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Old 02-24-2015, 09:23 PM   #1
rcbrockly
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Question Amazon instant search results missing

Two days ago Amazon Instant search results stopped showing up. When I search under find Tv, Movies and Videos it doesn't find any Amazon Instant results. This also includes all links to Amazon Instant in the Streaming Movies folder. They only show as available in Vudu, not Amazon.

Netflix, Vudu, Hulu, Amazon Prime all work.

For example when I search for Monsters Inc, Watch Now only shows Vudu.

If I search for Hunger Games Catching Fire, it shows Netflix and Vudu.

If I open the Amazon app I can search for and watch both movies.

I've restarted TiVo. I've unselected Amazon Instant from my video providers and then reselected it. I've even deauthorized then reauthorized the TiVo from Amazon.com.

What am I missing? I'm really good with tech and have had TiVo since series 1 so I'm very familiar with the settings and how this should work. Needless to say I'm feeling way out of sorts not being able to figure this out.

Help!

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Old 02-26-2015, 10:39 PM   #2
rcbrockly
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Arrow

TiVo support is stumped. They're escalating it up the food chain.

To make matters even more confusing, TV shows like Sons Of Anarchy show up under Search as available from Amazon Instant. Some older movies even show up.

I search for Brave and a 2007 movie named Brave is available from Amazon but the new Disney cartoon version from 2012 doesn't. Both are found from within the Amazon app but not from search from TiVo central.

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Old 02-26-2015, 10:41 PM   #3
abovethesink
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It has been terrible since day 1. I have brought it up a few times, but no one seems to really care for some reason. I am glad you are taking it directly to tivo though. Hopefully it is something that can be fixed. Keep updating.

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Old 02-26-2015, 11:06 PM   #4
cherry ghost
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I emailed Margret a few examples of movies that are available to rent/buy through the Amazon app but are not showing up through TiVo search. I can locate them by searching for an actor in the movie, but they show as "Not Currently Available." She says that are looking into it.

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Old 02-26-2015, 11:16 PM   #5
rcbrockly
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I'm curious if this is a consistent issue across different users.

If you have Amazon Instant turned on:
Can someone search for the movie Cars from search in TiVo central and tell me what you get? Does it show you that it's available from Amazon?

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Old 02-26-2015, 11:22 PM   #6
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Quote:
Originally Posted by rcbrockly View Post
I'm curious if this is a consistent issue across different users.

If you have Amazon Instant turned on:
Can someone search for the movie Cars from search in TiVo central and tell me what you get? Does it show you that it's available from Amazon?

I get no result.(I don't have Vudu)

What happens if you uncheck Vudu?

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Old 02-26-2015, 11:33 PM   #7
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We believe we found the reason some shows/movies were missing, and we've restarted the import process. I expect things to be resolved tomorrow.

--Margret

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Old 02-26-2015, 11:35 PM   #8
rcbrockly
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If I uncheck Vudu I also get no results. This is feeling more and more like TiVo has bad data. Especially since everything worked perfectly last week and then all of a sudden search results disappeared.

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Old 02-26-2015, 11:37 PM   #9
rcbrockly
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Quote:
Originally Posted by TiVoMargret View Post
We believe we found the reason some shows/movies were missing, and we've restarted the import process. I expect things to be resolved tomorrow.

--Margret
That's awesome! Thanks for the reply! I'll keep you updated if I get my search results back or not.

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Old 02-27-2015, 12:35 AM   #10
pfiagra
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Quote:
Originally Posted by TiVoMargret View Post
We believe we found the reason some shows/movies were missing, and we've restarted the import process. I expect things to be resolved tomorrow.

--Margret
Will this fix VUDU also? I own the Lord of the Rings Extended Editions, but Return of the King EE does not show up through TiVo search (it does show up in the VUDU app itself).

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Old 02-28-2015, 01:10 AM   #11
rcbrockly
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Thumbs up

Quote:
Originally Posted by TiVoMargret View Post
We believe we found the reason some shows/movies were missing, and we've restarted the import process. I expect things to be resolved tomorrow.

--Margret
That fixed it for me. I've got all my shows and search results back. Thanks!

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Old 03-03-2015, 03:24 PM   #12
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If you search for Amazon original series Hand of God, does it come up?

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Old 03-04-2015, 09:48 AM   #13
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Will someone do me a favor and search for Hand of God? I need to know if this was fixed like people above said and somehow didn't get to my boxes (Roamio Basic and 2 tuner Premiere) or if it was not actually fixed. Please and thank you.

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Old 03-04-2015, 09:52 PM   #14
rcbrockly
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Smile

I don't get any results when I search for Hand Of God on my Tivo. However since that was just the test pilot episode it may not be included in the search on purpose. Just a guess.

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Old Yesterday, 02:57 PM   #15
abovethesink
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I do not think that is it. Other Amazon pilots come up. Red Oaks, for instance, is a pilot from the same exact pilot season with the same exact end result.

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Old Yesterday, 03:24 PM   #16
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Quote:
Originally Posted by abovethesink View Post
I do not think that is it. Other Amazon pilots come up. Red Oaks, for instance, is a pilot from the same exact pilot season with the same exact end result.

Contact Margret and let her know.

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