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Old 05-30-2012, 08:01 AM   #1
bbrown9
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Do you want Amazon Prime Instant Video? Contact Amazon

I wrote to amazon about providing streaming to a tivo and they said they hadn't gotten ANY requests for that before!

So go to this link, choose feedback as the topic and start writing!

https://www.amazon.com/gp/help/conta...e_id=200843320

This is what I said:
I saw on your home page today that you are now supporting Prime Instant videos on xbox360. This is disappointing because I am not a gamer and don't have an xbox 360. I do have a TiVo XL4 and would very much like to view prime instant videos on that device. However, your app for TiVo does not allow for streaming.

When will you support prime instant video streaming on a TiVo?

This is their reply:
I understand you’d like to us to stream instant videos on your Tivo.

I'm sorry, currently you can only download videos on Tivo. I understand this feature would’ve made more efficient and convenient to use Amazon Instant videos.

This is for the first time we’ve ever received a request for a feature like this and we're glad you took time to write to us. I’ve forwarded your suggestion to our Development team, they’ll coordinate with our technology teams and work hard to implement this feature as we plan our future improvements.

Customer feedback like yours helps in our endeavor to improve the service we provide, and we’re very happy you took time to write to us.

Thanks for your interest in Amazon Instant videos.
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Old 05-30-2012, 08:03 AM   #2
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Some how i think you were lied too... just saying
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Old 05-30-2012, 08:18 AM   #3
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That may be. I didn't really beleive that mine was the first request - but I do believe it's possible they have gotten so few that it didn't show up on their radar screen. Everyone has been too busy complaining to TiVo.

If a lot of people contact them, someone will have to at least take notice.

If you don't contact them, they won't know how many people are upset.
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Old 05-30-2012, 08:23 AM   #4
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Many people on this forum have contacted them before and I believe Tivo has even acknowledged that Amazon is aware but they are waiting on them
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Old 05-30-2012, 09:16 AM   #5
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Quote:
Originally Posted by bbrown9 View Post
...go to this link, choose feedback as the topic and start writing!

https://www.amazon.com/gp/help/conta...e_id=200843320
Message sent.

I just signed up for Prime free trial. It works great, built into my Sony 55HX800 Tv in the living room. Would be nice to have on Elite so I could see it on the bedroom Tv.
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Old 05-30-2012, 10:14 AM   #6
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I love Prime, and have had it for years but I seem to use it 99.9% for just the free shipping. I never seem to find videos that I want...maybe I haven't looked hard enough. Would love to have it on Tivo, though.
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Old 05-30-2012, 10:15 AM   #7
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I sent a message to Amazon.
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Old 05-30-2012, 10:36 AM   #8
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Can't hurt. I sent a message too.
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Old 05-30-2012, 10:47 AM   #9
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Sent a message also basically begging for Prime :-)
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Old 05-30-2012, 11:04 AM   #10
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Quote:
Originally Posted by waterchange View Post
I sent a message to Amazon.
Here's the reply I just received:

Hello,

Thanks for suggesting that we add TiVo to stream Prime Instant Videos. Customer feedback like yours is very important in helping us continue to improve the experience of using our digital video service.

We value our customers and hope to make TiVo available for Prime Instant videos. I appreciate your thoughts, and I've forwarded your suggestion to the Instant Video team.

Thanks for using Amazon Instant Video. We look forward to seeing you again soon.
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Old 05-30-2012, 11:26 AM   #11
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Odds that each of your requests will be replied with

"This is for the first time we’ve ever received a request for a feature like this and we're glad you took time to write to us. I’ve forwarded your suggestion to our Development team, they’ll coordinate with our technology teams and work hard to implement this feature as we plan our future improvements." ?

Maybe I'll be surprised.

ETA: I guess not very good odds, as someone already got a divergent response. They undoubtedly have a feature-tracking db, and the OP's CSR created a new entry in it rather than using the existing entry.
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Old 05-30-2012, 11:36 AM   #12
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My response:

"Hello,

Thank you for writing to Amazon.com. I understand your disappointment.

Unfortunately, though other streaming services like Netflix work on the Tivo, the Amazon Instant Videos cannot be accessed on it currently.

Due to the licensing and other restrictions, some of the devices are not yet available for Prime streaming.

We are regularly working towards improving your instant video service and customer feedback like yours is very important in helping us continue to improve the experience of using our digital video service.

I appreciate your thoughts, and I've forwarded your suggestion to the Instant Video team. They'll definitely consider this as we plan future development.

Thanks for using Amazon Instant Video. We look forward to seeing you again soon."
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Old 05-30-2012, 12:56 PM   #13
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inquiry sent.

