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Old 06-19-2013, 06:31 PM   #31
Bigg
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Originally Posted by stujac View Post
Ok-I give. I had a big fight with them on my last cc but that was 18 months ago. Sorry. I'm this close to switching to Fios anyway. What's their policy?
Why do you not have FIOS already? I'd love to be able to get FIOS. Comcast is decent, but FIOS is what everyone wants!

I had no issue with Comcast with the self install. I asked for the card, they gave it to me, done.
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Old 06-20-2013, 12:16 PM   #32
rwdavis2
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Here in Howard County, MD it is self install.
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Old 06-20-2013, 01:20 PM   #33
aadam101
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I don't think Comcast reps intentionally lie. I think they are not trained in many areas and cable cards is definitely one of those areas. Comcast has their priorities and supporting cable cards has never been one of them. It doesn't make economical sense to put a lot of effort into it.
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Old 06-20-2013, 01:58 PM   #34
NorthAlabama
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Originally Posted by aadam101 View Post
I don't think Comcast reps intentionally lie.
i tend to agree with you. turnover in customer service departments is notoriously high, so i would imagine just keeping up with the day to day questions and the addition of new services would keep you hopping.

that said, if comcast cared, the could make good, solid reference materials available for the reps to help tivo customers. that's if they cared.
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