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Old 04-11-2013, 06:54 PM   #1
George R
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Comcast is making me crazy

2 weeks and comcast still can't get my cable cards set up. I have had a series 3 with 2 cable cards since 2006, working fine. Why the **** can't they figure it out now? Getting ready to call Verizon.
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Old 04-12-2013, 09:37 AM   #2
supasta
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Are you calling the Comcast Cable Card line? 877-405-2298

TiVo has a Cable Card Hotline for setup issues:
866-986-8486

I have read that if you are unable to install a cable card or Comcast is having issues activating it, exchanging the cable card for a fresh one can help in some cases.
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Old 04-13-2013, 01:20 AM   #3
murgatroyd
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  • follow all the instructions on the install sheet (don't skip steps)
  • call the appropriate phone numbers (see post above)
  • if the card doesn't work, swap it for a new one
  • important: make sure the people at Comcast correctly enter the pairing information for the new card

Once I got a card that wasn't DOA, and the pairing information was fixed, everything worked like magic. But getting to that point -- oy.
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