I am so fed up with Tivo right now. I've spent endless hours with tech support or messing about with the box resetting, etc..
After spending the last hour trying to figure out why I can't get HD menus anymore, I asked for a credit. They told me they will credit me once the one fix is corrected, but won't credit me for anything else. I even mentioned canceling and they do not care.
We are on the phone with them still as I type this. I asked to speak to the supervisor for a refund, and after being on hold 5 minutes, the tech came back on only to tell me they will not credit yet. After arguing with the poor tech, I said I would really like to speak to a supervior. Finally, we spoke to one and he said he will put in the request for a refund, but this was after him telling us no for the first 5 minutes. It's ridiculous.
Clearly not happy with Tivo right now.
This box should not have been released yet and in my opinion, I would stay away from purchasing until the bugs are worked out. (i.e, freezing, slowness, switching between HD/SD menus). I just updated the software to 14.1c, so hopefully that will fix a few things.
Sorry I'm all over the place trying to explain.. my head is hot right now