Software 20.2.a is needed for Comcast VOD not 20.2.0a

[Richard A]

Just spoke with tech support at Tivo, seems the software 20.2.0a is a locked down version and will not allow Comcast's XFINITY app icons to show on Premiere boxes.

I was told an updated software version 20.2.a is needed which some people might already have, others in the SF Bay Area should be receiving this version sometime tonight or tomorrow. This software update will allow the XFINITY app icons to be "unlocked" and show up on the Premiere boxes. At that point it is up to Comcast to enable our boxes to send the signal for ON Demand.

Looking at the Announcement section on top of the both Tivo Coffee House - Tivo Discussion and TiVo Premiere DVRs, the "XFINITY Video On Demand for Tivo Premiere has launched in the San FRancisco Bay Area" thread states under the troubleshooting steps "software 20.2a or higher"

http://support.tivo.com/app/answers/detail/a_id/2261

[kerz]

It's now live for me. I'm on 20.2.0a-01-2-758.

Full details so far:
http://www.tivocommunity.com/tivo-vb...77#post9042077

[TiVoStephen]

Originally Posted by Richard A

Just spoke with tech support at Tivo, seems the software 20.2.0a is a locked down version and will not allow Comcast's XFINITY app icons to show on Premiere boxes.

I was told an updated software version 20.2.a is needed which some people might already have, others in the SF Bay Area should be receiving this version sometime tonight or tomorrow. This software update will allow the XFINITY app icons to be "unlocked" and show up on the Premiere boxes. At that point it is up to Comcast to enable our boxes to send the signal for ON Demand.

Looking at the Announcement section on top of the both Tivo Coffee House - Tivo Discussion and TiVo Premiere DVRs, the "XFINITY Video On Demand for Tivo Premiere has launched in the San FRancisco Bay Area" thread states under the troubleshooting steps "software 20.2a or higher"

http://support.tivo.com/app/answers/detail/a_id/2261

Sorry for the confusion.

Our support article is incorrect and we'll be editing it as soon as we can.

The version you want for XFINITY VOD is 20.2.0a.

There's no such version as 20.2.a.

If you're running a version of 20.2 (without the .0a) then you'll need to be updated to 20.2.0a before you'll see the new VOD menu item. This will happen automatically if you're in the eligible area.

How do you know if you're eligible?

Please visit this page and enter your zip:

http://www3.tivo.com/products/source...xfinity_vanity

Please note that Series3 and earlier units are not eligible to use XFINITY VOD. Sorry.

[zabolots]

Originally Posted by TiVoStephen

Please note that Series3 and earlier units are not eligible to use XFINITY VOD. Sorry.

Is the TiVo HD considered a "Series3" unit?

[rhettf]

Originally Posted by zabolots

Is the TiVo HD considered a "Series3" unit?

Yes

A Premier is a Series4

[Bighouse]

I have a brand new Elite, software version 20.2.0a-01-2-C794, and according to my zip code I should be receiving xfinity vod within the next two weeks!

[jrtroo]

Wait, what? Are you within the "footprint" SF area? Or could this be the start of a larger roll out?

[Bighouse]

I am about 70 miles north of San Francisco.

[rhettf]

Originally Posted by jrtroo

Wait, what? Are you within the "footprint" SF area? Or could this be the start of a larger roll out?

The roll out is huge, its from Monterey to the end of Marin - much more than than just SF.

Monterey is a good 6 hour drive from my local.

[spikedavis]

I'm in Castro Valley and I've yet to see this pop up. >_<