Stops Responding to Remote Commands - Page 19

crxssi · 06-10-2011, 11:07 AM

Yet another lockup (12 minutes again). I don't plan to document them all, this thread is long enough already! But I did make a note of trying the https access to the TiVo during the lockup this time (because I can't remember how it looked before, since I didn't document it). It did offer a login and allow me to login but it would never finish loading. If I pressed "stop" on the browser after a minute, it will show some stuff, with all broken icons. If I click on a folder, it just tries to load forever, returning nothing. Not sure if this is a "y" or "n" in the statistics-gathering thread for http access, so I said "n". Maybe another clue, who knows.

This is unscientific, but it appears that since the 14.8non-U or yes-U update, I have more frequent problems with the SDUI lockouts and they are much longer than before.

moyekj · 06-10-2011, 11:23 AM

For me I have no trouble using TTG and/or MRV from the frozen unit while in that state every time I have tried. In fact that's my workaround sometimes. If I can't watch a recorded show because the unit is frozen I can go to my other Premiere and use MRV to watch it instead.

rahnbo · 06-10-2011, 01:33 PM

Quote:

Originally Posted by moyekj

For me I have no trouble using TTG and/or MRV from the frozen unit while in that state every time I have tried. In fact that's my workaround sometimes. If I can't watch a recorded show because the unit is frozen I can go to my other Premiere and use MRV to watch it instead.

That's so funny. We did that one night during the Celebrity Apprentice about 1/2 way in and we had only watched the first 10 minutes. The downstairs locked up but was still recording. It was late anyway so we migrated upstairs and transferred from where we left off down to up and finished the show. In the morning the downstairs Premiere was unlocked and everything was recorded properly. Now someone from Tivo is going to read this and make it the workaround for all multiple Premiere owners! "Hey, either go transfer it to your other Premiere or see if your neighbor is still awake and see what they're watching."

rahnbo · 06-10-2011, 01:37 PM

Quote:

Originally Posted by crxssi

Yet another lockup (12 minutes again). I don't plan to document them all, this thread is long enough already! But I did make a note of trying the https access to the TiVo during the lockup this time (because I can't remember how it looked before, since I didn't document it). It did offer a login and allow me to login but it would never finish loading. If I pressed "stop" on the browser after a minute, it will show some stuff, with all broken icons. If I click on a folder, it just tries to load forever, returning nothing. Not sure if this is a "y" or "n" in the statistics-gathering thread for http access, so I said "n". Maybe another clue, who knows.

This is unscientific, but it appears that since the 14.8non-U or yes-U update, I have more frequent problems with the SDUI lockouts and they are much longer than before.

I just wonder what they did to mess up the HDUI now to cause the same basic problem. I know the source of the problem may be different but a 10 minute unresponsive Premiere is the same regardless of the UI. Just hear my wife cursing about the "stupid Tivo" again. I wonder if can avoid her for 10 minutes too. Nope.

moyekj · 06-11-2011, 05:09 PM

Sigh. Another freeze. I thought this time I may have a good workaround to the problem by mimicking the iPad control of TiVo to send remote presses even though I don't have an iPad (see http://www.tivocommunity.com/tivo-vb...d.php?t=462980), but alas it doesn't respond to iPad style remote control either while in frozen state. I verified both TTG & MRV still work though to download from the frozen unit.

robby818 · 06-12-2011, 05:01 PM

Experienced my first freeze, I was about to unplug the Premiere but decided to try accessing my Premiere using the app on my iPad. At first the iPad could not access the Tivo, but after the third attempt it forced the Tivo to reboot. Weird.

MauroV · 06-12-2011, 07:39 PM

I used my IPad Tivo control when the Tivo remote froze twice, and it started working again without having to reboot the box.

moyekj · 06-12-2011, 07:52 PM

Quote:

Originally Posted by MauroV

I used my IPad Tivo control when the Tivo remote froze twice, and it started working again without having to reboot the box.

Specifically what commands did you execute via the iPad? For my last freeze I tried "TiVo" button via iPad style interface and unit did not respond.

crxssi · 06-12-2011, 10:35 PM

Quote:

Originally Posted by MauroV

I used my IPad Tivo control when the Tivo remote froze twice, and it started working again without having to reboot the box.

