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Old 04-13-2013, 11:48 PM   #151
BrianHutchison
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My Tivo Premiere has been running fine for almost 3 years and just about 2-3 weeks ago it started spontaneously rebooting. Not happy at all. Has done it 4 times now.
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Old 04-14-2013, 12:47 AM   #152
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My Tivo Premiere has been running fine for almost 3 years and just about 2-3 weeks ago it started spontaneously rebooting. Not happy at all. Has done it 4 times now.
Have you looked at the log files for any additional info? You can also run Kickstart tests, I believe, on the disk drive.
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Old 04-18-2013, 09:38 PM   #153
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So far Box #5 is ok except that the %@!* audio drops out every now and then just like boxes 1-4. Today it recorded a 1 hour show--the first half had completely no audio and the 2nd half was fine. WTH? So my question:

Is this my TiVo fate? Do I live with this audio thing or should I pursue getting Box #6?
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Old 04-19-2013, 10:13 AM   #154
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So far Box #5 is ok except that the %@!* audio drops out every now and then just like boxes 1-4. Today it recorded a 1 hour show--the first half had completely no audio and the 2nd half was fine. WTH? So my question:

Is this my TiVo fate? Do I live with this audio thing or should I pursue getting Box #6?
Are you using HDMI? I've had problems in the past with HDMI handshaking. Or it could be your cable provider! I get audio dropouts also on Comcast. But these are short-lived--a couple of seconds, usually.
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Old 04-19-2013, 10:43 AM   #155
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So far Box #5 is ok except that the %@!* audio drops out every now and then just like boxes 1-4. Today it recorded a 1 hour show--the first half had completely no audio and the 2nd half was fine. WTH? So my question:

Is this my TiVo fate? Do I live with this audio thing or should I pursue getting Box #6?
What pspens says; if you are using hdmi try using the optical output.
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Old 04-28-2013, 07:04 PM   #156
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What pspens says; if you are using hdmi try using the optical output.
Thanks for the advice but dammit, when I had the plain old Premier XL, I had no such problems. Today I had to turn everything on and off 4x to get the sound to come on. Unpausing, fast forwarding, coming in/out of the TiVo menu or simply switching channels is always a gamble when it comes to audio. Sometimes I'm doing neither of the above and the sound just drops out and I have to shut everything off and start again. As I mentioned earlier, sometimes programs are recorded without sound.

This is beyond ridiculous of epic proportion. The irony of it is that they won't send me a new box, the ones that show XL4 on the front. They keep sending me refurbished Elites. I'm debating on whether or not I should start pursuing Box #6...
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Old 05-04-2013, 05:43 PM   #157
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Thanks for the advice but dammit, when I had the plain old Premier XL, I had no such problems. Today I had to turn everything on and off 4x to get the sound to come on. Unpausing, fast forwarding, coming in/out of the TiVo menu or simply switching channels is always a gamble when it comes to audio. Sometimes I'm doing neither of the above and the sound just drops out and I have to shut everything off and start again. As I mentioned earlier, sometimes programs are recorded without sound.

This is beyond ridiculous of epic proportion. The irony of it is that they won't send me a new box, the ones that show XL4 on the front. They keep sending me refurbished Elites. I'm debating on whether or not I should start pursuing Box #6...
If the program itself gets recorded w/o sound, that shouldn't have anything to do with HDMI. The input signal is coming in through the coax.
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Old 05-04-2013, 07:30 PM   #158
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If the program itself gets recorded w/o sound, that shouldn't have anything to do with HDMI. The input signal is coming in through the coax.
Yeah I thought the same too. I forgot to mention that sometimes the sound comes out "crunchy". Sort of the way your voice sounds when you're karate chopping your neck at the same time that you're speaking. Ay yi yi.
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Old 09-03-2013, 09:37 PM   #159
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Thumbs down

Ok so TiVo Elite Box #5 has started to spontaneously reboot and the sound drops in and out in 3 second intervals. I called them up early last month and asked, no begged them to PLEASE send me a BRAND NEW box. They said that 2 of the 5 boxes that have already been sent to me were brand new (I couldn't tell since they all suck.) What they instead did was to send me a new power cord. I've had my TiVo plugged into the wall, into a UPS (at their suggestion with box #3) and I just don't know what else to do. Cablevision came out last October to check the signal strength coming into my place and everything was hunky dory. I am so lost.

