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Old 02-15-2012, 09:02 AM   #1
kwik
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Join Date: Feb 2007
Posts: 8
ComCast Dedicated CableCard Activation Phone #

877-405-2298

They actually answer the phone "Cable Card Activation"

It was offshore, and the rep wasn't sure when they were open, but said 7 days 7AM - 1AM Eastern Time. FYI.....Super busy on Saturdays.

My S3 (2 M-Cards) were recognized with no problem, and just have to wait 1 hr or so before re-running channel set-up.

She said if any problems to call state-side tech support at 800-934-6489
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Old 02-15-2012, 11:21 AM   #2
ghuido
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Join Date: May 2007
Posts: 311
The STate Side support saved something from being tossed into a wall last night.
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Old 02-15-2012, 06:41 PM   #3
kwik
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Update - No Joy

M-Cards would not activate.

Called ComCast tech support (Mexico this time), and found out original CC Activate rep (Phillipines) entered wrong numbers. This guy enterd correct #s and 'hit' both cards from his end, but Cards still won't connect.

Probably going to need a rep to roll out here.
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Old 02-15-2012, 06:56 PM   #4
MichaelK
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Join Date: Jan 2002
Location: NJ
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Quote:
Originally Posted by kwik View Post
M-Cards would not activate.

Called ComCast tech support (Mexico this time), and found out original CC Activate rep (Phillipines) entered wrong numbers. This guy enterd correct #s and 'hit' both cards from his end, but Cards still won't connect.

Probably going to need a rep to roll out here.
depending on your level of inpatients you can just return the cards and get a fresh pair and start over. sadly no-one that a consumer can get to seems to know how to fix anything once they screw it up. A tech on a truck roll can apparently get a hold of the right people. BUt a fresh card usually fixes things up.

PS- the support number they give you is the normal support number and they are clueless with a capital C
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Old 02-16-2012, 07:17 AM   #5
ghuido
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Quote:
Originally Posted by MichaelK View Post
PS- the support number they give you is the normal support number and they are clueless with a capital C
ALL CAPS clueless
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