And you are doing this while the Premiere is in SDUI? Call me skeptical!

Stuxnet · 06-13-2011, 11:07 AM

Quote:

Originally Posted by MauroV

I used my IPad Tivo control when the Tivo remote froze twice, and it started working again without having to reboot the box.

I guess we all better run out and get an iPad, 'cause this doesn't happen using the Netmote.

moyekj · 06-13-2011, 12:07 PM

Quote:

Originally Posted by Stuxnet

I guess we all better run out and get an iPad, 'cause this doesn't happen using the Netmote.

If there is indeed a workaround using iPad thanks to some reverse engineering there is a means to use the same protocol to talk to a Premiere without the need for an iPad, see:
http://www.tivocommunity.com/tivo-vb...d.php?t=462980

i.e. If there is a workaround to the problem using iPad I'd like to know about it so I can take advantage of it.

DeWitt · 06-13-2011, 12:27 PM

When I briefly had 14.8.00 before they rolled it back I came home to a frozen Tivo not responding to the remote.

Having heard about the iPad trick, i pulled out my iPad, selected the frozen tivo, selected a show to watch and bingo, everything was fine!

Specifically I selected a show in My Shows and hit the watch now button. I did not use the remote control simulator.

moyekj · 06-13-2011, 12:33 PM

Quote:

Originally Posted by DeWitt

Specifically I selected a show in My Shows and hit the watch now button. I did not use the remote control simulator.

OK thanks for the info. Next time I get a freeze I shall have to try starting a show playback via iPad mechanism to see if that works. I already have a prototype iPad simulator program that can do that. I assume that once playback of the show started then you could once again interact with the TiVo with regular remote right?

DeWitt · 06-13-2011, 02:20 PM

Yep. once the show started playing everything was back to normal with the remote. I was very pleasantly surprised.

crxssi · 06-13-2011, 03:59 PM

Quote:

Originally Posted by DeWitt

When I briefly had 14.8.00 before they rolled it back I came home to a frozen Tivo not responding to the remote. Having heard about the iPad trick, i pulled out my iPad, selected the frozen tivo, selected a show to watch and bingo, everything was fine!

Again, were you in the HDUI or the SDUI? This thread is about the SDUI, and several people have already reported that the ipad app does NOT free the SDUI from the freezing....

moyekj · 06-13-2011, 04:14 PM

Quote:

Originally Posted by crxssi

Again, were you in the HDUI or the SDUI? This thread is about the SDUI, and several people have already reported that the ipad app does NOT free the SDUI from the freezing....

I think it may depend on what you do with the iPad remote. As stated (and as I already tried) using the iPad virtual remote to press buttons such as TiVo, LiveTV, etc. does not work, just like the telnet based remotes do not either. But perhaps there is something about starting playback of a show from iPad interface that "unfreezes" things. In any case it's certainly worth a shot next time a freeze happens. Still it would be good to know which UI was being used at the time since it could be a factor. I have my doubts the workaround will work with SDUI but at this point any potential workaround is worth exploring. Note that selecting a show to play back via iPad doesn't really care one way or another if HDUI or SDUI is in use as it just starts playing back the show either way. So perhaps if it works for HDUI freeze it might for SDUI freeze as well.

rahnbo · 06-13-2011, 04:28 PM

Don't want an Ipad or anything from Apple, but If I understand all this correctly including the previously mentioned post IF this works with the SDUI then a few simple packets via a program like Wireshark can be sent to play a recorded program and unfreeze a Tivo Premiere in SD instead of rebooting it or waiting many minutes. Also, an Android app with that sole purpose could do the same thing or Tivo could be nice enough to give us a workaround so we don't have to do all the work. But so far we don't know if it works in SDUI because nobody has confirmed. Am I following along so far?

moyekj · 06-13-2011, 05:47 PM

Quote:

Originally Posted by rahnbo

Don't want an Ipad or anything from Apple, but If I understand all this correctly including the previously mentioned post IF this works with the SDUI then a few simple packets via a program like Wireshark can be sent to play a recorded program and unfreeze a Tivo Premiere in SD instead of rebooting it or waiting many minutes. Also, an Android app with that sole purpose could do the same thing or Tivo could be nice enough to give us a workaround so we don't have to do all the work. But so far we don't know if it works in SDUI because nobody has confirmed. Am I following along so far?

