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Old 11-19-2012, 07:54 PM   #361
ronsch
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Quote:
Originally Posted by satpro View Post
whammo 8:35 time for another primetime reboot!
mine waited until now. Third hour in a row. Maybe they need to quit working on it so hard. The harder they work the worse it gets.
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Old 11-19-2012, 07:58 PM   #362
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Well 1 of mine just looses signal every 45 mins, the 2nd and 3rd one completely reboot. So WTF is directv doing?

PS My HR21/200 doesnt do this at all?
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Old 11-19-2012, 08:03 PM   #363
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Just for giggles, I unplugged my living room receiver from the wall around 2:30 this afternoon and left it unplugged for about 20 minutes. (I intended to leave it unplugged for 5 minutes, but I got busy with other things . . .) So far . . . no reboots. (This had previously solved a problem we had a few months ago where all three of our receivers were repeatedly freezing up, and we had to unplug them to reboot. It was recommended we unplug for an extended period of time, which remedied the problem for all three receivers.) I will update as the evening continues, as we are approaching what has historically been prime reboot time. If this works, I will also check if the OTHER two receivers (which I did not unplug this time) are still rebooting.
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Old 11-19-2012, 08:03 PM   #364
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Quote:
Originally Posted by satpro View Post
whammo 8:35 time for another primetime reboot!
Neither of my two TIVOs (Hughes SD-DVR40s) rebooted at 5:35p (PST, I'm assuming you're in the EST time zone). I have noticed this with other posters, not everyone reboots at exactly the same time.

It's my suspicion that DTV made a change in the guide data stream that is not being correctly handled by the older TIVOs. It could be the speed of the data stream, it could be the format of the data, or maybe they are sending invalid data whose errors are being "gracefully" handled by newer TIVOs but not by the older software. When we watch TV the TIVO is running many process threads, and when one of these threads hit the invalid data and the result is a fatal error, which causes the reboot. That's probably why we don't always reboot at the same time. It would depend on what's going on in the background threads of the TIVO O/S when it actually hits the code or data that causes the fatal error.

Before all this rebooting started I noticed some mistakes occurring in the program guide. I remember on a Monday I saw the DVR was recording something at 7pm. I don't remember it scheduled to record anything at that time, so I checked and the guide said a program on the local CBS station was scheduled at 7pm AND 10pm. So it recorded the 7pm showing, which was incorrect. I had to stop the recording and force it to record at 10pm. This happend a couple more times. I didn't think much of it at the time, although I thought it was unusual for the guide to be wrong in prime time and on a network station. I think this was around the middle to end of October. Don't know if this is related to our current problem.

Chuck
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Old 11-19-2012, 08:04 PM   #365
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Two reboots: 8:11PM and again at 9:02PM. Both times watching Modern Marvels on H2, whatever channel that is.

Less than an hour this time. Sure feels like progress is being made. Just not the right kind.
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Old 11-19-2012, 08:06 PM   #366
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Four restarts in the last hour and ten minutes. The device is useless to me now.
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Old 11-19-2012, 08:19 PM   #367
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I have had 16 resets in on 11/19. Only 4 on the 18th, 5 on the 17th, 5 on the 16th, at least 4 on the 15th.

Nov 19 2:59 AM, 3:48 AM, 7:56 AM, 8:48 AM, 9:41 AM, 2:27 PM, 5:59 PM, 6:49 PM, 7:57 PM, 8:58 PM, 9:28 PM, 9:58 PM, 10:28 PM, 10:57 PM, 11:27 PM, 11:57 PM

Nov 20 12:27 AM, 12:57 AM

Times are MST.

The last eight reboots have been withing 3 seconds of exactly 30 min.

Last edited by ADent : 11-20-2012 at 02:15 AM.
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Old 11-19-2012, 08:24 PM   #368
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Quote:
Originally Posted by nuthkavi View Post
I just had a new failure symptom. The DVR rebooted shortly after 5pm. When it came back up, I navigated the guide a bit and set up a recording. Shortly after, while I was watching live TV, the DVR became unresponsive: Live TV was playing just fine, but the DVR stopped responding to button presses from the remote or on the DVR itself (although the button presses resulted in the usual light blinking on the DVR). I pulled the power cord and let it sit for about 5 minutes before plugging it back in. It came up normally and told me it "was not able to find information for all channels" (as it usually seems to do after these reboots), I told it to show me live tv, it did, and became immediately unresponsive again. This time I told it to "try again" instead of going to live tv, and it seems ok now.
And several minutes after that reboot, while I was watching a recording, it rebooted again (around 6pm).
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Old 11-19-2012, 08:28 PM   #369
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Quote:
Originally Posted by khooke View Post
Glad I found this thread because we were convinced our aging Series1 SAT T60 was finally about to die! .........
I noticed on Twitter that @DirecTVService posted yesterday that the issue has been fixed, but it hasn't for us (and obviously other people here too) because we already had 1 reboot this morning, as well as 1 last night. I replied to @DirecTVService and they said to give them a call on 1-800-531-5000 - I'll be calling them this evening.
We too have a Sat T-60 with WeakKnees dual hard drive kit....still works like a charm...except for this reboot issue caused by DirecTV... I also have another one that I got used some years ago, and when this mess gets cleared up, I'm thinking of having it authorised, so we can have one in another room, or record 2 different programs at the same time. Don't need HD, and don't want all the monthly expense.....first to buy a Tivo, then to have huge hard drives installed, then pay 10 a month for HD, 7 a month for Tivo, and some other fees every month ABOVE the program package costs.....the bucks really add up fast if you go that route. Both my old Sat T-60s are Lifetime Tivo...no lease fees, no HD fees, just the cost of programs. I don't understand how you can PURCAHSE a new receiver, and still have to pay rent/lease on it in addition to all the other fees they now want....
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Old 11-19-2012, 08:30 PM   #370
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I'm getting reboots even when just watching a program that made it through to Tivo memory complete....Thinking about pulling the antenna to see if that stops the re-boot while watching already recorded shows....Anyone tried that yet?
Jen
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Old 11-19-2012, 08:32 PM   #371
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Quote:
Originally Posted by bingoldsby View Post
Please explain the EXACT thing you did as described above. You say "unplugged DURING one of the reboots [resets]. What does that mean in the timing and sequence of what you did in relation to the receiver blinking out and starting a reset.

