Originally Posted by texasPI
So what's the verdict on the self-install? I'm looking to signup with Knology in a few days and I'm also in Montgomery.
To put it simply, don't expect them to cooperate without a fight.
I had my wife call to ask where I could get a CableCARD and she was told they don't do that. After some argument and referencing the FCC rules previously seen in this thread, I was told I'd have to visit my local office. On arrival there, I asked who I could see about getting one and was told they'd have to schedule a technician, but I refused and told her I was entitled to self-install. I showed her a printed copy of the FCC rules page and she sent me to a window.
At the window, I was told it's "not our policy" and I asked to speak to someone higher up who would allow me to do what the FCC said I'm entitled to do. A few minutes later, after having been told a manager would speak with me, I was called back up and given a CableCARD with instructions to call their number for activation.
But it wasn't that simple. After it activated, I discovered that a number of my HD channels were telling me that they weren't authorized. I could get the premiums (HBOHD, StarzHD, etc.) but not some others. They said all they could do was send a tech... When the tech arrived next morning, he never touched anything. He called them, they talked a bit, and finally figured out they hadn't authorized HD properly on my new CableCARD -- but only *after* looking at it repeatedly and finally realizing they were looking at the older one in my existing TiVo HD.
It would almost have been simpler to simply let them send a tech, but only after getting them to agree to waive the $29.95 charge that they first said would apply. It worked, but they're a little wonky in their understanding of what equipment I have -- they still insist I have a cable box that I returned to them when buying my TiVo HD back in 2007! So if you want to try it, you might want to be prepared to fight it out over the phone before finding success.