No HD UI with Premiere ?

ilkevinli · 03-28-2010, 03:38 PM

I bought 2 Premiers from Best Buy today and both units received the update to 14.1-01-3-746 but both are missing the HD UI and there isn't an option anywhere to turn it on. Is anyone else running into this issue ? Thanks.

bkdtv · 03-28-2010, 03:44 PM

Two others noted the same issue.

If you scroll down to the bottom of the system information screen, you'll see that the HD menu is installed on your box, but unavailable. Despite TiVoPony's post, it doesn't look like they flipped the switch on the HD UI quite yet.

ilkevinli · 03-28-2010, 03:48 PM

Interesting. Thanks for the info. I was going crazy.

Quote:

Originally Posted by bkdtv

Two others noted the same issue.

If you scroll down to the bottom of the system information screen, you'll see that the HD menu is installed on your box, but unavailable. Despite TiVoPony's post, it doesn't look like they flipped the switch on the HD UI quite yet.

Unseen Llama · 03-28-2010, 03:49 PM

I have the same issue. Just waiting for them to flip the switch!

jfh3 · 03-28-2010, 05:35 PM

Quote:

Originally Posted by ilkevinli

I bought 2 Premiers from Best Buy today and both units received the update to 14.1-01-3-746 but both are missing the HD UI and there isn't an option anywhere to turn it on. Is anyone else running into this issue ? Thanks.

Bizarre. I have the HD UI on a Premiere (model 746). During setup, I downloaded version 14.1-01-3-746

SafariKC · 03-28-2010, 07:45 PM

I'm curious if this has to do more with having the TiVo Activated or not. Are the folks who have the HDUI installed using a box that's been activated, or are you using the trial sub that comes with the box?

KC

ilkevinli · 03-28-2010, 07:47 PM

Both of my boxes are activated and neither have the HD UI available.

Quote:

Originally Posted by SafariKC

I'm curious if this has to do more with having the TiVo Activated or not. Are the folks who have the HDUI installed using a box that's been activated, or are you using the trial sub that comes with the box?

KC

Unseen Llama · 03-28-2010, 07:49 PM

Quote:

Originally Posted by SafariKC

I'm curious if this has to do more with having the TiVo Activated or not. Are the folks who have the HDUI installed using a box that's been activated, or are you using the trial sub that comes with the box?

KC

My device has been activated.

It does state this on the activation page:

"If you activate your TiVo® Premiere before early April, you will only experience our standard-definition user interface. The new HD user interface will download through a software update to your Premiere in early April."

Also this link
http://support.tivo.com/app/answers/detail/a_id/1611

So those that have the new HDUI, you are using a trial subscription?

SafariKC · 03-28-2010, 07:54 PM

Quote:

Originally Posted by Unseen Llama

So those that have the new HDUI, you are using a trial subscription?

I've got Lifetime on my unit and HDUI is available.

ilkevinli · 03-28-2010, 08:01 PM

What I don't understand is how we can all have the same software version but some have HD UI and some don't.

Quote:

Originally Posted by SafariKC

I've got Lifetime on my unit and HDUI is available.

jfh3 · 03-28-2010, 08:03 PM

Quote:

Originally Posted by SafariKC

I'm curious if this has to do more with having the TiVo Activated or not. Are the folks who have the HDUI installed using a box that's been activated, or are you using the trial sub that comes with the box?

My box is still in the trial period - have not put service on it yet.

So. it appears that whether or not you have the HDUI doesn't depend on the service level.

jfh3 · 03-28-2010, 08:05 PM

Quote:

Originally Posted by ilkevinli

What I don't understand is how we can all have the same software version but some have HD UI and some don't.

Maybe it is connection type - component and/or HDMI cable to an HDTV = HDUI, otherwise SD?

Unseen Llama · 03-28-2010, 08:07 PM

Quote:

Originally Posted by jfh3

Maybe it is connection type - component and/or HDMI cable to an HDTV = HDUI, otherwise SD?

Nope. I only have HDMI, video set at 720p.

ilkevinli · 03-28-2010, 08:09 PM

I have an HDMI and only have 1080i and 1080p checked.

Quote:

Originally Posted by Unseen Llama

Nope. I only have HDMI, video set at 720p.

Unseen Llama · 03-28-2010, 08:15 PM

I'll give it 24 hours before calling Tivo. Maybe there is some kind of activation on their side that still needs to happen.

mamosley · 03-28-2010, 09:14 PM

No HDUI on mine either. Has the latest software verision. I had it make another connection to update the guide information past tuesday. It has been loading the last update for almost 2.5 hours. After it is done that I'll do what tivo's web site suggests. I do have to say the sd ui is flying!

To switch from TiVo with SD menus to TiVo with HD menus, press the TiVo button to go to TiVo Central and then select Messages & Settings > Restart or Reset System > Choose TiVo Menus > TiVo with HD Menus (Widescreen).

To switch from TiVo with HD menus to TiVo with SD menus, press the TiVo button to go to TiVo Central and then select Messages & Settings > Settings > Displays > Choose TiVo Menus > TiVo with SD Menus (Standard Screen).

