THD Software update

[ThAbtO]

Woke up today to the THD stuck on Powering Up screen. After pulling the plug and waiting for it to come back up, I looked in SysInfo and it got 11.0k.E1.

[Mikef5]

Originally Posted by ThAbtO

Woke up today to the THD stuck on Powering Up screen. After pulling the plug and waiting for it to come back up, I looked in SysInfo and it got 11.0k.E1.

Got the same 11.0K service pack but I got it yesterday afternoon. Haven't heard there was going to be an update and I have no idea what this update was for.... anyone have an idea on what was changed ??

Laters,
Mikef5

[TiVoJerry]

You are actually part of our CS Ramp period where we release the software to a small population of customers and evaluate the impact of their cases on customer support. We generally evaluate cases for approximately two weeks, sometimes longer, before releasing to the rest of the population.

11.0k is a small update for the S3 & THD (non Premiere) boxes that carries two fixes.
1> a fix for when you lose your connection to Netflix while streaming. In the past, boxes were certain to lock up. Now you can exit to TiVo Central or LiveTV and resume viewing when your broadband connection to Netflix is restored.
*you may sometimes see a frozen frame of video from Netflix or a blank screen. This usually lasts less than 15 seconds, although there were a few reports of it lasting over 90 seconds.

2> We also took in a small change that might improve the recording of Suggestions on boxes using a Tuning Adapter. This fix is not as far-reaching as we had hoped it would be. YMMV.

[orangeboy]

Originally Posted by TiVoJerry

You are actually part of our CS Ramp period where we release the software to a small population of customers and evaluate the impact of their cases on customer support. We generally evaluate cases for approximately two weeks, sometimes longer, before releasing to the rest of the population.

11.0k is a small update for the S3 & THD (non Premiere) boxes that carries two fixes.
1> a fix for when you lose your connection to Netflix while streaming. In the past, boxes were certain to lock up. Now you can exit to TiVo Central or LiveTV and resume viewing when your broadband connection to Netflix is restored.
*you may sometimes see a frozen frame of video from Netflix or a blank screen. This usually lasts less than 15 seconds, although there were a few reports of it lasting over 90 seconds.

2> We also took in a small change that might improve the recording of Suggestions on boxes using a Tuning Adapter. This fix is not as far-reaching as we had hoped it would be. YMMV.

Outstanding Jerry! I'm not so much concerned about fix #2, but Netflix stability is and has been much needed. Thank you and the engineers!

[solutionsetc]

Originally Posted by TiVoJerry

11.0k is a small update for the S3 & THD (non Premiere) boxes that carries two fixes.

Jerry,

Is there anywhere on the TiVo site (or anywhere else for that matter) where changeLogs or release notes are available for the various software updates that are pushed out to our TiVo's?


Thanks!

[TiVoJerry]

Originally Posted by solutionsetc

Jerry,

Is there anywhere on the TiVo site (or anywhere else for that matter) where changeLogs or release notes are available for the various software updates that are pushed out to our TiVo's?


Thanks!

Sorry, nope.

[MrSkippy53]

What about a Netflix update for searching Netflix content and ability to see how far you have watch a video from the menu?

[orangeboy]

Originally Posted by MrSkippy53

What about a Netflix update for searching Netflix content and ability to see how far you have watch a video from the menu?

You can use TiVo Search to find content on Netflix.
Doesn't "Resume Playing" give an indication that you had playback in progress? Does it really matter "where" you are if not at the beginning?

[moyekj]

Thanks TiVoJerry and glad to hear about the fix to that long standing pesky Netflix streaming bug for S3 & THD units. I take it the implication is that Premiere units with 14.7 software already have that fix as well (or don't have that bug)?

[dave13077]

Well it looks like Tivo is still supporting (software updates) the Series 3/ HD. This will almost certainly upset all the Tivo haters. So much for throwing us (HD) owners to the curb. Thank you Tivo.

[Lrscpa]

Originally Posted by TiVoJerry

2> We also took in a small change that might improve the recording of Suggestions on boxes using a Tuning Adapter. This fix is not as far-reaching as we had hoped it would be. YMMV.

I for one am thrilled that TiVo is addressing the Suggestions Issue on the THD when a Tuning Adapter is present. I can go weeks without a Suggestion, then all of a sudden 6-10 per day for a few days, then back to nothing.

