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Old 11-18-2012, 08:23 PM   #271
csadoian
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Reboot

Reboot, two Tivos, at 5:21pm PST. Had a good run all afternoon, didn't mess up the afternoon football games or the Nascar race.
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Old 11-18-2012, 09:05 PM   #272
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Had another reboot about ten minutes ago. I think that's the first one since this morning, but I can't be sure. I was watching but not recording. This morning I was watching something while I was recording it.
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Old 11-18-2012, 09:14 PM   #273
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Once again, the bedroom unit at 7:53 pm. I just unselected the 2000 series channels that I didn't even know existed. They are Chinese/Asian channels. Probably trying to translate the character based language to English. We'll see if knocking those channels out of the list make any difference...
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Old 11-18-2012, 09:28 PM   #274
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Quote:
Originally Posted by gsjenkins View Post
Once again, the bedroom unit at 7:53 pm. I just unselected the 2000 series channels that I didn't even know existed. They are Chinese/Asian channels. Probably trying to translate the character based language to English. We'll see if knocking those channels out of the list make any difference...
I just looked in mine and I don't even have channels in the 2000 range. I did find some other random crapola in the 9000 range that I deselected from "channels you receive".
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Old 11-18-2012, 10:17 PM   #275
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uggg thought it was better...

my reset log
11/15/12 5:55p MT
11/16/12 4:12a / 4:22 finished
11/16/12 3:55 / killed power had to pull plug to reboot
11/16 8:25p /8:35 finished
11/17 around 4AM only know because channel was changed to DTV
11/18 6:45p / 6:55 A&E / ABC
11/18 7:55p /8:04 stuck at 85% 8:08 stuck at 10% force restart w/ reset button 8:15 stuck at 96% still waiting watching recorded TV back on ... lost 18 min of the Good Wife!
11/19 6:35am on local 9 and MSNBC finished 6:45
11/19 6:49am
11/19 2pm
11/19 4:20p
11/19 6:13p
11/19 7:58p

Last edited by lmv : 11-19-2012 at 09:59 PM.
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Old 11-18-2012, 10:23 PM   #276
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direct is all over this problem. Right, another REBOOT at 7:21 PST
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Old 11-18-2012, 10:26 PM   #277
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Well, removing the 2000 series channels from those I receive did nothing. Reboot at 9:21 pm central while watching CBS 19 local.
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Old 11-18-2012, 10:34 PM   #278
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I wouldn't be so pissed if the technical dept. wasn't trying to hide the problem. Instead man up and say we are working on it.
Chances are, this is upper management and lawyers pushing this agenda. We want to pay out as little as possible.
Somebody said it earlier a PR nightmare.
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Old 11-18-2012, 10:50 PM   #279
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Coupled with the new message that just showed up on my receiver today ("TiVo is Back!"), this certainly feels like a squeeze play.
That ("TiVo is Back!") was one of 3 messages sitting on my DTiVo a few days ago. I did not delete any of those messages.

Today, I see only one message... and it was not there the other day:


"Thu 10/18 Please activate your DVR service"

"Your service is not currently active. To activate, please call DIRECTV Customer Support at 1-800-DIRECTV.

(Message #81)"


Despite the apparent date, 10/18 (note October... not November)... this message did not show up until today.

Strange.
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Old 11-18-2012, 10:51 PM   #280
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7:50 pacific here, just right now.
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Old 11-18-2012, 10:53 PM   #281
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10:47 Sunday night, rebooted again. This time it's stuck on "Welcome powering up" again.

It wouldn't be SO bad if the stupid thing would just reboot cleanly and pick up recording shows. But it gets stuck and crippled more often than not.
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Old 11-18-2012, 10:55 PM   #282
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Between reboots been watching,

http://twitter.com/DIRECTVService

Looks like the complaints actually continue to increase, seeing more people making the issue known.

