Problem Installing Insight CableCards

[rpd700]

Hello,

I recently purchased a HD unit. It's my third, first HD model. After set up I called Insight Cable - Louisville, Ky to request two cablecards. The tech drop them off and said follow your tivo directions shouldn't have any problems.
After being unsuccessful the first time figured I'll tech support. They asked for the Host and Data number which I passed on. They stated to try it again and if you have any problems contact Tivo support.

Well that was 4 days ago. I'm a huge Tivo fan and have never had any problems.

Each time I follow the tivo directions I get the following

"Please wait..... Acquiring Channel Information" (goes on for 30 or more mins)

Then it beeps and shows a new screen

Error acquiring channels

Try again to acquire info

Anyone have any ideas what to try next? I'm not sure what to do now.

Any help is greatly appreciated.

Jeff

[jjberger2134]

Try following the instructions in this link.
http://www.tivocommunity.com/tivo-vb...d.php?t=363797

Did you call Insight back to confirm the Host ID, etc.?

[rpd700]

Yes,

I've spoke to them twice. They stated a ping or something like that was sent out and everthing should be good go go.

[KLamb]

Trying to find some info on Insight in Louisville. A lot of the postings I have seen are from several years ago. I have a Series 2 Tivo now and want to purchase a HD Series 3 for my new house for when I have cable installed.

Can anyone tell me what sort of experience you had with Insight Louisville getting the cable cards installed? And how they are charging you for the service. I was curious is they are trying to charge customer and "access" fee to HD or were just charging a monthly fee for each cable card.

Any info would be appreciated. Thanks!