The only way I can get a new box is if I buy another. WHAT??? As a Cablevision subscriber, I got rid of their box because in 13 years of having their box, I had to have 5 replacements. I've been a TiVo subscriber for a little over 2 years and am now up to box #6. No bueno now that the Walking Dead is due to begin. Since I've been a TiVo customer, I still DON'T KNOW the bliss that is a season pass because I always wind up getting a different box and then have to pay attention to when my shows start up again. This is so very frustrating.

I think I'm going to have to bite the bullet and purchase another box solely because I don't want another #$%#@ refurbished box.

Should I purchase the Roamio? I would have to have Cablevision come out with a new cable card 'cause they told me that everytime I change the TiVo box, it degrades the cable card and so far, that seems to be true.

So what do you guys think? Roamio?

This is utterly ridiculously at this point in time.
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Old 09-04-2013, 08:01 AM   #160
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Get the Roamio. If you've gone through five Elites, there would be no reason to think another one would be any different. Five is a crazy amount to go through.
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Old 09-04-2013, 09:14 AM   #161
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Ok so TiVo Elite Box #5 has started to spontaneously reboot...

This is utterly ridiculously at this point in time.
What is the difference between an Elite and a Premier? I have a Premier 4 that has been doing ok (only 2 spontaneous reboots in over 6 months). I gambled and purchased the lifetime subscription.
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Old 09-04-2013, 10:08 AM   #162
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Ok so TiVo Elite Box #5 has started to spontaneously reboot and the sound drops in and out in 3 second intervals.
This has probably been mentioned before but:
Has the cable co ever replaced the main cable from the service pole or vault to your home? Coax cables in the home?
Do you have more than one device connected to the cable co's coax?
Do you have the TiVo connected to a functioning UPS (uninterrupted power supply)?

Far as buying a new S5 TiVo goes.
I would only buy one if TiVo will buy back your existing unit and give you a smoking deal on the new one of your choice.

On a tangent: This would make for a great Judge Judy case...
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Old 09-04-2013, 02:48 PM   #163
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What is the difference between an Elite and a Premier? I have a Premier 4 that has been doing ok (only 2 spontaneous reboots in over 6 months). I gambled and purchased the lifetime subscription.
Hiya, my first TiVo box was the Premiere XL with 2 tuners. Never had a problem with that one. I got that in May 2011 and then the Elite was introduced in October of the same year. I got the Elite in October 2011 and have had problems ever since.
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Old 09-04-2013, 02:52 PM   #164
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This has probably been mentioned before but:
Has the cable co ever replaced the main cable from the service pole or vault to your home? Coax cables in the home?
Do you have more than one device connected to the cable co's coax?
Do you have the TiVo connected to a functioning UPS (uninterrupted power supply)?

Far as buying a new S5 TiVo goes.
I would only buy one if TiVo will buy back your existing unit and give you a smoking deal on the new one of your choice.

On a tangent: This would make for a great Judge Judy case...
Hi Teeps, the coax cables into my home are brand new. They were just run in June 2010. As I mentioned in an earlier reply, I never had a problem with my first Tivo box, the Premiere XL with 2 tuners.

The only thing connected to the coax is the TiVo.

I had Tivo box #4 connected to my UPS and that still rebooted. Then with box #5 I was told to plug it in directly to the wall. Still no dice. Box #5 has been the worse. Aside from it rebooting, the sound consistently drops in and out. Sometimes while I'd be watching a live or recorded program without a problem, there'd be a channel somewhere with completely no sound at all so it became a routine for me to always check all of my fav channels to ensure that the sound was there.

I think I'll go for the Roamio and I hope that can honor something. I have lifetime warranty with box #5 and am hoping that they can at least transfer that to the Roamio.
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Old 09-04-2013, 04:58 PM   #165
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Hi Teeps, the coax cables into my home are brand new. They were just run in June 2010. As I mentioned in an earlier reply, I never had a problem with my first Tivo box, the Premiere XL with 2 tuners.

