it can be done, but it isn't easy to get done, and you have to press - probably go to a supervisor, and maybe more than one.
because it's used equipment, your using an existing card, and it's the same model, you're only asking them to change the card to a different rid, which is simple for a rep willing to do it. good luck.
The truth will set you free. But not until it is finished with you. - David Foster Wallace