Originally Posted by leiff
I actually already have an account with them so they didn't have to run my credit I called like four different times and was shot down every time for free install
reason given is that it's been more than 3 years since there's been Comcast service at that address
That sounds like they are expecting your infrastructure to have deteriorated so they're likely to need to do some amount of rewiring. Or maybe they've done some kind of system-wide wiring upgrade in the last three years that they're going to have to do for you because you missed it. (By "your" I mean everyone who's been out of service for more that three years, not you personally.) If you've call four times over and extended period and gotten the same answer it sounds like you're running into a company directive or policy. Like everyone else I'm surprised they aren't trying harder to get you back.
Were you extra
nice when you called? Sometimes that makes a difference. Do you have some issue that might invoke the sympathy card, like age, poverty or disability? I wouldn't lie about it, of course, but if they do have a policy it helps to make an exception if they have a motivation to do so.