out of new software updates !
Hope this helps and thanks for commenting on this Thread , kind of felt good knowing I was not alone