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Old 12-07-2015, 09:01 AM   #1
cmaquilino16
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Question TiVo HD losing Channels Atlanta Area

I got a TiVo HD I am losing some of my HD channels they just go black with no message. I live in the Atlanta ,Ga area I got letter back in February from Comcast about older TiVo not working with the new MPEG 4 upgrade in area. Is there other people in my area losing channels to or do I just have a cable card issue. I talked to Comcast about it and they acted like it was a TiVo problem or cable card problem. Let me know if anybody else got this problem.

Thanks

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Old 12-07-2015, 11:58 AM   #2
HerronScott
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Quote:
Originally Posted by cmaquilino16 View Post
I got a TiVo HD I am losing some of my HD channels they just go black with no message. I live in the Atlanta ,Ga area I got letter back in February from Comcast about older TiVo not working with the new MPEG 4 upgrade in area. Is there other people in my area losing channels to or do I just have a cable card issue. I talked to Comcast about it and they acted like it was a TiVo problem or cable card problem. Let me know if anybody else got this problem.

Thanks
You got the letter from Comcast which explained the problem. The S3 and HD models will not be able to view the MPEG4 channels. You need to upgrade to a Premiere, Roamio or Bolt. You should call TiVo and see if you can get the deal they had for the Roamio Pro for $600 including lifetime service ($500 for the hardware plus $100 for lifetime).

You will continue to lose HD channels on the S3/HD as Comcast moves all the HD channels except local broadcast to MPEG4.

Scott

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Old 12-07-2015, 04:27 PM   #3
cmaquilino16
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Well I did pick up a Roamio pro with the 99 life time deal. I moved TiVo HD up stairs I just like to see if other people in my area are seeing the different channels blacking out.

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Old 12-09-2015, 12:12 AM   #4
buccobruce
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Comcast seems to have finally initiated the conversion to mpeg4. I have been losing channels on my TiVo HD also. The channels which I have lost on my TiVo HD show up as mpeg4 on my roamio.

Hope this helps.

bb

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Old 12-11-2015, 04:11 PM   #5
TiVoMargret
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If you're in Atlanta with Comcast, I could use your help:
http://www.tivocommunity.com/tivo-vb...d.php?t=535049

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Old 12-17-2015, 12:08 AM   #6
dalan81
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How can you see if the show was recorded as mpeg4?

Quote:
Originally Posted by buccobruce View Post
Comcast seems to have finally initiated the conversion to mpeg4. I have been losing channels on my TiVo HD also. The channels which I have lost on my TiVo HD show up as mpeg4 on my roamio.

Hope this helps.

bb
How can you tell?

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Old 12-17-2015, 03:58 PM   #7
buccobruce
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On my roamio:

Settings & Messages > Account & System Info > TiVo box Diagnostics

As you scroll through the different tuners on the cable card, the Video PID will be listed as H.264 or MPEG2.

Following the same steps on my TiVo HD seems to show for the Video PID 0xE followed by two more characters (ie, 0xEED) for MPEG2 and 0xF followed by two more characters for H.264. I didn't test this on a bunch of channels, so I don't know this definitively.

Hope this helps,

bb

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Old 12-18-2015, 12:03 AM   #8
HerronScott
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Quote:
Originally Posted by buccobruce View Post
On my roamio:

Settings & Messages > Account & System Info > TiVo box Diagnostics

As you scroll through the different tuners on the cable card, the Video PID will be listed as H.264 or MPEG2.

Following the same steps on my TiVo HD seems to show for the Video PID 0xE followed by two more characters (ie, 0xEED) for MPEG2 and 0xF followed by two more characters for H.264. I didn't test this on a bunch of channels, so I don't know this definitively.

Hope this helps,

bb
Have you sent Margret the TSN of your HD?

Scott

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