I think I'll go for the Roamio and I hope that can honor something. I have lifetime warranty with box #5 and am hoping that they can at least transfer that to the Roamio.
Let us know whether you were able to transfer the lifetime to another box. I'm interested in what conditions they require. I'm worried my box will go belly up after 13 months or so, then I think they won't transfer the subscription to a new box.
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Old 09-04-2013, 06:20 PM   #166
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Hi Teeps, the coax cables into my home are brand new. They were just run in June 2010. As I mentioned in an earlier reply, I never had a problem with my first Tivo box, the Premiere XL with 2 tuners.
3 years ago, is not new to me; there is plenty of time there to have a mouse or other vermin chew a cable.

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I think I'll go for the Roamio and I hope that can honor something. I have lifetime warranty with box #5 and am hoping that they can at least transfer that to the Roamio.
For all the trouble and inconvenience you have had to endure, TiVo should trade you straight up to the Roamio including a lifetime subscription.
You should grind on TiVo customer relations to do just that... ask to speak to a senior manager or higher.
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Old 09-05-2013, 04:48 AM   #167
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Get the Roamio. If you've gone through five Elites, there would be no reason to think another one would be any different. Five is a crazy amount to go through.
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For all the trouble and inconvenience you have had to endure, TiVo should trade you straight up to the Roamio including a lifetime subscription.
You should grind on TiVo customer relations to do just that... ask to speak to a senior manager or higher.
I agree with both of you.
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Old 09-05-2013, 08:27 AM   #168
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Well, I chose not to get the Roamio and instead go with box #6 EXCEPT this time they're going to send me a NEW one. Boxes 2-5 were all Elite and I was told by the tech yesterday that those were all refurbished so this time they're sending me a brand new box that reads XL4 on the front. (How I'll be able to tell if that's a refurbished XL4 is beyond me but c'est la vie.)

Ok, so I was on the phone with them for a little over an hour. Most of it was being placed on hold. He had me record 3 shows and then go to the settings for each tuner and read off the signal strength, decibel, and other stats. All were exactly where they should be. Then I was placed on hold as he went through my TiVo rap sheet of issues. All complaints were the same--spontaneous reboot and audio drop off. I asked that if I'm going to get yet another box, then I'd like to get the Roamio but would like to have my lifetime warranty transferred to the Roamio box. I need to have some slack here since I've been having the same problems since 10/2011. Placed on hold again. He then spoke to his supervisor and was told that they prefer I NOT spend more $$ on a Roamio because if the problems are being caused by external issues (listed below), then the Roamio may encounter the same problems. Here's a list of what he thought could be a problem but then ruled them out to be ok:

1 - On the other side of where my TiVo and TV are located is the kitchen. He suggested that perhaps I move the microwave to another location. I told him that my microwave is mounted above the stove and again, this didn't seem to pose a problem with my 1st TiVo Premiere.

2 - I should plug the TiVo into a UPS. I told him that boxes 4-5 were all in the UPS. "Oh" he said. (placed on hold while he chatted with his supervisor)

3 - Change the HDMI cables as that may be the issue to the audio drop and select a different port on the TV to plug the HDMI cable. I told him that as an IT, that's one of the first things I did (we always start easy.)

4 - He remembered talking to a friend who told him that the TV was the culprit for the TiVo rebooting. I reminded him again that I did not have these issues with the Premiere.

5 - Finally, he suggested that I rearrange my living room to have the TiVO on another wall. WHAT??? (This was his suggestion should I encounter the same problems with box #6 which is on the way.)

Well, I'll have to wait and see. He said that since the issues don't happen right away, that the issues seem to start within 3-4 months, that it may be some other type of interefence in my apartment which is why they didn't want me to spend the $$$ on a Roamio.

Getting another Elite, or should I say XL4 now, allows me to transfer my lifetime warranty to the incoming box. I would not be able to transfer my lifetime warranty to a Roamio box. Insane.

Another "minor" issue I brought up is that once the incoming box is in place, I can go to the website and transfer my season passes onto the new box. However, the transfer sometimes doesn't go through and when it does, the majority of the season passes are listed as "corrupt" (regardless if the show is in or off season) so I wind up having to pay attention to when shows come back on. I actually have a spreadsheet that I created because of this.