Personally, I can't figure how it could accomplish anything if you didn't pull the plug until after the event which caused the reset in the first place. But I don't have anything to loose by fiddling with mine.

Thanks,

Brian
After having the Tivo gag while Acquiring data from the Sat and hanging there, I pulled the plug and gave it 60 seconds before plugging it back in.
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Old 11-19-2012, 08:36 PM   #372
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e mail response

There's hope I suppose

Quote:
Subject
---------------------------------------------------------------
RE: Series two units rebooting


Discussion Thread
---------------------------------------------------------------
Response Via Email(DIRECTV) - 11/19/2012 06:26 PM
Dear Mr. Mann,

Thank you for your recent correspondence. We appreciate the opportunity to address your concerns.

DIRECTV and TiVo are aware some TiVo receivers are intermittently resetting themselves. We are diligently working together to ensure a resolution is reached as soon as possible.

Thank you for your patience while we research and resolve this issue.

Sincerely,

DIRECTV Customer Advocate Team

Customer By Email(Entered by DIRECTV) - 11/19/2012 06:26 PM

239 responses since 11/9

In an effort to inform, not so much pile on, I wanted to add my comments to
an ongoing problem DirectTV is aware of despite many, many uninformed (or
lazy) customer service reps.
I am hopeful that DirecTV's mantra about customer service holds true and
you don't dismiss all of your customers that have older equipment (and thus
have been loyal to your brand for a long time).

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Old 11-19-2012, 08:42 PM   #373
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6:40 PM Pacific Time reboot! Good thing this isn't a drinking game where we take a shot each time our Tivos reset, or we would all be smashed continuously.
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Old 11-19-2012, 08:44 PM   #374
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Five reboots so far today--4 times while watching live TV, 1 time while watching a recorded show (or partially recorded show, I should say).

This is getting tiresome. Sigh.
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Old 11-19-2012, 08:48 PM   #375
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Quote:
Originally Posted by Lucymort View Post
6:40 PM Pacific Time reboot! Good thing this isn't a drinking game where we take a shot each time our Tivos reset, or we would all be smashed continuously.
Same here, Lucy. Watching Monday Night Football, had my second DVR on different channels, it didn't reboot, went in there to watch game until LR DVR rebooted. "TiVo Tag" I have it!
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Old 11-19-2012, 08:54 PM   #376
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Reboots have been much more frequent the last couple of days. I'm relatively patient, but I'm nearing the end of continuing good grace now. :-(
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Old 11-19-2012, 08:56 PM   #377
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Whatever their cure is, it's worse than the original disease so far, newscatcher.
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Old 11-19-2012, 08:58 PM   #378
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And, it just rebooted again. I did not even get twenty minutes past the last one.
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Old 11-19-2012, 08:58 PM   #379
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Reboot again 6:58pm PST, 18 minutes after one at 6:40pm...sigh.
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Old 11-19-2012, 08:58 PM   #380
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Wow. Two more reboots in the past 15 minutes. I think Directv needs some new engineers...pronto...
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Old 11-19-2012, 08:59 PM   #381
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9:58PM ET, rebooting again. Same show, same channel. Made it about 56 minutes this time. It must really dislike Modern Marvels; this is the worst rebooting yet.
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Old 11-19-2012, 08:59 PM   #382
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Just got a reboot at 9:58 Eastern during the MNF game. Currently in the "Welcome! Powering up ..." stage
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Old 11-19-2012, 09:00 PM   #383
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9:58 p.m. (EST) reboot - All three of our receivers both rebooted at the same time. One was tuned to Monday Night Football on ESPN. The other units were off when they rebooted (unsure what channel), and my son and husband turned them both on and found the "Powering Up" screen.

Last edited by ayouch : 11-19-2012 at 09:05 PM.
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Old 11-19-2012, 09:00 PM   #384
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Two more reboots In the last 15 minutes. I am now sentimental for the good old days of 1-2 reboots per day.
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Old 11-19-2012, 09:01 PM   #385
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8:58 pm - all 4 units restarting at the same time again.


At this point should we unplug the units to prevent some other kind of damage from this?
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Old 11-19-2012, 09:01 PM   #386
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Ditto -
:58 after the hour on an old R10 box. My wife is not very happy because we were 5 minutes behind on The Voice and her boy Dez Duron was singing some Michael Buble.

As a (relative) newbie to this forum, thanks to everyone for the work so far with DirecTV & the TiVo community for making it easy to find answers & solutions. I was around for the last DirecTV issue a few years back, and this place and couple other forums kept me from ripping my R10 apart and rebuilding it.
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Old 11-19-2012, 09:03 PM   #387
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Maybe we should call them every time we reboot....
Jam their phonelines up....
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Old 11-19-2012, 09:06 PM   #388
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Two reboots in 15 minutes for me too. Could it be they're actively working on it right now? Nah, probably not.
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Old 11-19-2012, 09:06 PM   #389
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near continuous reboots tonight here as well, very sad situation. they acknowledge the problem & most likely have it within their power to return the guide datastream to the per-destructive data; but noooooooooo
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Old 11-19-2012, 09:07 PM   #390
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10pm and it's that time again reboot!
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