So, I log into my Tivo account to see about upgrading my series 3 to the new Premier XL. I was willing to pay the $399 + $199 for lifetime service, because essentially that would mean I would be paying for just the box + $100 for the lifetime service, which I was ok with.
Anyways, I have an original Series 3, and two Tivo HD units active on my account. The Series 3 was purchased and activated when it first came out, and the two Tivo HD units were both purchased/activated in December 2009. All 3 have lifetime service. (Also I used to have a Series 2 from July 2004 but replaced that with the Series 3).
Anyways, apparently I only qualify for the $200 off lifetime service, but no discount on the unit itself. Which since I have existing boxes means I am only saving $100 by adopting early. Well to me $700 vs $800 isn't really much of a savings so I told them forget it.
Still, how come I don't qualify for the 20% off even though I am an existing customer?
edit: Nevermind, I got the answer. The 20% off is only if you don't already have lifetime service on a unit. Completely f&@$%ed up...