I did a search on this topic, but all the threads are pretty old. Here is my problem.
I am trying to install Tivo Desktop on my Mac OS X 10.6.8. There are two options for installing based on your OS and version. One is for Mac OS X v10.3.9 to 10.5.x and the other is for Mac OS X v10.6 and later. I chose the latter since I have OS X 10.6.8, though I don't have Snow Leopard. (Later I did try the earlier version, but I get that error message that says it can't find index 19.)
With what I think is the correct version of the program, I installed it following the directions on the Tivo website. The directions say that during the installation process, the installer will ask me to enter my Media Access Key. This NEVER happens. It goes through the entire installation, and tells me the installation is complete, but I never entered my MAK.
When trying to uninstall, I tried to find the all the files listed on the Tivo website instruction page, but my PreferenesPane folder is completely empty. This is where I was expecting to find the Tivo Desktop software.
I have uninstalled, restarted my computer, reinstalled, restarted my computer many times, and I cannot ever get it to work. I can't even get it to install correctly since I am never asked for the MAK and I don't see any files listed in my PreferencesPane folder.
Sorry for the super long post, but I am trying to be as detailed as possible.
Thanks in advance for any help.