With box #5, I got into the routine of going though all of my favorite channels to ensure that there was audio because there've been times when I'm watching a program, live or recorded, without a problem and there's a show being recorded on another channel that doesn't have any sound! WTH

I told them that The Walking Dead is coming back on and I really NEED to have peace of mind when shows are being recorded.
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Old 09-05-2013, 09:23 AM   #169
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Boxes 2-5 were all Elite and I was told by the tech yesterday that those were all refurbished so this time they're sending me a brand new box that reads XL4 on the front. (How I'll be able to tell if that's a refurbished XL4 is beyond me but c'est la vie.)
It used to be the case that xxx1 in the second set of numbers in the TSN indicated new, and xx11 indicated refurbished. Is this still true?
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Old 09-05-2013, 12:03 PM   #170
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Well, I'll have to wait and see. He said that since the issues don't happen right away, that the issues seem to start within 3-4 months, that it may be some other type of interefence in my apartment which is why they didn't want me to spend the $$$ on a Roamio.
What part of a straight trade did TiVo not understand?

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Getting another Elite, or should I say XL4 now, allows me to transfer my lifetime warranty to the incoming box. I would not be able to transfer my lifetime warranty to a Roamio box. Insane.
I'm throwing out the B.S. flag on this one.
TiVo can do what ever they like...
Transferring a life time subscription (warranty?) is just a few key strokes on their end. It may take a manager or higher to press the keys, but it should be possible.
And, if really not possible. They could comp a life time sub on a new Roamio.

Wendy, you are patient beyond belief....
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Old 09-05-2013, 05:10 PM   #171
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Since she works in IT I bet she got it from solving PEBKAC issues ;-D
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Old 09-05-2013, 05:21 PM   #172
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Dave - I don't know. We didn't really go into what constitutes a refurbished box. I was eating dinner and watching the Yankee game so I guess I didn't think to ask how I can differentiate that. LOL

Teeps - I agree with you all around. They won't honor a straight swap because "they don't do that". Even the tech told me that I'm very patient. I can assure you that if it happens again with the newbie, all hell will be breaking loose!

JM - Ha! In my neck of the woods we refer to it as PICNIC - Problem In Chair, Not In Computer.
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Old 09-05-2013, 06:42 PM   #173
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It used to be the case that xxx1 in the second set of numbers in the TSN indicated new, and xx11 indicated refurbished. Is this still true?
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Dave - I don't know. We didn't really go into what constitutes a refurbished box. I was eating dinner and watching the Yankee game so I guess I didn't think to ask how I can differentiate that. LOL
Dave's explanation appears to still be valid, also the printing on the TSN sticker on my refurb unit is much lighter and looks less professional, like it was printed on an inkjet low on ink.

New: 758-xx01-xxxx-xxxx
Refurb: 758-xx11-xxxx-xxxx
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Old 09-05-2013, 08:17 PM   #174
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Dave's explanation appears to still be valid, also the printing on the TSN sticker on my refurb unit is much lighter and looks less professional, like it was printed on an inkjet low on ink.

New: 758-xx01-xxxx-xxxx
Refurb: 758-xx11-xxxx-xxxx
Agreed and thanks! I'll keep an eye out on that.

As an experienced box replacee, at the time that they ship the replacement box, you're no longer able to Find Shows, Manage recordings, etc. on your current box because they deactivate the service. This I know. However, when I went to the website to see if my season passes were there, they're gone! WTH Ugh, this is so frustrating. And now, as before, it's the mad dash to see everything that I have recorded in the box before I disconnect it. Unfortunately the shows that I have aren't transferrable to the TiVo desktop software. It's a good thing I'm off tomorrow.

Can someone please tell me what it feels like to have a TiVo box and not have to worry about when your shows come back on???

Wendy <--- Hopeless in NYC
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Old 09-06-2013, 10:13 AM   #175
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Can someone please tell me what it feels like to have a TiVo box and not have to worry about when your shows come back on???
I can mostly.
Between the black screen, channel not authorized, channel not available glitches...

I my business it was "The Nut Behind the Wheel" (TNBTW.)
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Old 09-06-2013, 10:45 PM   #176
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..................

Can someone please tell me what it feels like to have a TiVo box and not have to worry about when your shows come back on???

