TiVo shows Charter added new HD channels on the guide - only problem: no new channel.
So over the past few weeks, Charter Cable in Long Beach, CA (and I'm sure the whole greater LA region) has added several new HD channels. And of course, our Tivo premiere has notified us of the update and added the channels to the guide. And we're pretty happy about it, because Charter has long starved us of a good HD selection - and we had Fios where we used to live.
However, about 1/3 of the channels that were added to the program guide, when you select them, give you a black screen and/or an error message that the channel isn't available. I checked with Charter's website, and found that their pamphlet of the latest channels don't include the 9 "blank" HD channels still showing on my guide. So I explained the situation to the tech support chat on their website, who responded that their service does not feature these channels in HD. After pressing further, I found that she was simply looking the same online pamphlet that I just saw and relayed me the information. I asked her if these new channels were in the pipeline, and if that's why they were added to the guide. She said she didn't know, but would escalate the question.
So my question for the insightful users here is... Surely there must be a reason why these were added to the guide? TiVo doesn't just make these things up (the Charter tech, for a second, tried to claim it was an error on TiVo's end)... Is it likely that these channels were added to the guide, per Charter, inadvertently before they were made available in the line-up? Whatever take on this that can offered by others here, I'd really appreciate it!
And just in case that any other Charter / Tivo subscribers in my area happen to check here for this problem, here are the channels in question:
656 - Cooking Channel
657 - DIY
658 - says "Dest HD" but shows an icon for "Planet Green HD"
659 - We HD
660 - Biography HD
661 - H2 HD
662 - Investigation Discovery HD
726 - Hub HD
741 - Own HD
These were all added within the last 3 weeks, most recently two days ago.