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Old 04-01-2012, 07:43 PM   #1
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Join Date: Mar 2012
Posts: 6
Network Issues on new Premier

I hope someone can offer some suggestions on getting my TiVo up and running.

My Bedroom Setup:
New 75hr TiVo Premier
TiVo Wireless N adaptor (green signal light, 2/3 bars)
Asus RT-N16 running Tomato

Additional Info:
Roku box next to the bedroom TiVo
TiVo HD, wired Network connection in the living room

My new premier is not connecting to the TiVo service reliably. TiVo Central shows error N33 (Problem with the service.) I am unable to access video on demand of any kind. Network status reports that the previous automatic connection attempts have failed because they have been "interrupted."

However, when I test the network connection, everything passes. (Port Configuration Test: Succeeded. DNS Resolution Test: Succeeded. Test of internet connection: Your internet connection is working properly.)

The Roku right next to the TiVo can connect to the my network without a problem, and it streams video perfectly. The TiVo HD downstairs can connect to the TiVo service without an issue, so I don't think the TiVo service is down.

I can force an update through the menu system, and that seems to go through without issue.

Another oddity: the TiVo app on my iPad can see both TiVos on my network, but if I try to connect to my new premier, it tells me "the box is not responding."

Anyone have any thoughts on how to troubleshoot this?

Thanks for reading,


Last edited by Xebec01; 04-01-2012 at 07:51 PM.
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Old 04-01-2012, 09:15 PM   #2
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Join Date: Apr 2000
Location: SF Bay Area
Posts: 6,613
There has been outages causing N33 and its only on the Premiere. Its a part of the Tivo Service that only Premieres call on.

Original S1 (Recycle Heaven)
Series 2 (PLS, sold)
TiVo HD (XL, PLS, "652")
Juliet Basic (4XL, PLS)


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Old 04-06-2012, 07:51 AM   #3
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Join Date: Apr 2012
Posts: 2
I've been having the same issue with my Premiere and my Series 3 for the last week. The Series 3 just successfully connected and is downloading info now. The Premiere hasn't been connecting to my knowledge.

But i've been getting the N33 message as well. Its seems on and off. I can connect to Hulu/Netflix/etc with no problem. Perhaps an issue on the Tivo servers.

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