Has anyone ever heard of any nationwide telecomm industry related interruption go on for this many days?
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Old 11-18-2012, 10:58 PM   #283
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7:58PST right on time reboot
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Old 11-18-2012, 10:59 PM   #284
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Now when mine reboots it reboots again in about 2 minutes. Also seems to be happening more times a day.
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Old 11-18-2012, 11:00 PM   #285
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9:57 pm central time - 5th restart of the day (that I know of). It happened while watching ION West this time.
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Old 11-18-2012, 11:05 PM   #286
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Reboot at 10:42 EST. When will this be fixed? Thinking about cable companies at this point.
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Old 11-18-2012, 11:06 PM   #287
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And another 14 minutes ago. This is getting to be a joke. At LEAST five times today.
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Old 11-18-2012, 11:10 PM   #288
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Quote:
Originally Posted by satpro View Post
Has anyone ever heard of any nationwide telecomm industry related interruption go on for this many days?
Do you mean... besides the DirecTV vs. Viacom public pissing match a few months back where customers were used as pawns and lost programming?

That one was 10 days, IIRC.
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Old 11-18-2012, 11:14 PM   #289
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Sat t-60 reboots increasing

My sat t-60 just rebooted at about 7:52pm PST, which is the same time as a number of other reports here across time zones. Reboot frequency has increased dramatically over the weekend.

Tivo'd a show twice last night to make sure i got to see the end and got a reboot both times! The problem certainly is not fixed.

And another reboot at 8:43pm pst

Last edited by Cathy18 : 11-18-2012 at 11:45 PM. Reason: To add data oint
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Old 11-18-2012, 11:26 PM   #290
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Reboots on our Phillips and HR10-250 have gone from one or two a day on Nov. 8 to over a half dozen per receiver today, and that's just in the afternoon when we tried to watch football. Live or TiVo'd programs, it's gotten to the point where it's essentially unwatchable. The frustration level is off the charts in this household. I've been a customer since Primestar days, and have never seen a tech issue this bad -- or the customer service reps this clueless. Don't these guys realize they're pissing off their longest-time and most loyal customers?

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Old 11-18-2012, 11:54 PM   #291
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Yet another reboot, 11:53PM...

Getting damn near useless to try to watch anything on DIRECTV.
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Old 11-19-2012, 12:03 AM   #292
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Rebooted again right around 9:00 PST
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Old 11-19-2012, 12:09 AM   #293
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Count me as yet another person with a rebooting Tivo DVR R-10 doing the DirecTV shuffle. Just like everyone else, it started happening about 2 weeks ago, but it immediately reminded the problem 2 years ago. I should have called in when it started but didn't. What I did do last week was unplug the DVR during one of the reboots and let it sit for 60 seconds and then plugged it back in. We ended up going about a week w/o a reboot. That ended on Saturday, but still I thought it was a good sign.

What prompted me to call in to DTV was the fact that we didn't have Sunday Ticket today. Turned it over and just had the DirecTV splash screen. When I talked with the CSR, he walked me through a reboot and it hung at the acquiring sat info. I then explained to the CSR that this had been happening for a few weeks. He noted that this was "a known problem and the engineers were working on it". We were able to get the DVR to complete the reboot and the Sunday Ticket was back. He noted that we already had the Customer Protection Plan (or whatever its called), so he set me up with one of their reps. After talking with this new CSR for a couple of minutes, they offered to send us new equipment. I told them that I didn't want their DTV DVR's and only wanted a TiVo. He said no problem and they'd send me a new one. I was shocked at this, since I didn't think they had any of the old ones any more and we don't have HD service (and can't get it due to tree's blocking the satellite). If we get a DTV POC, they're getting it back.

Here's the kicker tonight. While watching the Amazing Race, the TiVo rebooted. We ran up stairs to watch on the DTV DVR we have in the bedroom. I checked on the Tivo during a commercial and noticed that it was stuck at the Acquiring Info stage. I unplugged it and then plugged it back in. It then rebooted during the boot up stage this time, then I got a Green Screen. I figured we were dead at that point and that's when I popped in here to see what was up. The Tivo just came back about 15 minutes ago after about an hour and half of Green Screen time. Much like some one else said earlier, I can't believe that all these hard resets are helping the DVR any. I'll keep you all posted.
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Old 11-19-2012, 12:10 AM   #294
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10:55 pm - the same receiver as an hour earlier. Restarted on the same channel ION West.