[wmcbrine]

I was hoping that the "K" stood for "keyboard"*, and the S3 would finally get its network remote interface updated to match the Premiere's, with the KEYBOARD command actually working. No such luck, eh?

* ObPedant: Yes, I realize that the letter doesn't stand for anything.

[mattack]

Hmm, I'm almost positive I've used the BuddyTV app to type on both my S3 & TivoHD, and it worked fine.

[HerronScott]

Originally Posted by TiVoJerry

11.0k is a small update for the S3 & THD (non Premiere) boxes that carries two fixes.
1> a fix for when you lose your connection to Netflix while streaming. In the past, boxes were certain to lock up. Now you can exit to TiVo Central or LiveTV and resume viewing when your broadband connection to Netflix is restored.
*you may sometimes see a frozen frame of video from Netflix or a blank screen. This usually lasts less than 15 seconds, although there were a few reports of it lasting over 90 seconds.

2> We also took in a small change that might improve the recording of Suggestions on boxes using a Tuning Adapter. This fix is not as far-reaching as we had hoped it would be. YMMV.

Thanks Jerry for the update on what's fixed. Most appreciated even though we've never seen the first issue with our Netflix streaming.

Scott

[wmcbrine]

Originally Posted by mattack

Hmm, I'm almost positive I've used the BuddyTV app to type on both my S3 & TivoHD, and it worked fine.

It's more complicated than that. Read more here if you're interested. You probably are seeing similar behavior on both, but only because the app is using the inferior interface. The KEYBOARD command works more like a Slide remote does.

[lrhorer]

Originally Posted by solutionsetc

Jerry,

Is there anywhere on the TiVo site (or anywhere else for that matter) where changeLogs or release notes are available for the various software updates that are pushed out to our TiVo's?

Originally Posted by TiVoJerry

Sorry, nope.

There should be. First of all, if nothing else, I think such a list could potentially head off many of the - frankly ridiculous - comments concerning a lack of activity and / or responsiveness on TiVo's part regarding development. Secondly, sometimes the features are not completely obvious, and many users may miss what to them are important new features or fixes offered by each release. Finally, and to my eye most importantly, TiVo owners should be considered to have a right to know what software is deployed on their units. While I realize there is absolutely no law requiring this, it is ethically appropriate, without being detrimental to TiVo, Inc in any way of which I can think.

I certainly would appreciate it if you and the other TiVo employees who read this forum would express this notion to the senior management team for consideration. If you ask me, at the very least it would be one more way in which TiVo can positively distinguish themselves in contrast to the competition in the market sector, while costing TiVo almost nothing and risking even less.

[CharlesH]

Originally Posted by lrhorer

There should be. First of all, if nothing else, I think such a list could potentially head off many of the - frankly ridiculous - comments concerning a lack of activity and / or responsiveness on TiVo's part regarding development. Secondly, sometimes the features are not completely obvious, and many users may miss what to them are important new features or fixes offered by each release. Finally, and to my eye most importantly, TiVo owners should be considered to have a right to know what software is deployed on their units. While I realize there is absolutely no law requiring this, it is ethically appropriate, without being detrimental to TiVo, Inc in any way of which I can think.

I certainly would appreciate it if you and the other TiVo employees who read this forum would express this notion to the senior management team for consideration. If you ask me, at the very least it would be one more way in which TiVo can positively distinguish themselves in contrast to the competition in the market sector, while costing TiVo almost nothing and risking even less.

For their own reasons, TiVo has made it a hard and fast policy to NOT EVER provide public release notes. All you see in any announcement is new features, if any. That TivoJerry's management is allowing him to publicly divulge those two bug fixes is something of a breakthrough

[tootal2]

I got the softwear update and now i keep getting program info will run out on sun 2/27.
I keep connecting to tivo and it downloads the info but i still get this problem.

also in the guide i can go to 3/4 and it still has program info.
But In system imformation it says program infomation to 2/27, 2011

The other tivo hd does not have this problem

[mattack]

I'm not 100% positive this is a new problem, but I sure don't remember it happening before, and the Tivo I saw it on was on the new build.

