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Old 11-14-2010, 10:15 AM   #31
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So if I am reading the rules correctly, the only way to get product lifetime service is to purchase the Tivo directly from Tivo?
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Old 11-14-2010, 10:43 AM   #32
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The people making these decisions at Tivo are complete fools. The people on this site are pretty much Tivo "experts" and even they can't figure out the pricing. How is an average consumer supposed to?
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Old 11-14-2010, 12:32 PM   #33
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Confirmed: TiVo Premiere Holiday Pricing Available – TiVo Premiere under $100

Guys, passing this note along confirming the pricing changes:

We know there has been some threads about the new holiday pricing for Premiere and Premiere XL. Happy to confirm that Premiere is now available for $99.99 with a one-year commitment of $19.99 per month (an upfront instant savings of $200). The price of TiVo Premiere XL is also dropping today to $299 with a one-year commitment at $19.99 per month.

These reduced prices are available for a limited time. To learn more about the TiVo Premiere holiday pricing visit www.tivo.com or a Best Buy store near you.

Cheers,
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Old 11-14-2010, 12:58 PM   #34
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Is the sub $19.99 / month only for the first year? Or would that continue?

I thought it would be a good time to replace my two TivoHDs with two premieres at $99 ea. But with the actual discount being only $100, and the possibility that my monthly sub would be doubled in year two and beyond, I've dropped the upgrade idea. Stick with my HDs for another year and hope a great S5 units then.
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Old 11-14-2010, 01:10 PM   #35
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DVR rental from Comcast in the Twin Cities is about $18/month.

I can see the benefit of a fee only plan. Most people who don't like TiVo dislike the purchase AND monthly fee. So they may pull the trigger.

It knocks out the "free DVR" concept of cable DVR's. I'm not saying it's right or anything, but that's the "perception" out there. I just wonder how many "if TiVo had no upfront costs I'd get one" people there actually ARE, out there?

Of course, people on THIS site prefer the lifetime subscription because it's cheaper in the end. I don't see where I'd buy a TiVo without a lifetime subscription.
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Old 11-14-2010, 02:38 PM   #36
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DVR rental from Comcast in the Twin Cities is about $18/month.

I can see the benefit of a fee only plan. Most people who don't like TiVo dislike the purchase AND monthly fee. So they may pull the trigger.

It knocks out the "free DVR" concept of cable DVR's. I'm not saying it's right or anything, but that's the "perception" out there. I just wonder how many "if TiVo had no upfront costs I'd get one" people there actually ARE, out there?

Of course, people on THIS site prefer the lifetime subscription because it's cheaper in the end. I don't see where I'd buy a TiVo without a lifetime subscription.
I live in the Twin Cities too, and the Comcast HD DVR totally sucks and is almost $20 a month. I was considering going to Tivo. But not for $20 a month. I called tivo, and if you pay full price the $299, and pay another $399 you can get the lifetime subscription.

So if you pay almost $700, and comcast keeps their dvrs at $18/month. In 3.2 years you could break even! What a horrible deal.
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Old 11-14-2010, 02:54 PM   #37
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Originally Posted by TiVoPony View Post
Guys, passing this note along confirming the pricing changes:

We know there has been some threads about the new holiday pricing for Premiere and Premiere XL. Happy to confirm that Premiere is now available for $99.99 with a one-year commitment of $19.99 per month (an upfront instant savings of $200). The price of TiVo Premiere XL is also dropping today to $299 with a one-year commitment at $19.99 per month.

These reduced prices are available for a limited time. To learn more about the TiVo Premiere holiday pricing visit www.tivo.com or a Best Buy store near you.

Cheers,
Pony
Pony,

Thank you for checking in. I ordered two Premieres yesterday. I am eligible for MSD and expected when placing my order that I would be activating both boxes with Lifetime. Should I understand that to still be an option?

Thanks,
- Shawn
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Old 11-14-2010, 03:12 PM   #38
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Ordered from Amazon(Prime-free two day shipping) this morning before seeing all this and already received shipping info, too late to cancel. However, I'm confident that I'll be able to get lifetime on it for $299 max somehow, someway.
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Old 11-14-2010, 03:37 PM   #39
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I don't see how, you should probably return that Tivo or just refuse delivery. You're not going to get $299 lifetime on a $99 box purchased from today on (until they change the pricing again).
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Old 11-14-2010, 03:41 PM   #40
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I live in the Twin Cities too, and the Comcast HD DVR totally sucks and is almost $20 a month. I was considering going to Tivo. But not for $20 a month. I called tivo, and if you pay full price the $299, and pay another $399 you can get the lifetime subscription.

