Originally Posted by msa6
I chatted with support this morning, and the rep said that because I have yet to actually sign up for service (I was waiting to see if the freezing issue persisted), the unit will tend to freeze up as it seeks information that it can't access without a subscription.
Does this make sense? Is it possible that the freezes will go away if I subscribe to service?
Yes, it makes sense, sort of. The Premiere HDUI requires an active internet connection as it has to access TiVo's servers for data.
What doesn't make sense to me is the "information that it can't access without a subscription".
It sounds like you didn't buy your Premiere from TiVo. If that is the case, TiVo has no obligation to help you until you subscribe to the TiVo service.
If you have a defective unit, your beef would be with whoever you bought it from.
Of course, if you subscribe to the service, TiVo will be more than happy to work with you.
What you could do is switch to using the SDUI (if you can get that far) and see if the freezing stops.
That might tell you whether or not your unit is defective.