Recently moved into a new apartment in Rhode Island with Cox (instead of FiOS like I had before), and have had a lot of trouble getting my Tivo HD working with the M-stream CableCARD and Motorola tuning adapter. The card paired up, and I'm getting some channels but no SDV. I've had a tech visit and three long sessions on the phone, and nobody has been able to get the TA to respond to a signal. The yellow light keeps blinking and blinking.
I've tried both the recommended Cox configuration (cable split between TA and Tivo and just USB between the two) and the other configuration I've seen (cable into TA and out to Tivo, plus USB). I've also tried removing the splitter Cox provided for my modem and using a second line directly into the TA. The latter change seemed to allow the CableCARD to pair up (it was WORKING before pairing but wasn't technically paired to Cox), but made no difference for the TA.
In the TA Diagnostic menu, under the Warning Report screen, it keeps repeating a "DL: Segment Timeout" message roughly every minute. Nobody seems to care about this, but it seems like it must mean something.
One of the support people I talked to conferenced in someone from Tivo who seemed more knowledgeable, but was only able to confirm from having me read him the information in the diag screens that the TA wasn't syncing.
The last support guy said that if he sends a tech out, they'll charge me for a "failed self-install", to which I said horses**t, since it's ridiculous to me that they would charge because the stuff they provided isn't working.
I'm getting frustrated with spending this much time trying to get a few channels that I MIGHT want to watch at some point, but I also want to get what I'm paying for.
I also went to the Cox store and exchanged my TA for a new one, hoping that it was a hardware issue, but the new one has done exactly the same thing.
Anybody had experience specifically with Cox and the Motorola TA? is signal strength an issue with them? It seems like the signal can't be too bad since my modem and CableCARD work fine, but since I've replaced the TA hardware, it also seems like something in the infrastructure isn't working right for the TA. If there are other threads that might be helpful, I'd be happy to be pointed at them. I've already searched and scanned through the first batch of results, but it was hard to find a specific reference to Cox and Motorola.
Thanks in advance.