So if you pay almost $700, and comcast keeps their dvrs at $18/month. In 3.2 years you could break even! What a horrible deal.
I had a Comcast DVR for 4 years. Crap and a waste of 4 years $$$. I bought a HD XL and will break even in about 4.5 years. PLUS, a better DVR and greater functionality.

PLus, Comcast in the TC has first Cablecard free!!
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Old 11-14-2010, 03:44 PM   #41
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The difference here is that the price is changing, but they are only advertising half the change; the lower base price. The higher service cost change isn't advertised and the only way to find it is in some obscure corner of Tivo's web site. It is sort of bait and switch unless they inform you of the higher service charge at the time of purchase. It isn't really because you can return the product to retail within 30 days. This might end up hurting TiVo since I think they'll end up with a lot of open box returns which can't be resold as new.
Tivo.com clearly states that the monthly service charge is $19.99 a month. If another site does not state that, how exactly is that Tivo's fault? Bitch about Best Buy, not about Tivo.
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Old 11-14-2010, 03:55 PM   #42
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Tivo had 2 deals going last month for a limited time. They were offering a free Tivo Premiere for a 2 year contract of $19.99 a month, or a Premiere for $99.00 with a 1 year contract of $19.99 a month.

I'm going to guess that these deals probably dragged in a good chunk of customers, so Tivo decided to make this the deal going forward.

I was Tivo to succeed, so I want them to do what it takes to make sure they're in business a long time. That's also their responsibility to their investors.

You always have the option to just go with the cable company DVR...
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Old 11-14-2010, 04:03 PM   #43
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Tivo.com clearly states that the monthly service charge is $19.99 a month. If another site does not state that, how exactly is that Tivo's fault? Bitch about Best Buy, not about Tivo.
It IS Tivo's problem, because BB is their biggest retailer. Consumers are going to think this is a good sale price, not realizing that in return they get to pay for it monthly with the jacked-up service fee. How many average Joes are going to check out tivo.com first, when they're at the store looking at the box?

I predict a LOT of returns when the reality hits at sub time - Tivo is now more expensive than a cable DVR on many systems.
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Old 11-14-2010, 04:05 PM   #44
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There are three new hardware + monthly pricing tiers.

I started a new thread specifically on the pricing model here: http://tivocommunity.com/tivo-vb/sho...d.php?t=459176
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Old 11-15-2010, 11:55 AM   #45
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Another note to pass along from the Marketing team. Copying it verbatim so I don't run the risk of losing anything in transposing -

We've been watching the questions that have popped up on the forum and wanted to answer a few here.

A customer who purchases Premiere at $99.99 will have a one-year service commitment at $19.99 per month. After they have fulfilled that commitment the customer remains at $19.99 per month, but the commitment goes away.

For existing customers we continue to offer product lifetime service and our upgrade program, but also have the option to purchase the new holiday pricing. We are striving to provide as much choice as possible as well as reward our long-time users.

More information can be found at TiVo.com.
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Old 11-15-2010, 12:17 PM   #46
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Thanks TiVoPony for the clarification.
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Old 11-15-2010, 12:18 PM   #47
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Originally Posted by TiVoPony View Post
Another note to pass along from the Marketing team. Copying it verbatim so I don't run the risk of losing anything in transposing -

We've been watching the questions that have popped up on the forum and wanted to answer a few here.

A customer who purchases Premiere at $99.99 will have a one-year service commitment at $19.99 per month. After they have fulfilled that commitment the customer remains at $19.99 per month, but the commitment goes away.

For existing customers we continue to offer product lifetime service and our upgrade program, but also have the option to purchase the new holiday pricing. We are striving to provide as much choice as possible as well as reward our long-time users.

More information can be found at TiVo.com.
So, after the commitment, I cancel. Then, I decide I want to resubscribe the same box. What are my pricing options if I have another TiVo box subscribed? What are my pricing options if not? (Assume for the purpose of this answer that all prices will be the same at the end of the commitment as they are now, even though we all know that's not guaranteed).
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Old 11-15-2010, 12:43 PM   #48
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As someone mentioned in another thread, assuming the $19.99 price remains once you are on a month to month, if you suspend or cancel service on that box and then restart service after so long is it month to month still or are you back to a 1 year contract?
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Old 11-15-2010, 12:49 PM   #49
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Since there is no commitment after the first year, can you suspend service for one or more months and then resume at $19.99 again with no commitment after the initial one year commitment is complete?
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Old 11-15-2010, 12:51 PM   #50
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So at least for this "promotional period" ending Dec 31. there is no lifetime option available for Premiere units for new customers. The best deal is the $0 up front and $20/month for 2 years, so this new promotion makes little sense if the plan is to keep the box at least 2 years. It only servers to screw people who don't know any better.

i.e. You are better off buying only via tivo.com (only place you can get the $0 up front and $20/month for 2 year deal) than you are through any other retailer. Seems counter-intuitive TiVo would intentionally want to offer better deal than any other retailer...
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Old 11-15-2010, 12:56 PM   #51
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As someone mentioned in another thread, assuming the $19.99 price remains once you are on a month to month, if you suspend or cancel service on that box and then restart service after so long is it month to month still or are you back to a 1 year contract?
You always have to do a 1 year minimum contract when signing up any TiVo service, so that would be a yes.

