Tivo Has Fixed the Random Reboot Problem

litzdog911 · 12-04-2010, 01:20 AM

Tivo has fixed this rebooting problem that's been nagging our Tivos for over a month now. You need to "force a callback" to download the fix. You'll find the "call now" option under the "Settings" > "Phone Setup" menu ....

Messages & Setup > Phone Setup > Connect to DVR Service Now

fasTLane · 12-04-2010, 06:54 AM

Thank you! (with fingers crossed).

BWS_GA · 12-04-2010, 09:14 PM

I'll give it a try after the football game

thanks

tivohokievt · 12-04-2010, 10:24 PM

Game's over, just forced the download - thanks for the heads up. Hoping this works....

Duffycoug · 12-05-2010, 08:33 AM

Is this a software upgrade or something I wont' even notice? My phone is always connected and it makes daily calls....just wondering because my software never updated from 6.2

litzdog911 · 12-05-2010, 10:40 AM

Quote:

Originally Posted by Duffycoug

Is this a software upgrade or something I wont' even notice? My phone is always connected and it makes daily calls....just wondering because my software never updated from 6.2

It's not a software update. I'm surprised that your Tivo didn't update since it's connected to a phone line and they put v6.4a into the stream a few weeks back.

BWS_GA · 12-05-2010, 04:04 PM

Did the download last night and haven't had a reboot all day - even read messages, and pushed a lot of buttons. Hope this is the end of the reboots.

Underwhelmed · 12-06-2010, 01:55 AM

I'm hoping this fixes the problem. I came here a while back thinking I had a dying hard drive, then found the other thread and realized I wasn't alone.

It will be good to have my R-10 back and not need to force a reboot every afternoon to keep it from rebooting in prime time.

Thanks to liztdog911 and all the testers of this fix, it's much appreciated by me.

EJ · 12-06-2010, 02:14 AM

I clicked on "phone setup" and a message appeared saying "GO BUY AN HR24."

I sure hope this works...

speedcouch · 12-06-2010, 08:14 AM

I sure hope this works too! Will try it when I get home from work tonight.

We tried to "down rez" it to 480p to watch the end of the Ravens game on the SD TV in the bedroom night and it kept crashing! Really ridiculous to pay $4.99 a month for a dvr you haven't been able to use for anything the last month.

Cheryl

johnfl · 12-06-2010, 09:34 AM

No luck on my R 10...forced a call saturday afternoon...11PM sunday night selected playlist for the first time since the call in...bam...reboot...BOO...

fasTLane · 12-07-2010, 06:48 AM

Quote:

Originally Posted by fasTLane

Thank you! (with fingers crossed).

Well, after several days, no problems here. And menu's are working faster and smoother.

BWS_GA · 12-07-2010, 08:46 AM

Quote:

Originally Posted by fasTLane

Well, after several days, no problems here. And menu's are working faster and smoother.

Same here.

litzdog911 · 12-07-2010, 08:01 PM

Supposedly the problem had something to do with some corrupt Channel/Network Logos.

allonon · 12-07-2010, 10:35 PM

Too bad I can't do a daily call. Daily call fails (modem or network)

litzdog911 · 12-08-2010, 01:10 AM

Quote:

Originally Posted by allonon

Too bad I can't do a daily call. Daily call fails (modem or network)

Start a new thread here. There are workarounds. For example, take the Tivo to a friend, neighbor or your work and force the call from there.

BOBCAT · 12-08-2010, 10:29 AM

So that's why my logos from the now playing list has been missing for about 2 weeks.
Didn't have the reboot issue though.
The logos came back last Monday.

allonon · 12-08-2010, 08:23 PM

Quote:

Originally Posted by litzdog911

Start a new thread here. There are workarounds. For example, take the Tivo to a friend, neighbor or your work and force the call from there.

Nah. I was just lamenting. Image is corrupt somehow in regards to dialing. A clean hd was able to dial fine. I'll survive

Delta13 · 12-12-2010, 12:20 AM

Mine dialed in on its own yesterday, and it must have fixed things. Nothing went boom just now when I tested.

TVCricket · 12-12-2010, 10:44 AM

I have a brand new HDD in mine and it's still happening. I really thought they fixed it after making it a few days without a reboot. On the plus side, my HDD isn't freezing up in the middle of recordings anymore.

litzdog911 · 12-12-2010, 12:44 PM

Quote:

Originally Posted by TVCricket

I have a brand new HDD in mine and it's still happening. I really thought they fixed it after making it a few days without a reboot. On the plus side, my HDD isn't freezing up in the middle of recordings anymore.

The vast majority of folks have reported the problem is solved. I suspect something else is wrong with your Tivo.

BWS_GA · 12-12-2010, 01:07 PM

Been a week since I did the forced call and no problems for me.

yy4u · 12-12-2010, 06:18 PM

I did the force call little over a week ago I had no problems until last night It rebooted I was recording 2 shows & watching one that was recorded. Just rebooted with no button pushes. After the reboot things were going for abort 5 min & it just froze I unplugged & it came back Few hrs later I turn it on froze again. I unplugged for the night Been working for about 6hrs today no problems.

jefny · 12-12-2010, 07:16 PM

I am connected through a modem but am suffering the random reboot problems. Should I try and force a call through the modem?

John

litzdog911 · 12-13-2010, 01:01 AM

Quote:

Originally Posted by jefny

I am connected through a modem but am suffering the random reboot problems. Should I try and force a call through the modem?

John

Sure. That's probably the only way to get the update.

bearbig · 12-17-2010, 05:43 AM

My thanks to Litzdog and all the beta testers. I forced a call last week shortly after reading about it. It didnt seem to work immediatly so I unpluged it. Since then no random reboots, and I can read messages with no prooblems. The other nite I spent 5-10 min. just scrolling through screens to try to force a reboot. It just kept working!!

Thanks again

Duffycoug · 12-17-2010, 07:04 AM

Quote:

Originally Posted by litzdog911

Sure. That's probably the only way to get the update.

My software never updated....are you sure they put it back in the stream? I realize this problem is separate from the software update....but it's kind of annoying that mine is hooked up to phone 24/7, makes daily calls and never updates.

litzdog911 · 12-17-2010, 10:31 AM

Quote:

Originally Posted by Duffycoug

My software never updated....are you sure they put it back in the stream? I realize this problem is separate from the software update....but it's kind of annoying that mine is hooked up to phone 24/7, makes daily calls and never updates.

The update to fix this reboot problem is not an actual software update. I don't know if v6.4a is in the stream. I'll try to find out.

JohnDG · 12-17-2010, 12:26 PM

Quote:

Originally Posted by litzdog911

The update to fix this reboot problem is not an actual software update. I don't know if v6.4a is in the stream. I'll try to find out.

Begs the question: if not a software update, then what was the change?

jdg

litzdog911 · 12-17-2010, 06:54 PM

Quote:

Originally Posted by JohnDG

Begs the question: if not a software update, then what was the change?

jdg

Something to do with channel logo file changes. So they were able to update a portion of the firmware without actually updating the entire software image.