Pretty much yes. The key is to confirm if the "playback from iPad" workaround actually works or not, preferably while using SDUI. If that is indeed a viable workaround it's easy to come up with a program to do it without needing an iPad since prototypes already exist. I'll work on setting up a program I can easily run from PC for the next time a freeze happens to one of my Premieres to see if it works or not. (I'll set it up to play a keep until I delete show from either of my boxes).

rahnbo · 06-14-2011, 01:37 AM

Quote:

Originally Posted by moyekj

Pretty much yes. The key is to confirm if the "playback from iPad" workaround actually works or not, preferably while using SDUI. If that is indeed a viable workaround it's easy to come up with a program to do it without needing an iPad since prototypes already exist. I'll work on setting up a program I can easily run from PC for the next time a freeze happens to one of my Premieres to see if it works or not. (I'll set it up to play a keep until I delete show from either of my boxes).

Cool. If I may ask, are you planning on using a formal programming language, scripting, or something else? Just curious because I was thinking of dabbling with something too probably with VB although I think a Wireshark script may be faster and easier although without a pretty UI or anything.

moyekj · 06-14-2011, 04:52 AM

Quote:

Originally Posted by rahnbo

Cool. If I may ask, are you planning on using a formal programming language, scripting, or something else? Just curious because I was thinking of dabbling with something too probably with VB although I think a Wireshark script may be faster and easier although without a pretty UI or anything.

Forum member "arantius" is the one that reverse engineered the iPad interface and already has a proof of concept python script. That's the easiest starting point. You will note in that thread there are already the building blocks you need, specifically the following as key starting point to get "My Shows" list:

Code:

req = RpcRequest('recordingFolderItemSearch', bodyId='-')

Then once you have a specific "recordingId" of a show from "My Shows" list, here is the key code to start playback (in this example recordingId="tivo:rc.247339"):

Code:

req = RpcRequest('uiNavigate', uri='x-tivo:classicui:playback', parameters={'fUseTrioId': 'true', 'recordingId': 'tivo:rc.247339', 'fHideBannerOnEnter': 'true'})

i.e. For purpose of trying the "playback workaround" just manually identify the "recordingId" of a show that you don't plan on deleting and then use above method to play it.
I already have some Java equivalent code replicating the above with eventual goal of some integration into kmttg to be able to delete and play shows from within kmttg. i.e. My eventual implementation will have a GUI behind it, but for now a simple script will do for the workaround attempt.

rahnbo · 06-14-2011, 05:20 AM

Python will work. Thanks for the info. I'll soak in the other thread later since I've been up all night. So for this to work there would need to be a permanent recordingID present (a show that is never deleted) or some way to push a new ID on and play it (maybe). It's funny because now that I have one Premiere on HDUI and one on SDUI they both refuse to give me any trouble. Hopefully by writing this I will Jinx myself or figure out how to force the freeze. That's the one thing that's always troubled me, why hasn't Tivo been able to trap the error as it occurred and deal with it that way? Thanks.

fastoy · 06-15-2011, 11:46 AM

After the "fix" (rollback?) for the remote hang-ups recently I've begun experiencing spontaneous reboots. After the 14.8 upgrade my TiVo Premiere hung-up twice not responding to the remote. Then TiVo pushed out the "fix" (rollback?) and I haven't had any more hang-ups.

However, in the last week I've had 2 spontaneous reboots that I've never seen before.

moyekj · 06-16-2011, 10:16 AM

Quote:

Originally Posted by moyekj

Pretty much yes. The key is to confirm if the "playback from iPad" workaround actually works or not, preferably while using SDUI. If that is indeed a viable workaround it's easy to come up with a program to do it without needing an iPad since prototypes already exist. I'll work on setting up a program I can easily run from PC for the next time a freeze happens to one of my Premieres to see if it works or not. (I'll set it up to play a keep until I delete show from either of my boxes).

Got the freeze in effect right now on 1 of my Premieres and I am sad to report that the "playback from iPad" workaround does NOT work for me. I'm able to get listing of shows, to do list and season passes through the iPad protocol as well as get listing of shows via TTG interface but the unit does not respond to any commands that affect the GUI. To me that confirms that no matter what the interface to the unit it does not respond to any commands affecting the SDUI GUI when in the freeze state. Perhaps it may work for HDUI GUI, but I think HDUI freezes are much less common for me.

