I was getting frustrated with the lack of the channels. Sunday, the tech told me he would be escalating the problem and have the system reset, whatever that means.
Today, I called TIVO and asked if they had any idea what is going on or if this is an uncommon occurrence. No help from TIVO, they said it was a problem with T/W.
I had no idea if the reset from the escalation had taken place but the channels were still missing. So out of frustration I called T/W Cable Card support in hopes of finding out if the escalated rest had taken place.
Things didn’t go to well at first. I made contact in about 5 minutes and while the Tech was looking over the note, I was disconnected.
Somehow I managed to get my best PEOPLE PERSON attitude in place and I redialed.
Another short wait and I was connected. I explained the situation again and also that I had been disconnected. As always the Tech was very pleasant and sounded like he wanted to help. He said let me take a look at this for you. A moment of him humming some song and then he gives me a giggle and says, “Oh. I see what’s going on.” then he makes an adjustment and a few seconds later all of the channels are up and running. “ Some of the channels were turned off, this should have been resolved earlier.” I get a genuine apology and have a nice day.
Now I have to find out how to contact T/W to praise the Tech that helped me.
All is OK now.