At the same time receiver 2 also restarted. One tuner was on the Classic R&B music channel and the second tuner was recording local CBS.

This was day 11 of restarts for me and the second weekend of it doing it during college/pro football games. I don't think I'm going to be able to hold the rest of the house off much longer. They were ready to call DISH after the first weekend of interrupted sports watching.

I won't go to cable because cable in my town is horrid. I don't care for DISH (my parents have it) but this is ridiculous. Our DTV bill is a little over $200 a month right now (because of football/NBA packages). I can't justify that amount for what we're receiving right now.
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Old 11-19-2012, 12:11 AM   #295
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HDVR2 rebooting 2-3 times a day

My HDVR2 has been rebooting 2-3 times a day for a couple of weeks. I've even seen a couple of cases where it would get to the "downloading satellite data" phase and reboot again, repeating this half a dozen times before finally getting back to normal. Not having found this thread, I thought it might be the power supply so I swapped one in from a different unit. No help. The hard drive is relatively new, so I'm guessing it isn't the problem. Glad I found this thread before I gave up and ordered one of the new HD Directivos. Now I'm thinking maybe it's time to consider ditching DirecTV and going with one of the offers AT&T or my cable provider has been bombarding me with. This crap has soured me considerably on DirecTV, and even if a new HD Tivo unit didn't have this problem, being Shanghaied into a two-year contract with DirecTV isn't an attractive thought right now.
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Old 11-19-2012, 12:24 AM   #296
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Ok, so my R10's drive isn't going bad after only 1 year. I guess that's the good news. Wth is going on?

My other series 2 is also rebooting. I don't watch it much, so I'm not as aware of how many times it reboots per day. The R10 has done it 3x today. The last time was about a half hour ago, and it finished the reboot in only a couple of minutes- faster than usual.

I'm also considering going back to cable (arrgh) after 10 yrs w/ Dtv. Too expensive now. I'll just get a used series 2 tivo and use it instead of cablevison's crappy dvr.
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Old 11-19-2012, 12:38 AM   #297
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Arghhh...

Decide to call customer service to register my complaint (not expecting them to fix anything) in case they would offer some compensation. First CSR wouldn't admit to knowing anything and kept trying to diagnose my issue. I then asked to speak to a manager who at first didn't know anything and then reluctantly admitted they were aware of the problem (but only for a few days). Their best offer was to sell me new equipment (and lose my TIVO lifetime subscription). They wouldn't sell me their latest equipment (Genie, which is reserved for new customers) or even guarantee me what equipment I would receive (most likely a refurb). 12 years as a DTV customer doesn't mean a thing. I was told I can't get the new customer offers because I already received discounted equipment (12 years ago). DTV apparently prefers their customers change providers every two years. Looks like I will oblige them.
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Old 11-19-2012, 02:18 AM   #298
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I think it may be time to give up. Could not get through one show tonight without a reboot, and had to record certain shows up to three times to get a complete episode. I don't think Directv cares about customer retention at all, from the way they have handled this debacle, from my own experience with their customer service and from reading about other people's experiences on this forum. If they think this is how to deal with a nationwide service outage caused by them, it boggles the mind.
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Old 11-19-2012, 02:48 AM   #299
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Having exactly the same issues with my DirecTV DVR Tivo R10. Has reset going on a dozen times today at least. Someone with contacts should be posting this info to all the tech web sites like Ars Technica, techspot & engadget etc. Maybe then at least with some publicity Directv will have to publicly acknowledge the issue and provide some idea if it is ever going to be fixed.

Last edited by p175 : 11-19-2012 at 03:15 AM.
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Old 11-19-2012, 02:51 AM   #300
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This is getting frustrating.....
Sony SAT-T160 with Lifetime, standard def....been doing the random re-boot for a week or so now,
....interupting one-time broadcasts & movies and shows
...I hope this gets resoloved soon....

Latest failure was at almost 11PM Pacific Time zone USA, 5th or 6th time since last midnight. I'm lucky if it gets through a 1 hour show, blessed if it makes it for a 2 hour show....which it has done only once in 4 days.
Jen...
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