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Old 07-27-2013, 06:20 PM   #1
tlp95129
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Replace HD with Premiere on Annual Service

I have a TiVo HD that's currently grandfathered in on an annual plan. I just got a Premiere for a really good price. Is it possible to just substitute the Premiere for the HD and keep the annual plan. Would I just change the service number or would a call to TiVo customer support be needed.
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Old 07-28-2013, 11:29 AM   #2
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Quote:
Originally Posted by tlp95129 View Post
I have a TiVo HD that's currently grandfathered in on an annual plan. I just got a Premiere for a really good price. Is it possible to just substitute the Premiere for the HD and keep the annual plan. Would I just change the service number or would a call to TiVo customer support be needed.
AFAIK you must call on the Premiere, you can do it for all Series 3 models (and older) by just using the TiVo Web sight.
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Old 07-28-2013, 05:20 PM   #3
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Also, be prepared to pay full price for the Premiere. In the past, that was one of the requirements to transfer a service plan from the Series 3 to the Series 4 platform.
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