Omaha, Cox--Premier recording partial shows. Help!
I'm visiting relatives in Omaha and bought a Premier as a gift for an in-law.
Cox has not deployed SDV here, so I thought the installation would be pretty trivial. It was. We picked up an M-style cablecard from a Cox Solution store, paired it @ home (over the phone) and proceeded to record shows. Out of the ~20 shows recorded so far, 3 are partial (e.g., 27 out of 30 minutes). I'm a longtime Tivo owner (3 HD units) and I've never experienced this problem before (partial recordings).
I've googled the problem and don't see a general solution for other Tivo customers experiencing partial recordings with Premier models.
I contacted Tivo customer support and that was quite the dispiriting experience (a long script-reading session which concluded with "not our problem, contact Cox"). I called Cox and they suggested that I use a Cox DVR instead. Sweet. I nixed that idea and they will be sending out a truck in a few days. If the Cox repair rep is anything like the Tivo rep, I'll be told, "Not our problem."
I'm just a tad bummed out.
I am seeing nonzero RS Corrected and Uncorrected errors on the DVR diagnostics screen (not large values), even after I've tightened every cable connection in the house. The cable signals are quite strong, given the fact that Cox installed an amplifier (months ago) so that various other equipment would work properly (TV, Phone, Inet).
Anybody solved this problem (partial recordings) in Omaha?
Thanks in advance.