................
I guess I really take it for granted. I know that any show scheduled will be there for me to watch. Whether it was with my S3 or S4 boxes. And so far my Roamio Pro has not had any recording issues. Over the last twelve years using TiVos, it has been extremely rare for me to have a show not get recorded or to have any issues with the recording. And it's something I've come to expect from my TiVos.

If I had been having reliability issues during this time I would have gone back to recording HD with HTPCs. I used a couple for five years, between 2001 and 2006, to record and watch most of my HD content. But once the DirecTV HD TIVos came out in 2004, I gradually stopped using them until 2006 when I retired them after getting the Series 3 TiVos.
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Old 09-07-2013, 08:54 PM   #177
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I guess I really take it for granted. I know that any show scheduled will be there for me to watch. Whether it was with my S3 or S4 boxes. And so far my Roamio Pro has not had any recording issues. Over the last twelve years using TiVos, it has been extremely rare for me to have a show not get recorded or to have any issues with the recording. And it's something I've come to expect from my TiVos.
Aaron - this is the experience that others have had which is what sold me with TiVo and it was my experience when I became a TiVo subscriber in May 2011 with the Premiere XL. Unfortunately, however, my problems began when I then upgraded to the Tivo Elite 5 months later in October 2011. It seems that I wind up getting a refurbished box every other season and box #6 is now on its way. It's a good thing I have a spreadsheet of shows that I watch 'cause otherwise I'd miss out on when they come back on as I've yet to relish a season pass.

The frustrating is that I and they (TiVo techs) don't know what to do. Their latest suggestion is to rearrange my living room. The TiVos have been plugged into the wall, into my UPS, it's got plenty of room around it so air flow is good, I use Monster HDMI cables, I've switched the ports in which it's connected into on the TV--I honestly don't know what's wrong and they suggest that I not get a Roamio because the issue is prob something here and not the box. I hope box #6--supposedly a NEW and not refurbished box--will be the end.
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Old 09-08-2013, 01:58 AM   #178
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Wendy, you know Tivo.com saves all your season passes, and you can one click transfer all of them to any other box you own, right?
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Old 09-08-2013, 10:19 AM   #179
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Wendy, you know Tivo.com saves all your season passes, and you can one click transfer all of them to any other box you own, right?
Yes. The problem is that as soon as the replacement box ships, they deactivate the service on the current box so when you go to the tivo.com site, you can see the current box (as deactivated) but you can't see your season passes. (You're also unable to do the things you can normally do on the site and through the TiVo menu.) I then have to call TiVo and ask them to reactivate the current box. They reactivate it for $14.95 a month (I think) but I can avoid the charge if I deactivate before 30 days. (I only need the reactivation to transfer my season passes and as soon as I do that, I call them right back to deactivate.) Once they reactivate the current box, I can now see both the replacement and current boxes and am able to transfer from current box to replacement box. Two issues when they do that:

1 - When the current box is reactivated, it brings back season passes that I deleted MONTHS ago or season passes that existed on previous boxes and not the current box. Also, season passes that I've had for months are not listed.

2 - The transfer was successful only one time and that was when I went from the Premiere XL (2 tuners) to my first TiVo Elite box. However, now with every Elite box I've had replaced, #1 happens and then the transfer is not successful. My season passes (regardless if in season or off season) are transferred showing "corrupt". TiVo can't figure out why that happens and so I wind up having to refer to my spreadsheet that I've created of shows that I watch to reset season passes and set alarms to when the off season shows come back. No peace of mind at all.

I only call to reactivate the current box when I have the replacement box in my possession.
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Old 09-10-2013, 08:05 PM   #180
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I actually received a BRAND NEW XL4. The whole megilla--remote, cables, etc. The TSN is xx01 which is indicative of a brand new box, not refurbished. I actually commemorated the occasion by buying a new Monster HDMI cable.

I'll connect everything on Saturday with new cables, new HDMI, different port onto the TV, etc.

Do you think I should forgo the slide remote that I've always used with the bluethooth and just go regular remote?

I'm currently on the phone with the TiVo tech because the current box is not listed in my account to be able to reactivate it for me to be able to transfer my season passes. Can anything ever be simple???
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