Unseen Llama · 03-28-2010, 09:52 PM

Quote:

Originally Posted by mamosley

No HDUI on mine either. Has the latest software verision. I had it make another connection to update the guide information past tuesday. It has been loading the last update for almost 2.5 hours. After it is done that I'll do what tivo's web site suggests. I do have to say the sd ui is flying!

To switch from TiVo with SD menus to TiVo with HD menus, press the TiVo button to go to TiVo Central and then select Messages & Settings > Restart or Reset System > Choose TiVo Menus > TiVo with HD Menus (Widescreen).

To switch from TiVo with HD menus to TiVo with SD menus, press the TiVo button to go to TiVo Central and then select Messages & Settings > Settings > Displays > Choose TiVo Menus > TiVo with SD Menus (Standard Screen).

So you had the old UI at first, then did the system update and now you can see the "Tivo with HD Menus" option?

I don't even see that as an option under my Restart or Reset System menu. I did receive the system update.

Software version: 14.1-01-3-746
Flash player version: 14-1-mr/2010.03.11-1216
HD Menu Software Version: 1-0/2010.03.19-0927
HDUI Available: No
Active UI Mode: Classic
HDUI Support: Capable

Do I not have the latest software?

mamosley · 03-29-2010, 07:07 AM

Quote:

Originally Posted by Unseen Llama

So you had the old UI at first, then did the system update and now you can see the "Tivo with HD Menus" option?

I don't even see that as an option under my Restart or Reset System menu. I did receive the system update.

Software version: 14.1-01-3-746
Flash player version: 14-1-mr/2010.03.11-1216
HD Menu Software Version: 1-0/2010.03.19-0927
HDUI Available: No
Active UI Mode: Classic
HDUI Support: Capable

Do I not have the latest software?

Unfortunately not. I waited for the update to complete, did not get the menu. restarted the tivo, still do not have the menu.

vansmack · 03-29-2010, 10:59 AM

What a buzz kill. So I get to spend the first few days seeing if my Series 4 box is a faster version of a Series 3 box. It is. Grrrreaat.

comma, splice · 03-29-2010, 11:01 AM

Reposting in this thread...

It looks like nobody is "supposed" to have the HD user interface yet, according to a representative at TiVo.

Here's the conversation, which happened today (Monday, March 29):

Quote:

[me]: I've been reading on the TiVo Community message boards that people who got theirs yesterday at Best Buy don't have the HD user interface.
[me]: Do you know if the ones shipping from TiVo will have the new interface?
Chad: Nobody has the HDUI until we officially start shipping our units.
Chad: The HDUI is provided as a software update, which I assume is being released today.
[me]: Oh, OK. Thank you!

So could that mean that those who are seeing the HD user interface got it mistakenly?

vansmack · 03-29-2010, 11:01 AM

Quote:

Originally Posted by Unseen Llama

Do I not have the latest software?

According to the TiVo chat I just had, we do not.

Some boxes were shipped pre-loaded with the UI loaded and enabled, some did not. Those that did not have to wait for the UI to hit the servers "it should be released today and should reach your box in the next couple days."

Unseen Llama · 03-29-2010, 11:37 AM

Quote:

Originally Posted by vansmack

According to the TiVo chat I just had, we do not.

Some boxes were shipped pre-loaded with the UI loaded and enabled, some did not. Those that did not have to wait for the UI to hit the servers "it should be released today and should reach your box in the next couple days."

Chatted with a Tivo rep this morning. He reset/rehit my Tivo Premier and gave me a button pattern to try and reset the system. I'll try when I get home and see if that works.

I sent him my software versions and he said that it was the latest.

gothaggis · 03-29-2010, 11:46 AM

I bought my unit at Best Buy and it has the HDUI enabled - it had to download updates during setup which took about an hour or so to fully complete.

greensky · 03-29-2010, 11:49 AM

gothaggis, is the UI any faster than what they showed in the Gizmodo/Engadget reveiws?

noah82 · 03-29-2010, 01:26 PM

I have been in chat sessions with Tivo all day, and I cannot get my box to download the HD interface. I have powered off, started up, restarted guided setup, tried thumbs up thumbs down play play, and nothing works!

Has anybody found a way to manually force the Tivo to download the HD interface or am I stuck until Tivo blesses me with the interface that they have advertised?

bkdtv · 03-29-2010, 01:46 PM

Today is the first business day since the Premiere launch. I would expect the "no HDUI on my TiVo" issue to be rectified in the next 24 hours.

noah82 · 03-29-2010, 02:01 PM

Well that sucks. I was looking forward to playing with the new HD interface today.

TiVoPony · 03-29-2010, 02:06 PM

You should have the UI. If you're not seeing it, drop me a private message with your TSN (don't post your TSN in the thread!).

Thanks,
Pony

noah82 · 03-29-2010, 03:03 PM

PM sent. Thank you very much for your help!!

TiVoPony · 03-29-2010, 03:09 PM

Also, if you could let us know what you've set for your screen resolution, and whether you're using the 'smartscreen' setting under the video/tv aspect ratio menu that'll help.

Pony