Here's my reply:
Quote:
I understand that you'd like to watch Prime Instant Videos on TiVo.

At this time, Prime Instant Videos are not available on TiVo. I'm sorry for any disappointment this may cause.

Since Prime instant videos are only available for streaming, these videos cannot be downloaded and accessed on TiVo. With an Amazon Prime membership, you can stream Prime instant videos on your Mac, PC, Kindle Fire and hundreds of models of Internet-connected TVs, Blu-ray players and set-top-boxes.

Thanks for suggesting that we add TiVo as a supported device for Prime Instant Videos. Customer feedback like yours is very important in helping us continue to improve the experience of using our digital video service.

I appreciate your thoughts, and I've forwarded a suggestion regarding this on your behalf to our Amazon Instant Video team.

Thanks for your understanding and patience in this regard.

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Old 05-30-2012, 01:17 PM   #14
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Well here is the response I got:
Hello,

Thanks for contacting Amazon.com,

At this time, Prime instant videos are only available for streaming and cannot be downloaded to a Kindle Fire, TiVo box, or the Unbox Player. Since Tivo is a downloadable device, you are unable to stream the prime instant videos on it.

A list of devices compatible with Amazon Instant Video can be found here:

http://www.amazon.com/gp/video/ontv/devices

However, you can watch Prime instant videos from a Mac or PC, you must be logged into the Amazon.com account associated with your Prime membership. On the detail page of a Prime instant video, click "Watch now" to begin viewing.

Also, I’ve taken your concern about making the Prime Instant Video content compatible with “Tivo” as a feedback and forwarded your comments on to our Amazon Instant Video team to consider as soon as possible.

Thank you for letting us know what you want from your digital video service. It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide.

The Amazon Instant Video Team will carefully review your suggestion.

If you still have any issues, please contact us and we'll be happy to help you. Amazon Instant Video specialists can be reached 24 hours a day, seven days a week at 877-442-1958 or email 24 hours a day, seven days a week using the following link:

http://www.amazon.com/gp/help/contac...al-video.html?

Thanks for your patience and helping us to increase the compatible devices available for Amazon Instant Video content. We look forward to seeing you again soon.

Did I solve your problem?

If yes, please click here:
XXXX

If no, please click here:
XXXX

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best Regards,

Ramakrishna J

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Old 05-30-2012, 11:31 PM   #15
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I'm sorry that you haven't been able to enjoy the benefits of Prime Instant Video on your TiVo.

I really wish that we had Prime Instant Video streaming for TiVo as well!

Unfortunately, Prime instant videos are only available for streaming and cannot be downloaded to the Kindle Fire, TiVo box, or the Unbox Player. With an Amazon Prime membership, you can stream Prime instant videos on your Mac, PC, Kindle Fire and hundreds of models of Internet-connected TVs, Blu-ray players and set-top-boxes.

Thanks for suggesting that we add an Amazon Instant Video streaming app to the Tivo to access Prime benefits. Customer feedback like yours is very important in helping us continue to improve the experience of using our digital video service.

I appreciate your thoughts, and I've forwarded your suggestion to the Instant Video team.

Thanks for using Amazon Instant Video. We look forward to seeing you again soon.
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Old 05-31-2012, 03:27 AM   #16
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Quote:
Originally Posted by waterchange View Post
I sent a message to Amazon.
Me too.
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Old 05-31-2012, 07:07 AM   #17
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Here's what I sent them:

Quote:
I would like to subscribe to Amazon Prime Instant Video, but the only streaming device I have is a TiVo.

Don't suggest I can use my computer - it is bare bones, not able to stream video very well. [ I exaggerated here ]

And I don't want to have to buy another device when my TiVo is perfectly capable of handling the task.

Please make Amazon Prime Instant Video available to TiVo!!!
I expect I'll get a similar response as everyone else.

Edit: I wonder what the people at Amazon are thinking. All of a sudden they are getting all these e-mails from people wanting APIV on their Tivo.
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Last edited by steve614 : 05-31-2012 at 07:12 AM.
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Old 05-31-2012, 08:17 AM   #18
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I sent an email as well. Perhaps the numbers will add up eventually. Can't hurt to ask.
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Old 05-31-2012, 09:51 AM   #19
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Well, did not take long for a response. +1 for the credit but -1 for an incorrect answer....



Code:
I'm sorry that Tivos currently aren't compatible with Prime Instant Video streaming.

As an apology, I've added a $3.00 credit to your account. This will automatically apply to any digital order, or any item shipped and sold by Amazon.

The reason that it currently isn't compatible is because the Tivo only plays downloaded videos, it can't stream anything. Prime videos are for streaming only because the video license holders would be charging much more for allowing Amazon to make the videos available if Prime included rights to download the content.

