Originally Posted by Richard A
Just spoke with tech support at Tivo, seems the software 20.2.0a is a locked down version and will not allow Comcast's XFINITY app icons to show on Premiere boxes.
I was told an updated software version 20.2.a is needed which some people might already have, others in the SF Bay Area should be receiving this version sometime tonight or tomorrow. This software update will allow the XFINITY app icons to be "unlocked" and show up on the Premiere boxes. At that point it is up to Comcast to enable our boxes to send the signal for ON Demand.
Looking at the Announcement section on top of the both Tivo Coffee House - Tivo Discussion and TiVo Premiere DVRs, the "XFINITY Video On Demand for Tivo Premiere has launched in the San FRancisco Bay Area" thread states under the troubleshooting steps "software 20.2a or higher"
Sorry for the confusion.
Our support article is incorrect and we'll be editing it as soon as we can.
The version you want for XFINITY VOD is 20.2.0a.
There's no such version as 20.2.a.
If you're running a version of 20.2 (without the .0a) then you'll need to be updated to 20.2.0a before you'll see the new VOD menu item. This will happen automatically if you're in the eligible area.
How do you know if you're eligible?
Please visit this page and enter your zip:
Please note that Series3 and earlier units are not eligible to use XFINITY VOD. Sorry.