NOTE: Unit did unfreeze itself about 11 minutes after I noticed it was frozen.

crxssi · 06-16-2011, 05:11 PM

Quote:

Originally Posted by moyekj

Got the freeze in effect right now on 1 of my Premieres and I am sad to report that the "playback from iPad" workaround does NOT work for me.

That's because it never was a workaround in the first place. I questioned the two people that posted if they were using the SDUI and neither responded. I suspected they were using the HDUI, and still believe that is the case.

lessd · 06-16-2011, 11:12 PM

My wife and I use the SDUI on all four TPs and for the first time my wife said one TP locked up as in not responding to the remote, she went to another TP and copy the program from the locked up TP without problem, the next day the locked up TP worked great, as in cleared itself up sometime overnight. She did not tell me about this problem till the next day so i have no more information.

DrTivol · 06-16-2011, 11:29 PM

several weeks ago with the hdui i had the problem of the remote not working, independent of reading this thread, i grabbed my ipad, tried using the remote with the app and it did nothing. then i tried playing a show via the app and could pause/play pause/play. after doing this the remote on the app started working and then i grabbed the regular remote and it started working. I think this has only happened twice and since then i haven't seen it.

DeWitt · 06-17-2011, 11:41 AM

Quote:

Originally Posted by crxssi

That's because it never was a workaround in the first place. I questioned the two people that posted if they were using the SDUI and neither responded. I suspected they were using the HDUI, and still believe that is the case.

I have one in SD and one in HD. Sadly I can't remember which one was locked up when I "unfroze" it with the iPad app.. I suspect you are correct and it was the HDUI.

Of course now that I am watching for it, no freeze since....

dianebrat · 06-18-2011, 09:08 AM

I was able to "unfreeze" my Premiere running SDUI with the ipad app last night.

FWIW I believe these symptoms may have multiple causes that lock the GUI out as the unit is quietly crashing behind the scenes in the OS, the "being locked out" is just the outward visible symptom.

Since I've gotten 14.8 my system has been crashing every night and then rebooting, last nights ipad app "save" was the first time I haven't had the unit stop responding to the remote and then crash in the middle of watching a saved program in almost a week. In the months I've had it, this never happened until the past week.

crxssi · 06-18-2011, 10:21 AM

Quote:

Originally Posted by dianebrat

I was able to "unfreeze" my Premiere running SDUI with the ipad app last night.

FWIW I believe these symptoms may have multiple causes that lock the GUI out as the unit is quietly crashing behind the scenes in the OS, the "being locked out" is just the outward visible symptom.

Since I've gotten 14.8 my system has been crashing every night and then rebooting, last nights ipad app "save" was the first time I haven't had the unit stop responding to the remote and then crash in the middle of watching a saved program in almost a week. In the months I've had it, this never happened until the past week.

This just keeps getting stranger all the time

arw03 · 06-18-2011, 02:08 PM

Past few weeks, I've been having similar problems. I don't know that it's a remote lockout, per se, just that the TiVo menus are locking up. With the HDUI, at least whatever you were watching is still in the corner...

This only happens to me in the menus. Guide and everything still work. Sometimes it freezes while I'm going through my recorded shows, sometimes when I first open the menu. Currently experiencing the longest one yet, at least 20 minutes now. The only response I get from it is by hitting the TiVo button, and that just gives the "can't do that" bloop.

I had thought this might be part of the issue everyone had with the HDUI, and planned to switch to the SD, but if it's pretty well a universal problem, maybe it won't matter.

Edit: I definitely can't get into my menu at all today. First time, it cleared up in maybe half an hour or so. I was busy playing games to ignore it. After done with that, tried getting to the menu again, locked up again. Less time, I think. Cleared up, tried again, thinking so close to clearing the problem last time, maybe it would work. But no, locked again. Three times today so far. Think I'll give up on accessing the menu or any recorded shows or anything for the weekend.

Edit again, I was foolish enough to try again, same issue, pulled the plug. Working again, a bit slowly, but working.