Even so, things might change in the future. Thanks for suggesting that we make Prime Instant Video compatible with the Tivo. Customer feedback like yours is very important in helping Amazon continue to improve the experience of using its digital video service.

Thanks for using Amazon Instant Video. I hope you have a great day.

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Old 05-31-2012, 10:19 AM   #20
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Message sent. Good thread. Thanks for the link.
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Old 05-31-2012, 01:05 PM   #21
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Well, I E-mailed my streaming request and here is Amazon's reply:

I'm sorry that Tivos currently aren't compatible with Prime Instant Video streaming.

The reason that it currently isn't compatible is because the Tivo only plays downloaded videos, it can't stream anything. Prime videos are for streaming only because the video license holders would be charging much more for allowing Amazon to make the videos available if Prime included rights to download the content.

Even so, things might change in the future. Thanks for suggesting that we make Prime Instant Video compatible with the Tivo. Customer feedback like yours is very important in helping Amazon continue to improve the experience of using its digital video service.

Thanks for using Amazon Instant Video. I hope you have a great day.


It can't stream anything? Hmmm...
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Old 05-31-2012, 01:37 PM   #22
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Quote:
Originally Posted by grunnels View Post


'The reason that it currently isn't compatible is because the Tivo only plays downloaded videos, it can't stream anything.'

It can't stream anything? Hmmm...
Except Hulu and Netflix...
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Old 05-31-2012, 02:20 PM   #23
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Here's the response I got:


Hello,

Thanks for writing with your suggestion about adding feature of streaming Prime Instant Videos on TiVo device.

I understand your concern about this issue and I'm also sending your message to the appropriate people in our company for their consideration. Customer feedback like yours helps us continue to improve our store and provide better service to our customers.

Thank you for writing about improvements to the Instant video features. It’s very rare that we receive a feedback like yours, even though we have a dedicated team working relentlessly to implement the feedback back we receive.

We're regularly working on improvements to your Instant Video viewing experience. When we're ready with any changes or updates, we'll announce them.

We value your business and look forward to serve you better in future.

Thank you for your inquiry. Did I solve your problem?

If yes, please click here:
http://www.amazon.com/gp/help/survey...SHRXQRVME&k=hy

If no, please click here:
http://www.amazon.com/gp/help/survey...SHRXQRVME&k=hn
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Old 05-31-2012, 05:06 PM   #24
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That call and request was up to TiVo to make after all they support amazon for download movies it's not us it TiVo that should have been on top of it I mean we pay for the equipment we pay high subscription fees we have a half finished new series 4 come on TiVo time to step up to the plate.
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Old 05-31-2012, 05:19 PM   #25
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Just tried to send feed back and this is the error I got:


We're sorry. There was an error trying to send your e-mail. Please try again in a few minutes or contact us by phone.


I've tried multiple times amazon now too really?
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Old 05-31-2012, 05:37 PM   #26
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Request for Amazon Prime streaming sent, thanks for the link.
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Old 05-31-2012, 07:23 PM   #27
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Quote:
Originally Posted by avg99 View Post
That call and request was up to TiVo to make after all they support amazon for download movies it's not us it TiVo that should have been on top of it I mean we pay for the equipment we pay high subscription fees we have a half finished new series 4 come on TiVo time to step up to the plate.
At least you remembered the period at the end.
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Old 05-31-2012, 08:21 PM   #28
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Originally Posted by cherry ghost View Post
At least you remembered the period at the end.


I was just getting ready to post "Punctuation is your friend".
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Old 05-31-2012, 10:37 PM   #29
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Email Sent:
Comments: Prime Instant Videos for TiVo Premieres!!!!

I see Amazon has now added XBox360 to the supported device line-up for Prime Instant Videos. When will Amazon finally get Prime Instant Videos streaming to the TiVo Premiere?

Thanks

Response Received:
Hello,

Thanks for suggesting that we add prime instant video streaming on TiVo.

Customer feedback like yours is always important to us. I'll be sure to pass your message along to the appropriate people as we continue to determine ways to improve the Instant Video experience for our customers.

Thanks for using Amazon Instant Video. We look forward to seeing you again soon.

Thank you for your inquiry. Did I solve your problem?
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Old 06-01-2012, 12:11 AM   #30
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Here's my inquiry FWIW:
Quote:
As an Amazon Prime member I would really like capability of streaming Instant Videos to my TiVo Premiere units. Other friends with TiVos have already requested this from Amazon and received response from Amazon that reason it is not supported for TiVo is that TiVos only download, can't stream. But that is not true as there are already streaming solutions in place today from Netflix and Hulu Plus, so there really is no good reason why it couldn't stream instant video from Amazon as well.

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