1) record 2 programs in a timeslot
2) record another show in the timeslot before it
3) try to pad the show from #2 to end a minute late

-> The prompt will ask you if you really want to change the *KEEP UNTIL DATE*, not whether you want to clip the other program.

and no, I am absolutely sure my Tivo isn't actually full (it's a new drive, I have hundreds of items in the recently deleted folder, and show #2 was currently recording).

[deandashl]

Originally Posted by tootal2

I got the softwear update and now i keep getting program info will run out on sun 2/27.
I keep connecting to tivo and it downloads the info but i still get this problem.

also in the guide i can go to 3/4 and it still has program info.
But In system imformation it says program infomation to 2/27, 2011

The other tivo hd does not have this problem

This is going to sound like jump off the cliff faith but....

I bet AFTER 2/27 your problem goes away.

Like a date is stuck in a place-value for some reason, the TiVo is panicking because of the wrong date, even though you guide data is obviously there. Then when the date goes by it the value will reset.

[dcstager]

They fixed the suggestions bug but not the missed recordings/SDV tuning failure bug? One is annoying and one completely undermines the Tivo's main purpose rendering it unreliable and pushing people back to the cableco's boxes. What are they thinking? C'Mon TivoJerry can you try and get the right person's attention on this? The forum's experts diagnosed it specifically and came up a fix method.

[solutionsetc]

I pretty much knew the answer to my question about there not being any documentation on software that is pushed out to our devices before I asked it. I know of no other company that operates this way. They obviously have reasons for not wanting this info disclosed and that is just one more thing that creeps me out about TiVo.

[orangeboy]

Here's one: http://www.digitalnetworksna.com/replaytv/default.asp

[Mikef5]

Originally Posted by solutionsetc

I pretty much knew the answer to my question about there not being any documentation on software that is pushed out to our devices before I asked it. I know of no other company that operates this way. They obviously have reasons for not wanting this info disclosed and that is just one more thing that creeps me out about TiVo.

Here's the problem with not giving any documentation for this update.

I got the new update, What did it fix ?
I have no idea even on what to look for so I can give feedback to Tivo that this update did or didn't fix anything at all since I have no idea on what to look for.

So is it Tivo's policy to push out an update with no documentation and then expect you to guess what they fixed ??????

Seriously, how can you give feedback on an update when you have no idea on what it's suppose to fix or what to look for ?

Laters,
Mikef5

[dlfl]

Originally Posted by TiVoJerry

.......
1> a fix for when you lose your connection to Netflix while streaming. In the past, boxes were certain to lock up. Now you can exit to TiVo Central or LiveTV and resume viewing when your broadband connection to Netflix is restored.
*you may sometimes see a frozen frame of video from Netflix or a blank screen. This usually lasts less than 15 seconds, although there were a few reports of it lasting over 90 seconds.
..........

Does the 15 to 90 second frozen frame occur after Netflix has locked up and you have exited to LiveTV and then retry Netflix?

Does it happen only if the internet connection is still bad when you retry?

[TiVoJerry]

It can happen after Netflix runs out of buffer and you have pressed either the TiVo or LiveTV button to escape. At that point, TiVo Central may have a blank background or a static image of the last frame of Netflix video. Menus are still accessible.

Generally speaking, the symptom clears quickly....sometimes it isn't even noticed. The behavior does not rely on the connection status.

[JimPa]

I've been holding off on getting Netflix on my S3 as it seemed that it was still a bit buggy.

Looks like I might have to give it a try.

Thanks Tivo Jerry for posting about this.

[Joe Siegler]

I got this update last night the 28th. So far no change. I had suggestions turned off since they didn't work. Will have to see if anything has recorded.

[bradleys]

Originally Posted by ferrumpneuma

One reason a public change log may be detrimental to TiVo is that it may CONFIRM a lack of activity and/or responsiveness on TiVo's part.

I disagree... While I would personally like to see a change log, I suspect that TiVo would rather not arugue with the masses about development priorties.

If they were to publish their change log - the complaint would move from they are not responsive to they have no idea what is important to "ME".

[VinceA]

I doubt it but does the update do anything to address the issue described here involving TiVoHD's with Tuning Adapters not updating the guide data date:
http://www.tivocommunity.com/tivo-vb...d.php?t=424234