Please Help Anyone

Drew101019888 · 08-11-2010, 05:11 AM

I bought a Thomson TiVo S1. I then rang up the TiVo number I got from this site

. The lady that setup the account said that it would take at least 24 hrs but because this was a Saturday it may be Monday. Its now Wednesday and still no TiVo service. Every time I ring TiVo (which I have now found out is Sky) they say they are doing something new and this will happen overnight and promise that I will not need to ring again and every thing will be fine. So I do the daily phone call in the morning and still nothing so I ring them again. Now I have been told that there team leader will E-mail the US and this may take servile days. If I have know this I would not have bought the box and wish I had not. The Sky people seam that the only thing they do is to tell me over and over again that the support from TiVo US is getting less and less ( grate way to do customer service tell me that the mother company could not care less about me or my subscription ). I have been told that if I post here that someone form TiVo US might read this post and may be quicker than the team leader. I can not see the difficulty I IM and use VoIP to chat to the US all the time and it does not take 3 working day to do so. Sorry the post is so long and about the spelling but I am very upset and was excepting something better from them. also I have dyslexia and so apologias about the spelling and syntax. Hoping to get this issue resolved before I sell the thing.

mikerr · 08-11-2010, 05:28 AM

In case you didn't know, you can force a daily call by going to:

Messages & Setup
Recorder & Phone Setup
Phone Connection
Make Daily Call Now

What does your "tivo account status" show in

Messages & Setup
System Information
?

Drew101019888 · 08-11-2010, 06:02 AM

Quote:

Originally Posted by mikerr

In case you didn't know, you can force a daily call by going to:

Messages & Setup
Recorder & Phone Setup
Phone Connection
Make Daily Call Now

What does your "tivo account status" show in

Messages & Setup
System Information
?

I know about the force daily call phone and have been doing it at least 3 times a day. My tivo account status is show as
8: Closed, call
and Thank you for your help very much appreciated.

P.S. Last successful daily call was done today (11/8/2010) @ 10:11

Automan · 08-11-2010, 06:31 AM

When you gave them the system serial number was it from the Tivo's onscreen menu or from the back of the Unit?

It is important to get the details from the system info page as the motherboard may have been swapped.

Automan.

Drew101019888 · 08-11-2010, 06:53 AM

Quote:

Originally Posted by Automan

When you gave them the system serial number was it from the Tivo's onscreen menu or from the back of the Unit?

It is important to get the details from the system info page as the motherboard may have been swapped.

Automan.

All they ask for was the Tivo service Number, and it was from the back of the manual but it matches the system information screen.

Trinitron · 08-11-2010, 09:09 AM

Quote:

Originally Posted by Drew101019888

The Sky people seam that the only thing they do is to tell me over and over again that the support from TiVo US is getting less and less ( grate way to do customer service tell me that the mother company could not care less about me or my subscription ).

You need to bear in mind that TiVo have not sold S1 boxes in the UK since 2004. That we still have any service at all is remarkable.

One of the difficulties with the TiVo setup is that updates generally process overnight. It's a system that is ancient in technology terms and neither the income stream nor the will appears to be there to update it. All the Sky CS people can do is put requests to the mother ship in Alviso, California and wait for them to respond. You're correct in that they probably don't care less about your subscription. The new TiVo is coming this year via Virgin Media; things may improve (or not

) once that happens.

Drew101019888 · 08-11-2010, 02:06 PM

Quote:

Originally Posted by Trinitron

You need to bear in mind that TiVo have not sold S1 boxes in the UK since 2004. That we still have any service at all is remarkable.

One of the difficulties with the TiVo setup is that updates generally process overnight. It's a system that is ancient in technology terms and neither the income stream nor the will appears to be there to update it. All the Sky CS people can do is put requests to the mother ship in Alviso, California and wait for them to respond. You're correct in that they probably don't care less about your subscription. The new TiVo is coming this year via Virgin Media; things may improve (or not

) once that happens.

The age of the box that receives the single should not impact the system that sends it. A tivo of any age will receive the same single. The UK and the US tivo's both get the exact same single from TiVo, and in the same way ( unless networked ). Has anyone else had this problem and if so how did you solve it ?

And thank you all for your support you have made me feel a little better. What I really what to know is will I get the service are I am a waiting for nothing ?

ramtops · 08-12-2010, 08:19 AM

How I wish I still lived in a Virgin area, but I am marooned here in Hull, where we have nothing except Kingston Communications, god help us.

Automan · 08-12-2010, 09:25 AM

We don't even have freeview and when we do in 2012 we will not get the full lineup (Newhaven Relay Transmitter).

Automan.