To me the real question is once you finish the year and go month to month and then sign up for a new plan - are the normal pricing options available at that time? Eg currently that would be 12.95 if paind each month or 9.95 per month if MSD eligable. Then you have the pay a year in advance and other such options.
That is the question that has not been answered directly yet by TiVo inc.
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Old 11-15-2010, 03:06 PM   #52
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Well ask yourself if Tivo would rather you cancel or give you the $12.95/month rate (or other standard pricing) after you have satisfied your 1-yr contract.

I would make a large bet on the latter.

YOu're going to have to call though. Otherwise I'm sure they'll just keep charging you $20/month.
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Old 11-15-2010, 03:18 PM   #53
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This is ridiculous - why would anyone WANT to continue paying $20/mo.?
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Old 11-15-2010, 04:21 PM   #54
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This is ridiculous - why would anyone WANT to continue paying $20/mo.?
Probably because they don't know any better or don't remember to take action? A *LOT* of money is made from such setups from all kinds of companies.
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Old 11-15-2010, 04:27 PM   #55
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Yep, especially since BB's website still says you can get Tivo service plans for as low as $8.31 a month. I would imagine they will fix this soon after Tivo finds out, though.

http://www.bestbuy.com/site/TiVo%26%...tivo&cp=1&lp=1

"TiVo Service as low as $8.31 per month* *Minimum 1 year service plan required. Early termination fee and other restrictions apply. Call (877)BUY-TIVO for service plan details."
Nailed it. BB page updated already to reflect $19.99 monthly commit for a year.

http://www.bestbuy.com/site/TiVo%26%...tivo&cp=1&lp=1
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Old 11-15-2010, 05:30 PM   #56
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The $99 price isn't exactly the best deal on earth when you add up the additional cost of the new monthly cost over the year. I'd be willing to enter another yearly commitment at my current $12.95 monthly rate. I would cancel it otherwise and sell the thing. Now, if HD was added throughout all of the menus and it would stream audio and video of any format from my PC and added SEARCH to the Netflix feature..... Nah!
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Old 11-15-2010, 05:37 PM   #57
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The $99 price isn't exactly the best deal on earth when you add up the additional cost of the new monthly cost over the year. I'd be willing to enter another yearly commitment at my current $12.95 monthly rate. I would cancel it otherwise and sell the thing. Now, if HD was added throughout all of the menus and it would stream audio and video of any format from my PC and added SEARCH to the Netflix feature..... Nah!
It's a terrible deal. It'll be interesting to see what happens to the folks that bought it last last week at $99 before Tivo announced this new pricing plan. I bought 2 and was fully planning on purchasing lifetime for both, but if I'm held to this BS new pricing plan I'll just return them and will never consider Tivo at that price point.
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Old 11-15-2010, 08:50 PM   #58
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It's a terrible deal. It'll be interesting to see what happens to the folks that bought it last last week at $99 before Tivo announced this new pricing plan. I bought 2 and was fully planning on purchasing lifetime for both, but if I'm held to this BS new pricing plan I'll just return them and will never consider Tivo at that price point.
Tivo's new service page specifically says the new restrictions only apply to units bought on or after November 14, so people who bought last week should be okay. They might have to call into TiVo to get the regular monthly charge or lifetime plans though depending on how Tivo's
web site is set up.
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Old 11-15-2010, 09:03 PM   #59
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The question becomes can he activate and then go back and get a pricematch at Best Buy? He has a 30 day price guarantee.
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Old 11-15-2010, 11:09 PM   #60
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Tivo's new service page specifically says the new restrictions only apply to units bought on or after November 14, so people who bought last week should be okay. They might have to call into TiVo to get the regular monthly charge or lifetime plans though depending on how Tivo's
web site is set up.
Technically yes, but I've heard mixed results from folks that have actually called in. I'm guessing it's just a matter of calling back until you get a CSR willing to help. I'm guessing retailers weren't supposed to start selling these units at $99 until the 14th and jumped the gun.
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